Customer Service & Administrative Support Specialist

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Cynthia D. Williams

Columbus, Ohio 614-***-**** *************@*****.***

Professional Summary

Results-driven Account Supervisor with 4+ years of experience overseeing financial operations, expense management, and administrative functions. Proven ability to lead teams, optimize workflows, and improve reporting accuracy. Skilled in expense systems, audits, financial documentation, and cross-functional communication. Core Skills

• Expense & Budget Management

• Financial Reporting & Reconciliation

• Team Leadership & Training

• Workflow & Process Optimization

• Client & Vendor Communication

• Microsoft Excel, Outlook & Teams

• Concur Expense Management

• Salesforce & Egencia

• Reporting & Audit Support

Professional Experience

Williams Lea – Columbus, OH

Accounts Supervisor – Client Investment Banking Feb 2023 – Present

• Supervise a team of senior administrative associates, ensuring accurate and timely financial reporting.

• Manage accounting operations including invoice processing, expense tracking, and reconciliations.

• Implemented enhanced expense review processes to improve reporting accuracy and client satisfaction.

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• Developed standardized communication templates to improve clarity and professionalism.

• Reduced monthly reporting time by 15% through workflow improvements.

• Maintain detailed documentation for audits and leadership reviews.

• Completed Williams Lea Foundation of Leadership Program. Senior Administrative Associate 2021 – Promotion

• Managed expense processing in Concur, ensuring accuracy and timely submission.

• Maintained Salesforce documentation including call notes and meetings.

• Coordinated internal and external meetings using Outlook and Teams.

• Arranged travel and hospitality logistics including Egencia bookings.

• Supported leadership with administrative and operational tasks.

• Implemented process improvements that reduced manual work and improved turnaround times.

Robert Half International – Columbus, OH

Preplacement Coordinator, Strategic Accounts 2016 – 2020

• Supported pre-hire activities using vendor systems and SharePoint.

• Improved onboarding workflows and maintained accurate client and candidate documentation.

• Served as main contact for clients and candidates, assisting with renewals and new business.

• Created a tracking system for candidate progress across all stages.

• Designed workflow enabling 95% of 500 candidates to complete screenings in one day.

• Completed QA reviews and audits, including contract assessments in Salesforce. Payroll Specialist 2015 – Promoted 2016

• Processed multi-state payroll using Kronos, Workday, and Oracle.

• Managed garnishments, overtime, and retro pay with accuracy.

• Resolved system issue impacting 800+ employees, ensuring accurate reprocessing.

• Prepared payroll advisory reports supporting reimbursements, bonuses, and overtime calculations.

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• Maintain child support orders standard task, processing electronic and mail in support orders from County Courts and The Department of Human Services.

• Serve as main contact within the Regional Share Service Center by phone and email. Earlier Career Experience

• Administrative Assistant – Randstad USA 2012–2014

• Collection Specialist- Pharmaceutical Division – Cardinal Health 2009-2012

• Operations Specialist, Home Equity Payoffs – JPMorgan Chase 2006–2009

• Teller / Accounting Clerk – BMI Federal Credit Union 1998–2006 Education

Columbus State Community College Office Administration Degree not Complete Northland High School – High School Diploma

CONFIDENTIAL

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