Project Management Process Improvement
Resume:
AMELIA MENOTTI
Santa Rosa Beach, Florida *****
662-***-**** - ***********@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY
Gulf Coast Property Management
Investor Relations Coordinator
Customer Service Specialist
Guest Support
Strong Motivational and Team Leadership Skills
Exceptional Communication Skills
Sound Resolution and Analytical Skills
Solid Interpersonal Skills
Reputable in Effective Business Communications
Business Relations Concentration
Solid Sales Experience
International Project Management
Proven Process Improvement Initiative
Global Recognized Team Building Leader
SKILLS
• Team Building
• Business Process Improvement Leader
• Project Management
• Communications Specialist
WORK HISTORY
08/2019 to 07/2024 Investor Relations Coordinator /Property Management Specialist Southern Sol Vacations, Southern Sands Properties – Santa Rosa Beach, FL Worked closely with teams of investors, realtors, interior decorators, and contractors in order to complete real estate sales and lead renovation projects.
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Maintained accurate database records by updating client and sales information regularly.
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• Enhanced property value by developing and executing strategic plans. Analyzed financial data and industry trends to provide valuable insights for decision making.
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Managed properties by partnering with leading vacation rental companies in the 30A and Destin Florida area.
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01/2013 to 08/2020 IT / QA Analyst
Ecolab, Inc. – Saint Paul, MN
Accountable for identifying challenging issues and generating Corporate Process Improvement initiatives
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Project Team Management – Responsible for structure and management of international project teams
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Subject Matter Expert for Ecolab Global in Pharmaceutical - IT Software Validation according to ISO and FDA
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• Support in Internal Audits and Gap Analysis performance
• CAPA and Non – Compliance innovative resolution skills
• Internal IT and Corporate Procurement
• IT Subject Matter Expert (SME) for International Service Desk
• IT / QA team solutions
• IT / QA liaison to Business Users - direct to VP IT
• Consultant / Vendor Management
• IT / QA Change Management Process
• Business Analysis
• Training development
• Software Development Life Cycle – Process Improvement Executive informant for collaborations & business focused process improvement plans
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• GDP - Documentation Practices
Proven team leader demonstrating ability to construct and position project teams that exhibit strong skills for deliveries to stakeholders
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Project Management Creation and Implementation of Global Software Validation
& Compliance Practices, Master Control Process Module Implementation, Quality Improvement Plans, Global ERP Validation, and Global Inventory Support Initiative
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• Ensure GxP-regulated systems
• Participant in computerized system design reviews User Acceptance Testing and responsible for reporting of defects encountered during testing exercises
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• Resource scheduling
01/2012 to 01/2013 Associate IT Business Process Analyst Ecolab – Saint Paul, MN
Auditing of Ecolab IT Healthcare Policies and Procedures to ensure accurate software validation and IT governance processes
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Guided data collection, gap analysis, business case creation, collaborative solution design and overall conception of Healthcare Information Technology System Validation Policies
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Created project specific intended use case, process flows, and risk assessment documents
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Facilitated creation of detailed Project documents required to ensure historical reference
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Focused on root cause and failure modes analysis, as well as Master Validation Plans to include: Installation Qualification, Operational Qualification and Performance Qualification and reports to certify robust testing protocols
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Cross function management in business relationships to establish low and high level deliverables for Stakeholders
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• Acted as Technology liaison to business end-users reporting directly to VP IT 11/2009 to 01/2011 Associate IT Security Engineer / IT Customer Support Ecolab – Saint Paul, MN
Subject Matter Expert in providing IT support to accompany both on-site and remote end-user training
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Participated in team leadership in resolving complex business IT issues relating to user experience within ERP systems
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Acted as change agent to ensure associate integration during ongoing transition to new SAP ERP systems
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Focused on professional and technology growth in mastering increased knowledge and experience within IT system applications ensuring and allocating specialized security
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Developed solid and dependable communication between business users and specialized teams
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Provided team leadership by enthusiasm, positive mental attitude, and commitment towards company objectives while ensuring business focus on overall IT goals
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01/2007 to 11/2009 IT International Staff Coordinator / IT Service Desk Supervisor Microtek Medical, Inc. (a division of Ecolab, Inc.) – Columbus, MS Responsible for IT governance and document control of Internal Auditing and US SOX compliance procedures
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Root cause analysis information to issue work assignments in mitigation for system issues
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Obtain, triage, and route all incoming user and customer calls internationally into technology support/service desk
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• Administrator over Service Desk Solution software
• Managed Customer – IT relations
• Managed IT procurement
Streamlined the scheduling process for more efficient time management and improved employee satisfaction.
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10/2004 to 01/2007 Administrative Manager
New Hope Medical Health Center – Columbus, MS
• Key interface with patient relations to include billing / payment procedures Managed business financial information & insurance financials accordingly to individual contracts
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• Managed Patient – Physician relations
• Maintained US standards HIPPA compliance
• Managed communications inbound and outbound for physicians 06/1998 to 10/2001 Certified American Honda Sales Associate Menotti Honda, Inc. – Columbus, MS
• Retail Sales Associate and Customer Relations Representative
• Commercial Sales Representative for televised advertisement Customer Service Representative for award winning US American Honda Service Department working as integral interface within diverse Customer base
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• Documented and handled detailed financial set up and negotiations for billing EDUCATION
01/2015 Healthcare Management / Global Business
Florida Tech University - Melbourne, FL
01/1998 Liberal Arts
Itawamba College - Tupelo, MS
***********@*****.***, **********************@*****.*** ACKNOWLEDGEMENTS
• Ecolab Corporate – IT Global Nomination, One Ecolab Award 2014 - Individual Ecolab IT, Global Production Organization – Recognition for Successful Employee Role Change in Organization Transformation
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Ecolab Security, Global Support Services – Recognition Award, Outstanding Achievement
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Ecolab EVP & CIO – Recognition for lead in Innovation for Global Software Validation Program
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Ecolab Community Giving Committee Member – National Award for Charitable Businesses, Participant
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• American Honda – Recognition of Sales Achievement
• American Honda – National Dealership Award for Customer Service, Participant
• Bryant Manufacturing Inc. – Employee of the Month PHONE
REFERENCES
References available upon request
Contact this candidate