Operations & Executive Support Specialist

Angela Pallini

Columbus, Ohio ***** ***********@*****.***

(cell) 380-***-****

CAREER SUMMARY

I possess excellent work ethic, ability to work well independently, exceptional organizational, written and communication skills with great attention to detail, customer service, prioritization, time management, teamwork, budgets, meeting/event planning, and business analytics. I am proficient and skilled in Excel, PowerPoint, Prezi, Microsoft Word, Lotus Notes, Outlook, and Adobe Acrobat. PROFESSIONAL EXPERIENCE

Columbus Aesthetic & Plastic Surgery Columbus, Ohio 10/2023 to 02/2025 Executive Assistant / Project Manager / Building & Facilities Manager

● Schedule /coordinate meetings for executives and physicians.

● Schedule all travel arrangements for staff and physicians.

● Facilities management for all vendors and service companies.

● Handle all vendors, representatives, and other requests for meetings.

● Maintained CAPS Call Schedule, ER Call Schedule, and Trauma Call Schedule.

● Open and distribute all incoming mail according to CAPS policies.

● Handled schedules for all providers.

● Served as a backup for outside IT providers - manages all computers and technology with keeping track of devices.

● Assisted with credentialing, licenses and compliance.

● Developed spreadsheets, diagrams, and process maps.

● Conducted routine inspections and maintenance to prevent issues from becoming major problems. This includes ensuring that basic facilities like water and heating are well-maintained.

● Ensured the building met all safety standards and health and safety requirements. This includes ensuring that security and emergency preparedness procedures are aligned with company policies.

● Managed the building's maintenance and staffing budgets.

● Supervised facilities staff, including cleaning, maintenance, and security.

● Managed third-party contractors and negotiated with them for supplies and repairs.

● Planned and executed building installments, refurbishments, and other projects.

● Ensured the building met all relevant regulations, including energy efficiency requirements.

*5/2023 – 10/2023:

Due to impacted layoffs with Abbott in May 2023 I was actively searching for a job during this time frame.

Abbott Nutrition Columbus, Ohio 3/2021 to 5/2023

Administrative Assistant II

● Supplied full executive support to the Divisional Therapeutic Nutrition Vice President and the Divisional Retail Vice President, as well as the Divisional Pediatric Vice President as needed.

● Calendar management by collaborating with other Executive Leaders and Executive Assistants to coordinate a variety of complex meetings.

● Made all travel arrangements, travel itineraries and coordinated expense reports for Executive Leaders.

● Communicated and oversaw incoming and outgoing communications on behalf of the leadership team.

● Aided with event planning for the Therapeutic Nutrition organization, such as Quarterly Town Hall meetings.

● Managed and kept highly confidential information and created a follow-up system with DVPs and direct reports.

● Prioritized and managed multiple projects and deadlines simultaneously on time. Washington Prime Group Columbus, Ohio 3/2020 to 10/2020 Executive Assistant

● Supplied executive support to CFO and CEO

● Planned real estate development conferences on behalf of the company (virtual because of Covid19)

● Maintained calendars, travel arrangements, reviewed mail, scheduled meetings, reserved meeting rooms, set up equipment and video conferences, screened telephone calls and visitors, managed and kept highly confidential information, submitted expense reports, sent out communications to the organization, maintained a follow-up system with their direct reports.

● Assisted the Human Resources Department with scheduling interviews and made arranged travel and hotel accommodations for candidates.

● Laid off due to Covid19.

Nationwide Insurance Company Columbus, Ohio 8/2005 to 3/2020 Executive Administrative Assistant (3/17- 3/20)

Business Solutions Marketing / Personal Lines Solutions Marketing

● Supplied executive support to Vice President and Personal Solutions Marketing organization, as well as AVP for Personal Lines Solutions Marketing

● Maintained calendars, travel arrangements, reviewed mail, scheduled meetings, reserved meeting rooms, set up equipment and video conferences, screened telephone calls and visitors, managed and kept highly confidential information, submitted expense reports, sent out communications to the organization, maintained a follow-up system with AVP and direct reports.

● Coordinated and led engagement team meetings and events.

● Worked closely with Marketing Administrative Assistants; advised other Administrative Assistants on workflow; provided assistance and support in the training and development of Administrative Assistants.

Executive Administrative Assistant (05/15 – 3/17)

Personal Lines Solutions

● Provided executive support to Vice President and Personal Lines Solutions Organization, maintained calendars, travel arrangements, reviewed mail, scheduled meetings, reserved meeting rooms, set up pre reads for meetings in Box account, set up equipment and video conferences, screened telephone calls and visitors, handled and maintained highly confidential information, submitted expense reports, sent out communications to organization, maintained a follow-up system with AVP and direct reports.

● Provided support to PLS Managers & Directors with coordinating contractors, interns and FTE ordering and set up, updated organizational chart and distribution lists, and team building events.

● Worked closely with OL of PLS to coordinate engagement events and meetings.

● Served as lead on the Personal Lines Solutions Associate Advisory Group Committee. Coordinated and planned PLS All Associate meetings, Mentoring Circles, created and distributed the PLS Newsletter, coordinated and planned organizational fun activities.

● Worked closely with PL&D Administrative Assistants; advised other Administrative Assistants on workflow; provided assistance and support in the training and development of Administrative Assistants.

Executive Administrative Assistant (05/14 – 5/15)

EA IT Applications

● Provided executive support to Associate Vice President and IT Applications Organization, maintained calendars, travel arrangements, reviewed mail, scheduled meetings, reserved meeting rooms, set up pre reads for meetings in Box account, set up equipment and video conference, screened telephone calls and visitors, handled and maintained highly confidential information, submitted expense reports, sent out communications to organization, maintained a follow-up system with AVP and direct reports.

● Provided support to EA IT Applications Managers with coordinating contractors, interns and FTE ordering and set up, updated organizational chart and distribution lists, and team building events. Also supplied support to Service Now team.

● Worked closely with OL of IT Applications to coordinate engagement events such as all associate summer picnic, end of year all associate meeting and collaborated with Customer Service Billing to coordinate Chili Cook offs as well as an annual international event for associates.

● Worked closely with EA IT Administrative Assistants; advised other Administrative Assistants on workflow; provided assistance and support in the training and development of Administrative Assistants.

● Member of the IT Applications Newsletter team, Associate Advisory Group team and SPOT redesign team.

Sr. Administrative Assistant (05/11 – 5/14)

Personal Lines Service Center

● Provided executive support to Associate Vice President and PLSC Organization, maintained calendars, travel arrangements, reviewed mail, scheduled meetings, reserved meeting rooms, set up equipment and video conferences, screened telephone calls and visitors, handled and maintained highly confidential information, submitted expense reports, maintained a follow-up system with AVP and direct reports.

● Coordinated new hire process; ordered ID’s and systems for new hire member care representatives and supervisors; collaborated with Training team and PLSC Supervisors and Managers; Completeed MACD forms; ordered Zoom, AWD, OTEFT, Register by Proxy, Inquira, Qfiniti.

● Assisted in compiling comparison center reports for Personal Lines Service Call Center, worked to get data needed in Fast Facts; data analysis on outbound/direct inbound calls, Adherence, AHT, ACW, Attrition, Coaching Sessions, Bravo reports.

● Coordinated events such as call center tours, agency visists, customer service week, team building activities, associate and supervisor exchanges, engagement, roadshows and unit reviews. Business Information Analyst (04/10 – 5/11)

NI Operations

● Project Support/Coordinator for Direct Customer Solutions Reporting Inventory, created and kept Stakeholder Analysis Communication Plan & Schedule, project documentation, point of contact for general Direct Customer Solutions Scorecard.

● Project Support/Coordinator for Direct Customer Solutions Portfolio Project Funding, maintained and monitored ideas sent into Clarity by Business Units, responsible for updating Project Status Updated reports for Tier 1 and Non-Tier 1 NI Projects.

● Business Continuity Project Coordinator for NI Operations Organization, developed and maintained disaster recovery plan in LDRPS system.

● Assisted in compiling data and analysis on Internet, Nationwide Sales Solutions, On Your Side Centers, New Writings and IPT information for the Direct Channel Impact to Exclusive Agent Books Report.

● Assisted with the Profitable Growth Playbook project which included 10 initiatives; Collaborated with each area for initial content development; Collaborated with each area for initial, as well as monthly reporting.

Business Information Analyst/Assistant to AVP, Process Management (02/09 – 04/10) Customer Choice Distribution

● Provided executive support to Associate Vice President and CCD Team, maintained calendars, travel arrangments, reviewed mail and scheduled meetings.

● Ran Auto and Property Independent Channel and Exclusive Channel reports from PBR database and analyzed data on a monthly basis.

● Built NSS current state process maps into ProVision modeling tool.

● Developed Customer Choice Distribution Regional Exchange Packets.

● Maintained budget for CCD Team on a monthly basis by monitoring with Budget Comparison Tool. Sr. Administrative Assistant (08/05 – 02/09)

Sales Programs, Projects & Initiatives/Sales Delivery/Distribution Strategy Revitalization

● Provided executive support to Associate Vice Presidents and Directors; maintained calendars; reviewed, annotated and responded to emails, made travel reservations, prepared expense reports, transcription, extensive meeting planning and preparation, composed correspondence, prepared monthly reports, developed meeting agendas, documented meeting minutes, maintained departmental budgeting and maintained employee files.

● Coordinated table assignments on Sales Delivery team for Conference of Champions and President’s Conference creating a detailed plan for conference dinners which supported successful delivery.

● Independently managed Regional Vice Presidents responses for critical conference decisions.

● Coordinated Sales AVP, NNAAC, and Pittsburgh meetings in Distribution Strategy..

● Frequent contact with Nationwide agents and Field Sales Management.

● Maintaineded Project tracking Log for Sales Leadership Team which was the source for project ownership and status on Sales Programs, Projects and Initiatives team. Ross Products Division Columbus, OH 11/2001 – 05/2005 Secretary III to Assistant Controller/Financial (01/03 – 05/05)

● Provided executive administrative support to Assistant Controller and his direct reports which included maintaining calendars, travel, expense reports, and proofing and sending email on their behalf.

● Reviewed, annotated, and responded to emails for Assistant Controller.

● Set up and coordinated Executive Review Meetings.

● Trade Sales Force Database contact person – processed expenses generated by Trade Regional Managers and District Managers, daily interaction with field sales force management.

● Trade Information Planning System (TIPS) – payment and vendor inquiries.

● Assisted in daily and monthly audits of Administrative Check Requests.

● Records Retention Coordinator and SOAR Committee Member. Secretary II to Director of Professional Services (11/01 – 01/03)

● Provided administrative support to Director of Professional Services and her direct reports which included maintaining calendars, travel, expense reports, and proofing and sending email on their behalf.

● Reviewed, annotated, and responded to emails for management team.

● Set up and coordinated Employee Review Meetings.

● Processed expense reports for Director and management team. Memberships:

International Association of Administrative Professionals (IAAP) Nationwide World Class Admin (WCA)

Certifications: Education:

Coach Certified 5/13 Gahanna Lincoln High School – Class of 1994 Continuous Improvement Certified Columbus State College References: Available upon request

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