Administrative Support Specialist with Precision and Insight

Amy Ciotti

Columbus, Ohio • 614-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Dynamic administrative professional with experience in high-pressure environments, skilled at managing a variety of

tasks with precision and efficiency. Proven expertise in handling sensitive matters, scheduling, organization, and invoicing, ensuring

seamless operations across various roles. Recognized for strong customer relations skills and the ability to gather and analyze data

to support decision-making processes. A results-driven individual with excellent time management abilities, proficient in Microsoft

Office and adaptable to rapidly changing priorities. Detail-oriented with a commitment to delivering exceptional support

and contributing to team success.

PROFESSIONAL EXPERIENCE

Veteran of Foreign Wars Department July 2023- September 2024

Office Assistant Columbus, OH

Operated office machines, such as photocopiers and scanners, voicemail systems, and personal computers

Answered telephones, direct calls, and took messages

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities

Disabled American Veterans September 2018- February 2019

Office Assistant Columbus, OH

Reviewed files, records, and other documents to obtain information to respond to requests

Updated and revised organizational handbook to improve clarity and effectiveness

Maintained and updated filing, inventory, mailing, and database systems

Communicated with customers, employees, and other individuals to answer questions, explain information,

and address complaints

The Ohio Department of Transportation October 2016- February 2018

Administrative Professional III Columbus, OH

Conducted thorough reviews of invoices to ensure accuracy and adherence to company policies

Offered timely support to the call center team, enhancing overall customer service

Managed the timestamping and distribution of invoices for prompt signature from Department Heads

Collaborated with management to facilitate staff augmentation, contributing to improved team capacity and success

Day Care Business April 2006- April 2016

Childcare provider Pickerington, OH

Maintained a safe play environment for 13 children

Observed and monitored children’s play activities

Communicated with children’s parents or guardians about daily activities, behaviors, etc.

Supported children’s emotional and social development

Holiday Inn Express June 2000- April 2005

Assistant General Manager Groveport, OH

Oversaw scheduling for a team of 15 staff members, ensuring optimal workforce management

Managed all aspects of fiscal audits and folio balancing, ensuring accuracy and accountability

Handled accounts receivable and accounts payable responsibilities, including comprehensive daily, weekly, and monthly reporting

Served as lead trainer for all newly hired staff, facilitating their onboarding and professional development

EDUCATION

Fairfield Career Center

Health Assistant Patient Care Program Carrol, OH

Contact this candidate