Administrative Operations & Payroll Specialist

BLACKLICK, US, ***** • ******.******@*****.*** • 614-***-****

SHEENA INGRAM

PROFESSIONAL SUMMARY

Administrative professional with 16+ years of experience in office management, payroll processing, and customer-facing roles across education and childcare. Skilled in payroll systems (KRONOS, Munis), student data platforms (Infinite Campus), Microsoft Office, and efficient office workflows; known for improving accuracy and streamlining processes for 200+ employees and a school population of 800+. Seeking a part-time or full time Monday–Friday role from 9:30-3 to leverage strong organizational, communication, and data-management skills to support teams and enhance operational efficiency. EMPLOYMENT HISTORY

SECRETARY II - ELEMENTARY LEVEL Oct 2019 - Mar 2020 Columbus City Schools Columbus, OH

PAYROLL CLERK Feb 2018 - Oct 2019

Columbus City Schools Columbus, OH

OWNER/OPERATOR Mar 2017 - Feb 2018

Tiny Dreamers Family Childcare Blacklick, OH

Managed high-volume communications including phone, email, and in-person inquiries from staff, parents, and vendors. Provided administrative support to principals, teachers, and school staff, streamlining daily operations for a student body of 800+.

Cultivated a positive environment by actively listening to staff and parents, enhancing community trust and collaboration. Streamlined student enrollment processes, improving accuracy and compliance, leading to more efficient school operations. Utilized Infinite Campus to track and analyze student data trends, enabling targeted interventions and improved academic performance.

Maintained precise records of grade reports and attendance, ensuring transparency and adherence to district policies. Fostered a welcoming atmosphere for staff and parents, enhancing communication and building trust within the school community.

Reviewed and processed payroll transactions for 200+ employees using KRONOS and Munis systems. Reconciled payroll discrepancies, ensuring compliance with district policies and state regulations. Maintained accurate employee records and provided timely resolution to payroll inquiries. Provided responsive support to staff regarding payroll inquiries, fostering a positive employee experience. Generated and analyzed payroll reports to support HR and finance decision-making. Streamlined payroll processing workflows, reducing transaction times and enhancing accuracy for over 200 employees. Analyzed payroll data trends to identify discrepancies, leading to improved compliance and a reduction in errors. Launched and managed licensed home childcare business serving children ages 8 weeks to 10 years. Oversaw daily operations including curriculum planning, meal preparation, billing, and parent communications. Delivered a safe, nurturing environment that earned positive feedback from families. Fostered strong relationships with families, ensuring open communication and personalized care, leading to high parent satisfaction. Cultivated a nurturing atmosphere by actively engaging children in educational activities, resulting in enhanced developmental milestones.

Established partnerships with parents through regular communication, enhancing trust and involvement in children's learning journeys.

Developed creative meal plans that encouraged healthy eating habits, leading to noticeable improvements in children's nutrition.

OFFICE MANAGER Apr 2008 - Feb 2017

Orkin Commercial Services Columbus, OH

REGION ADMINISTRATIVE ASSISTANT Sep 2007 - Apr 2008 Orkin Atlantic Commercial Region Columbus, OH

ADMINISTRATIVE ASSISTANT Oct 2004 - Sep 2007

Orkin Commercial Services Columbus, OH

EDUCATION

ASSOCIATE OF BUSINESS ADMINISTRATION AND MANAGEMENT Aug 2006 - Oct 2008 Ohio Dominican University Columbus, OH

Completed a Business Administration degree while working full time. Managed payroll processing for a 15-person branch team including salaried, hourly, and commissioned staff. Streamlined payroll processing for a diverse team, enhancing efficiency and ensuring timely compensation for all staff. Oversaw accounts payable/receivable, daily deposits, and contract data entry, ensuring accuracy and compliance. Contributed to branch achieving President’s Club recognition three consecutive years through improved customer retention and collections.

Coordinated office operations, supervised administrative staff, and supported a field team of 30+ technicians and sales representatives.

Oversaw financial transactions, achieving 100% compliance in audits and strengthening financial integrity across branch operations.

Fostered a collaborative environment among administrative staff, resulting in improved morale and productivity within the office.

Analyzed customer feedback to implement retention strategies, contributing to significant growth in customer loyalty and satisfaction.

Developed and implemented a digital tracking system for contracts, reducing errors and improving access to critical data for decision-making.

Analyzed customer feedback to implement targeted retention strategies, driving noticeable gains in customer loyalty and satisfaction.

Maintained a positive work environment, encouraging open communication and collaboration, which led to marked improvements in staff morale.

Traveled to multiple branch offices to train administrative staff and managers on company systems and procedures. Coordinated regional meetings and travel arrangements. Managed payroll, supplemental payments, and reporting for regional operations. Facilitated training sessions for administrative staff, enhancing their proficiency with company systems and fostering a cohesive team environment.

Streamlined payroll processes, ensuring timely and accurate payments, which contributed to improved employee satisfaction and operational efficiency.

Analyzed regional meeting effectiveness, implementing feedback mechanisms that led to more productive discussions and actionable outcomes.

Coordinated travel logistics for regional meetings, optimizing schedules to reduce costs and maximize attendance. Maintained comprehensive records of supplemental payments and reporting, ensuring compliance with corporate standards and financial accuracy.

Provided frontline administrative support including data entry, filing, and customer service. Conducted collection calls and managed high-volume phone communications. Promoted to Regional Administrative Assistant role based on strong performance. Cultivated a positive office environment through effective communication and collaborative problem-solving, enhancing team morale.

Streamlined data entry processes, resulting in reduced errors and improved turnaround time for project documentation. Monitored customer feedback trends to identify improvement areas, driving initiatives that led to noticeable gains in client satisfaction.

Analyzed customer feedback to pinpoint service gaps, implementing targeted initiatives that significantly boosted client satisfaction rates.

Coordinated administrative tasks across departments, ensuring smooth operations and timely completion of projects. Oversaw high-volume communication efforts, effectively managing collection calls and contributing to improved revenue recovery.

SKILLS

Payroll Processing (Expert), Accounts Payable (Experienced), Office Management (Experienced), Data Entry (Expert), Employee Training (Experienced), Customer Retention (Experienced), Microsoft Office (Experienced), Infinite Campus (Skillful), Team Collaboration (Expert), Scheduling (Expert), Records Management (Expert), REFERENCES

Betty Arey, Columbus City Schools (*****@********.***.**.**, 614-***-****); Danny Burns, Columbus City Schools (************@********.***.**.**, 614-***-****).

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