Versatile Remote Administrative and Operations Leader

Michelle L. Platt

**** ********* **.

Delaware, OH 43015

740-***-****

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Skills: Customer service, marketing, networking, office management, problem solver, entrepreneur, team player, multitasking, calm under stress, good decision maker Experience:

2012- Office Manager, Liberty Dental Center, 226 N Liberty St. Delaware, OH 43015 present Duties: Patient appointments, filing insurance and pre-determinations, ordering products, writing policies and procedures, processing payments and adjustments, accounts payable, workflow management, training employees. Accomplishments: reduced vendor debt from $30,000 to zero. Generated accounts receivable from 65% paid to 95% paid. Cross-trained employees by teaching various tasks, thus improving output, patient care, 24 hour emergency contact for patients. 2012-2012 Cashier, Goodwill Industries, 1135 Columbus Pike, Delaware, OH 43015. Duties: Customer service, refurbished electronics for sale, receipts. Accomplishments: always had accurate balance at closing. 2008-2010 Owner/operator, The 12 South Deli, 12 S. Sandusky St., Delaware, OH 43015. Training, ordering, bookkeeping, menu, food preparation, cashier, customer service, hiring, creating atmosphere.

Accomplishments: built business from beginning, maintained and repaired all equipment, marketing and advertising, training, bookkeeping. 1998-2005 Owner/operator, Hot Java, 2105 E Broadway St, Long Beach, CA, 90302. Duties: bookkeeping, payroll, maintained equipment, training and hiring, inventory, scheduling, maintained consistency of product, taxes, marketing and advertising Education:

1987 Culinary degree, Western Culinary Institute, Portland, Oregon. 2002 Hazmat certificate, CPR certificate, UCLA, California.