General Manager Front Desk
Resume:
Cynthia Khadi
Roanoke, VA
*************@*****.***
Willing to relocate: Anywhere
Work Experience
Assistance General Manager
Hilton-Roanoke, VA
August 2024 to Present
Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation Serve as multi-department head for Operations, Front Office and Property Operation Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
Ensure guest and team member satisfaction
Serve and act as General Manager in his or her absence Front Desk Receptionist manager
Red Roof Inns, Inc.-Harrisonburg, VA
May 2020 to March 2023
Responsible for great customer service, managing and planning the franchise business of the hotel. Accountable for developing franchise opportunities and offering constant support to managers and owners to ensure the total success of the business franchiser or franchisee. Scheduling and training to new employee. Marketing cost and stay to maintain sales approximate revenue. Light cleaning answering calls on a switch board multi line. Set W/U calls
Checking reservations, guest in and out . Billing credit cards and filing audit reporters.. Education
Rescare (inhouse) in CNA CLINICAL
Rescare University-Gore, VA
February 2008 to May 2011
12+ in QSA
JHHS-Winchester, VA
August 1995 to June 1998
Skills
• Vital signs
• Medical terminology
• Meal preparation
• Infection control
• Microsoft Word
• Customer relationship management
• Computer operation
• Cleaning
• Typing
• ManagerPlus
• Caregiving
• Senior care
• Front desk
• Medical office experience
• Hospice care
• Laboratory experience
• Sales
• Micros POS
• Inside sales
• Retail sales
• Computer skills
• Personal assistant experience
• Alzheimer's care
• Medical scheduling
• Home care
• Medication administration
• Office management
• Hospital experience
• Food preparation
• Microsoft Excel
• Patient care
• Marketing
• Nursing
• Laundry
• Direct sales
• Customer acquisition
Contact this candidate