Customer Support Agent with 10 + Years Experience

Wanda Brazell, Customer Service Agent

Columbus, *3213, US, +1-614-***-****, ***************@*****.*** SUMMARY Dynamic Customer Support professional with over 8 years of experience delivering exceptional service. Proven ability to resolve issues efficiently, having reduced average response time by 20% at VSP. Recognized for training new staff and enhancing customer satisfaction ratings. Unique skills in z process improvements and fostering teamwork make a strong fit for any customer-centric environment.

WORK EXPERIENCE

02/2020 – 02/2025 Customer Support, VSP Columbus, US Delivered exceptional customer service by efficiently resolving inquiries and complaints, ensuring a positive client experience. Spearheaded initiatives to optimize customer support processes, reducing average response time by 20%.

Trained and mentored new team members on effective communication strategies and system protocols, fostering a collaborative team environment.

Evaluated customer feedback to implement service enhancements, resulting in increased overall satisfaction ratings. 10/2016 – 12/2019 Customer Service Representative, Alliance Data

Columbus, Ohio, United States

Facilitated inbound calls from members to assist with store credit card activations, statements, and payments, ensuring prompt and accurate service.

Transitioned to the collections department after 6 months, effectively managing collections and meeting monthly performance quotas for calls and late payments.

EDUCATION

09/1977 – 06/1980 Columbus East High School

High School, General Studies

Columbus, US

SKILLS Call center representative Collection/payment Customer Service Communication

Problem Solving Empathy

Bilingual Call Center Experience

Self-Motivation

INTERESTS Avid reader, arts and crafts.