Multifamily Property Management Assistant /analysis
Resume:
YANKAIRA CEPEDA
Columbus, OH *****
********@*****.***
Professional Summary
Dynamic Assistant Property Manager with 7+ years of multifamily management experience. Excels in organizing community events, overseeing tenant relations, and streamlining leasing operations. Brings proven supervisory skills and a keen eye for detail to ensure immaculate property standards and exceptional customer service.
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Meridia Capodagli Property-Roselle Park, NJ
September 2022 to November 2025
• Conducted daily property walks to ensure all apartment homes and common areas met company standards for cleanliness and readiness
• Handled tenant inquiries, complaints, and maintenance requests promptly and professionally, ensuring high resident satisfaction
• Assisted property manager in overseeing daily operations of residential and commercial properties, maintaining strong organizational control
• Collaborated with leasing team to market available units, contributing to increased occupancy rates through effective sales and marketing strategies
• Organized and promoted resident events to foster community engagement and resident retention
• Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
• Coordinated vendor relationships for repairs, maintenance services, landscaping, and pest control, ensuring timely completion of work
• Implemented cost-saving measures by negotiating contracts with service providers to reduce operational expenses
• Responded to emergency situations promptly by coordinating necessary repairs or contacting appropriate authorities
• Assisted with eviction processes by preparing necessary legal documents and coordinating with attorneys as required
Assistant Property Manager
Stratagem Management-Columbus, OH
November 2018 to August 2022
• Supported Property Manager in overseeing over 200 apartment homes, ensuring daily operations met organizational and cleanliness standards
• Collected and posted rent, prepared 3-day and balance due notices, and managed all eviction proceedings with attention to detail
• Input maintenance requests and followed up to ensure timely completion, maintaining high resident satisfaction
• Assisted with leasing and maintenance staff, providing guidance and support to ensure smooth operations
• Addressed resident questions and concerns with strong interpersonal and customer service skills
• Compiled and prepared weekly and monthly reports to track applicants, income, closing ratios, and fund allocation
• Promoted resident events and community engagement activities to enhance resident experience Leasing Manager
Retiree Housing Management-Columbus, OH
June 2013 to October 2018
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary customer service
• Monitored performance of individual leasing agents and provided coaching on successful leasing and organizational strategies
• Conducted regular inspections of both interior and exterior of properties to ensure immaculate standards and identify maintenance needs
• Trained leasing professionals on regulatory requirements, company policies, and office procedures to ensure compliance and efficiency
• Organized and participated in resident events to foster a sense of community Leasing Consultant
Beztak-Columbus, OH
March 2008 to June 2013
• Assisted Property Manager with over 430 apartment homes, supporting daily operations and maintaining high standards for property appearance
• Collected and posted rent, prepared 3-day and balance due notices, and managed all eviction proceedings
• Entered maintenance requests and followed up to ensure resident satisfaction and timely resolution
• Provided excellent customer service by addressing resident questions and concerns promptly
• Assisted with leasing and maintenance staff, contributing to a collaborative and organized work environment
• Compiled and prepared weekly and monthly reports to track applicants, income, closing ratios, and fund allocation
• Supported marketing and resident engagement initiatives to promote community involvement Education
Medical Billing & Coding (Certificate)
Fortis Institute-Wayne-Wayne, NJ
September 2007 to May 2008
High school diploma or GED
Skills
• Property Management
• Assistant manager experience
• Property Leasing
• Supervising experience
• Customer service
• Organizational skills
• Sales management
• Marketing
• Team management
• Event Planning
• Office Management
• Yardi
• Appfolio
• Rent Cafe
• Fair Housing Regulations
Languages
• Spanish - Fluent
• Bilingual
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