Customer Service Quality Control

SHANNON COLEMAN

******************@*****.*** 614-***-**** Reynoldsburg, OH 43068

Summary

Talented Production Worker offering several years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.

Resourceful Production Technician known for high productivity and efficient task completion. Specialize in machinery operation, quality control, and safety protocol adherence. Excel in problem-solving, teamwork, and adaptability to rapidly changing production environments. Committed to maintaining high standards of workmanship and contributing positively to team goals.

Skills

• Testing and troubleshooting

• Materials Handling

• Root Cause Analysis

• OSHA Compliance

Experience

Luxottica Lockbourne, Ohio

Production Technician

09/2021 - 04/2024

• Assisted in the set-up and operation of production equipment.

• Performed quality control checks on products to ensure compliance with standards.

• Monitored production processes, identified problems, and took corrective action when necessary.

• Adjusted machine settings to complete tasks accurately according to specifications.

Health Care Logistics Grove City, Ohio

Healthcare Customer Service Representative

07/2017 - 10/2021

• Greeted patients upon arrival and answered any questions they had about their visit.

• Scheduled appointments for patients using the electronic health records system.

• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.

• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Teleperformance Westerville, Ohio

Customer Service Representative

10/2015 - 10/2021

• Answered customer inquiries and provided accurate information regarding products and services.

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Gathered customer feedback through surveys and used the data to improve customer service.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education and Training

American School of Technology Columbus, OH

HVAC Installation And Repair

06/2002

Mifflin High School Columbus, OH

High School Diploma

05/1998

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