Operations, Recruiting, and Collections Professional

Scott Dobbie

Mobile: 614-***-**** • Email *********@*****.***

PROFESSIONAL EXPERIENCE

Friendly Computers, Columbus, OH 2024-Present

General Manager

•Managed daily retail operations and supervised staff scheduling to optimize productivity and deliver exceptional customer service in computer retail environment.

•Drove sales through strategic merchandising and promotional strategies; monitored performance metrics and implemented improvement initiatives to maximize revenue.

•Oversaw comprehensive inventory control including stock levels, ordering, supplier coordination, and regular audits to minimize loss and ensure product availability.

•Maintained high customer satisfaction through direct service delivery and proactive client communication for updates and information requests.

•Handled multi-channel communications, coordinated scheduling and meetings, and ensured compliance with company policies while maintaining organized store environment.

SIMOS Insourcing Solutions, Columbus, OH 2023-2024

Recruiter

•Collaborated with hiring managers to identify staffing needs and job requirements.

•Developed and executed a recruiting plan and delivered effective orientations.

•Sourced and screened resumes to identify qualified candidates.

•Conducted phone and in-person interviews to assess candidate qualifications.

•Managed the hiring process from offer to onboarding.

•Created an ongoing candidate pipeline.

•Managed paperless recruiting operations.

•Monitored the effectiveness of all ad campaigns.

•Participated in job fairs and community events.

Upstart, Columbus, OH 2022-2023

Collections Specialist

•Monitored accounts to identify overdue payments.

•Found and contacted debtors to arrange debt payoffs.

•Kept accurate records and reporting on collection activity.

•Monitored accounts to identify outstanding debts.

•Investigated historical data for each debt or bill.

•Found and contacted clients to ask about their overdue payments.

•Took actions to encourage timely debt payments.

•Processed payments and refunds

•Resolved billing and customer credit issues.

•Updated account status records and collection efforts

•Reported on collection activity and accounts receivable status.

•Took part in the Upgagement committee which created job descriptions for current positions, taught the committee members how to interview, trained in the STAR method, and created internal job board postings.

GameStop, Whitehall & Columbus, OH 2019- 2021

Store Leader

•$1 Million Profit Loss management

•4 direct reports

•Attracted, Developed, and retained top talent at the store level.

•Collaborated with the District Manager on loss prevention to process all shrink reduction and safety opportunities.

•Encouraged outstanding business results by focusing on specific behaviors and outcomes. By utilizing the STAR/AR feedback model, Interaction Guidelines, and Key Principles.

•Resolved and responded effectively to guest issues. Partner with multi-unit or corporate level when required to resolve complex matters.

•Conducted employee on-site training programming for career development and internal growth.

•Cross-trained staff on the processes and procedures of the Operations/Talent Acquisitions administrative responsibilities

FedEx, Columbus, OH 2018- 2019

Package Handler

•Carried out the day-to-day tasks.

•Ensured that clients and customers receive their packages on time and without damage.

•Developed, implemented, and communicated packing and delivery strategies to streamline work.

•Made daily contact with the customer base and built relationships with clients.

•Worked closely with corporations to improve their view on the job and help the well-being of their coworkers.

•Communicated relevant information from department heads.

•Reviewed instructions, managed merchandise, and physically delivered all packages for long hours.

EDUCATIONAL BACKGROUND

Ohio Central School System, Columbus, OH Anticipated Graduation March 2024

References Available Upon Request

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