Customer Service Professional with Office Experience

SUMMARY

SKILLS

EXPERIENCE

GINA OWENS

** ****** ** ** *** 52, Lockbourne, OH 43137 C: 740-***-**** ********@*****.*** Seasoned Customer Service Representative who consistently strives to ensure customer satisfaction and a positive experience while maintaining a high level of professionalism, patience and pleasantness. High customer service standards

Attention to detail

Conflict resolution

Communication

Call center experience

Proofreading

Quality Assurance

Phone call monitoring

09/2017 to Current Staffing Clerk

Environmental Staffing Grove City, OH

Directed customers, either over the phone or in person, on completing employment application and providing assistance when needed. Managed incoming calls and was the first point of contact in representing the business.

Compiled and issued email communications in an effort to promote our business.

09/2016 to 08/2017 Scheduling Clerk

Premier Dental Grove City, OH

Greeted patients as well as vendors upon their visit to our office. Returned phone calls left as recorded voice mail messages on a daily basis as well as keeping within business policy the "reminder appointment calls" being conducted at least 2-3 days prior to the patient's appointments.

06/2014 to 03/2016 Service Retirement Representative School Employees Retirement System of Ohio Columbus, OH Verified eligibility of employee's submitted retirement application. Identified and implemented course of action needed in contacting employees and/or employers as needed to complete processing of paperwork.

Demonstrated reliability and ownership when asked to step in as needed to cover the company's receptionist and operator positions at last moment's notice.

11/2010 to 12/2013 Member Services Representative

Ohio Public Employment Retirees System of Ohio Columbus, OH Addressed customer service inquiries in a timely and accurate fashion. Applied State laws towards determining retirement eligibility for the employee calling in need of assistance with retirement planning. Maintained and/or exceeded department quality standards of excellent customer service.

02/2009 to 11/2010 Paraprofessional Aide

Teays Valley Local Schools Ashville, OH

Assisted and performed when and where needed as a "floater" for the school system. Duties varied from:

Office/clerical work

Janitorial

Teacher's aide

Kitchen aide

Recess attendant

09/1985 to 10/2008 Multiple service positions held over 23 years of employment EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Grange Insurance Columbus, OH

Microfilmed paper applications that were then filed within company's manually operated power files.

Assisted in coding and organizing paper files in preparation for the company's conversion to a new computer based system. Maintained relationships with internal and external customers by phone call, email correspondence and agency visits, while working within the company's services departments such as Billing, Processing Accounting, Purchasing/Stock Room, Personal and Commercial Underwriting, and Claims Loss Reporting.

1986 High School Diploma: Basic and Advanced Studies Marion Franklin High School Columbus, OH

National Honor Society 1983 - 1986

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