Service Representative Customer

Charles Herrington

**** ** ***** ***** • Aloha OR 97028 • *************@*****.*** • 971-***-****

Customer Service/Warehouse Professional

Recognized as a high performing associate adept at building rapport with customers, articulating product benefits and problem solving. Highly experience in a call center and as a warehouse operative. Highly professional, reliable and able to perform duties with minimal supervision.

- Areas of expertise-

Customer Service Project Management Data Entry Shipping & Receiving Assembly Critical Thinking Problem Solving Productive Team Member

GRAPHIC PRODUCTS

Quality Control Specialist/Warehouse Production

Beaverton, OR April 2018 – Present

Responsible for compiling, sorting and verifying data accuracy to ensure products are free of defects and meet specifications. Communicate status to internal and external stakeholders. End to end assembly of top line printer including software checks. Warehouse staging, picking and packing.

HOLIDAY INNHillsboro, OR Maintenance Technician August 2016 – March 2018

Execute general building maintenance and repair. Install lighting, flooring, panels. Maintain professionalism and courteous with occupants and visitors.

NORTHWEST MARKET RESEARCH Portland, OR Customer Service Representative March 2014 – July 2016

Responsible for inbound and outbound call and consumer insight surveys focused on uplifting Portland community. Conducted post sales program analysis to identify and leverage key learnings and strategies to support service and recovery.

ENCOMPASS Beaverton, OR Customer Service Representative November 2013 – February 2014

Responsible for inbound calls and increasing cell phone upgrade sales. Managed end to end trouble shooting with customers in partnership with technical team.

EDUCATION / TRAINING

Business Computer Training Institute

Certification of Office Automation and Computer Application 1998-2000

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