Customer Service & Merchandising Professional

Marceia Robinson

eMail: ************@*****.*** 614-***-**** Columbus, OH

Professional Summary

Resourceful and experienced professional with a strong background in customer service, retail, food service, and merchandising. I am skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and known for exceptional organizational, multitasking, and communication abilities. Proven ability to thrive in high-paced environments, delivering superior customer experiences while maintaining attention to detail. Adept at working both independently and collaboratively, with a commitment to achieving operational excellence and fostering positive customer relationships.

Professional Experience

Staples, Columbus, OH

Cashier November 2021 – Present

Provide exceptional customer service by assisting customers with purchases, returns, and inquiries.

Operate cash registers efficiently, ensuring accurate handling of transactions and cash management.

Maintain store cleanliness and ensure the merchandise is stocked and well-organized.

Assist with promotional campaigns and upselling products to meet store sales goals.

Resolve customer complaints and concerns promptly, ensuring a positive shopping experience.

Driveline Retail Merchandising

Merchandiser July 2008 – October 2021

Visited retail locations to set up, replenish, and maintain displays according to company standards.

Conducted inventory audits and ensured products were priced and tagged correctly.

Built and maintained relationships with store managers to facilitate smooth merchandising operations.

Coordinated new product rollouts, including placement and promotional displays.

Identified and resolved any display issues to ensure a positive customer shopping experience.

Dublin Village Retirement, Dublin, OH

Server August 2006 – October 2008

Delivered high-quality dining service, ensuring resident satisfaction with meals and beverages.

Replenished food supplies and maintained proper inventory levels for seamless service.

Prepared, garnished, and decorated dishes to ensure visually appealing meal presentations.

Maintained cleanliness and organization of dining and serving areas, adhering to health and safety regulations.

Assisted residents with special dietary requests and personalized dining experiences.

Sears Home Improvement, Worthington, OH

Telemarketer March 2006 – June 2006

Conducted outbound calls to potential customers to promote home improvement services.

Answered customer questions and addressed concerns to build trust and rapport.

Scheduled in-home consultations for sales representatives, ensuring timely follow-up.

Maintained detailed records of customer interactions in the system for tracking and analysis.

Consistently exceeded daily call quotas and appointment-setting targets.

Washington Inventory, Dublin, OH

Audit Clerk September 2000 – November 2000

Audited and recorded cigarette sales data manually, ensuring accuracy and compliance.

Ordered additional inventory to replenish stock when supplies ran low.

Maintained detailed travel logs and inventory sheets using Microsoft Excel.

Explained company promotions and products to store personnel to encourage participation.

Ensured compliance with company policies and inventory standards during audits.

Wyandot Lake, Powell, OH

Waitress March 1995 – September 1995

Operated a small bar, preparing and serving alcoholic and non-alcoholic beverages.

Delivered prompt and friendly service in a high-traffic environment, ensuring customer satisfaction.

Prepared and served snacks while adhering to food safety and sanitation standards.

Maintained a clean and organized work area, restocking supplies as needed.

Assisted with bar set-up and closing duties to ensure efficient daily operations.

Education

North Educational Center, Clintonville, OH

High School Diploma (Pre-College Program)

ITT Technical Institute, Hilliard, OH

Associate of Science in Computer Networking

Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Customer service and communication expertise

Inventory management and merchandising

Fast-paced environment adaptability

Team collaboration and independent work capability

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