Vincent Dela Cerna Abendan

Citizenship: Filipino

Date of Birth: June 27, 1986

Visa : Transferable

Hor Al Anz st. 16A, Dubai, U.A.E.

+971-**-***-****

adr7lf@r.postjobfree.com

Position Applying: Customer Service Representative

To obtain a position in a well-reputed organization where I can utilize my skills acquired from

past professional experiences to achieve the corporate goals and contribute to its success.

I have served my position in the best of my ability and was promoted to a Cabin Leader in

my station.

Maintain excellent written and oral communication skills, problem resolution abilities and a

high level of confidentiality. Leads by example and establishes a professional work ethic.

Proficient in using Microsoft office applications such as MS Word, Excel, Power Point.

CAREER HISTORY

CLINICAL PATHOLOGY SERVICES LLC

Medical Laboratory Assistant November 2020 – Up to the Present

Accommodate and assist the patients in filling the form.

Encoding customer information in the system.

Receive incoming calls for inquiries and schedules

Send documents and samples to the laboratory

Provide proactive customer outreach

Handles customer complaints and suggestions

Answering customer’s inquiry and services offered.

AL TADAWI SPECIALTY MEDICAL CENTER

Receptionist cum Medical Coding Assistant (OJT)

November 2, 2021 – November 30, 2021

Receiving visitors and answering inquiries.

Answering incoming and doing outbound calls

Incoming and outbound emails inquires

Encoding customers data

Checking insurance coverage and policies

Document processing and bills release to customers

Scheduling appointments for lab work, surgeries, and other medical consultations

Transcribing doctor's recommendations or medical records

Arranging hospital admission or transfers for patients

EDUCATION:

Medical Coding Management Professional Diploma

Filipino Academy

Al Rigga, Diera UAE

January 8, 2021 to April 23, 2021

Caregiving

ASIAN COLLEGE OF TECHNOLOGY

Cebu, Philippines

Certification:

Level 2 International Award in Emergency First Aid, Defibrillation and CPR

HSS Health & Safety Solutions

Garhoud Diera Dubai, UAE

Al Tadawi Health Care

Al Garhoud Dubai, UAE

Billing Coder Intern

Februay 2022

SKILLS

Well-developed oral and written communication skills in English

Computer Literate

Ability to meet deadlines and commitments

Ability to manage conflict and take responsibility of capacity to develop

additional skills as required

Ability to analyze and pay attention to detail as well as organizational skills,

manual dexterity and good eyesight

Character reference: To be furnished when applicable

Contact this candidate