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Customer Service Mainframe

Garland, TX
April 27, 2021

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*** * ********** ** *******, TX 75040


Summary of Qualifications:

Customer service, People person, Great personality, Hands on, Great listener, Hard worker, Can do attitude, Determined, Hardworking

Work History:

Virtual Office Solutions - CSR

October 14, 2020-Current

Providing Customer Service,

Answering phones for owners of the Chem-Dry all over the U.S as their Virtual Office Representative, Assisting Customers with questions about carpet cleaning, Wood floor cleaning, Upholstery cleaning, Drape cleaning, Tile and Grout cleaning, Setting up accounts for new customers, Updating existing accounts, Booking and scheduling appointments for cleanings, Taking Credit Card Information, Making accounts for new customers, Helping existing customers for N-Hance Wood Renewal Finishings, Answering emails, Making confirmation calls, Routings for technicians to go do the jobs.

RaceTrac, Garland, Texas 3rd Shift Manager October 09, 2017- March 04, 2018

Providing Customer Service,

Processing transactions, Using office equipment, Counting down till, EOD, Restock safe for change, Maintain store overnight, Stocking products, Maintaining a clean environment, Deep clean store, Advertising of products, Counts for inventory, Checking in vendors and checking them out, Pull out of date items, Write-offs, Refunds, Assist with complaints from customers, Manage employees

Braum's, GRALAND, Texas Shift Manager May 09, 2016 - Jul 13, 2017

Open store, Prepare food and store for opening, Stocking Products, Providing customer service, Take orders, Take Payment, Manage employees, Assist with complaints, Clean store, Inventory of products, Returns on products, Refunds, Advertising of products, Delivering deposits to bank, Using office equipment, Counting POS

Dollar General, Garland, Texas Lead sales Associate/ Key holder Apr 04, 2013 - Jan 21, 2015

Providing Customer Service, Processing transactions, Using office equipment, Counting down, POS, Delivering deposits to bank, Opening and closing store, Stocking products, Maintaining a clean enviornment

Intergra Color, Mesquite, Texas Warehouse Associate Dec 02, 2012 - Mar 29, 2013

Packing business documents, Using shrink wrap machine, Staging boxes, Using cutting machine

First Choice Power, Dallas, Texas Customer Service Representative Oct 08, 2006 - Mar 23, 2009

Providing customer service, Opening new customer accounts, Processing credit checks, Processing customers' payments, Assisting customers with complaints and questions, Negotiating current customer payment plans, Inputting work orders for field technicians

Computer Skills:

·Typing Speed: 70 Words Per Minute

• Database Software (Oracle, Access, etc)

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, etc)

• Word Processing Software (Word, WordPerfect, etc)

Additional Skills:

Call center, Inbound Calls, Data entry, Scanning, Filing, Copying and faxing, Management, Customer service

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