Customer Service
Resume:
Bernard Keister VI
Dublin, OH *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Worship Team Member
Worthington Christian Church, Worthington, OH
April 2024 to Present
- Implemented visual effects, color correction, and audio enhancements to improve production quality
- Collaborated with sound designers, composers, and the post-production team for synchronization and integration
- Used creative transitions to enhance flow between shots Twitch Affiliate
Twitch, Remote
January 2024 to Present
- Engaged online community, responded to feedback, and fostered user experience
- Analyzed content performance and audience behavior using data tools
- Managed social media: created posts, monitored engagement, grew followers Content Creator
YouTube, Remote
March 2022 to Present
- Produced written, visual, and multimedia content (articles, videos, infographics)
- Researched trends and competitors for content improvement
- Maintained content calendar, optimized for SEO, drove organic traffic
- Built relationships with contributors and managed social media Film Editor Internship
1st Amendment Network, Columbus, OH
December 2024
- Developed social media strategies to boost brand awareness and engagement
- Managed accounts: content creation, scheduling, monitoring
- Grew following via campaigns; created graphics, images, videos Online Store Manager
Fraternal Order of Eagles, Hilliard, OH
August 2024 to October 2024
- Analyzed website analytics (Google Analytics) to optimize user experience and KPIs
- Executed promotions and discounts to drive seasonal sales Assembler
Federal Heath, Delaware, OH
April 2024 to June 2024
- Assembled components per blueprints using hand/power tools
- Inspected products for quality; collaborated to meet deadlines
- Maintained a clean, safe work area
Account Service Representative
Ricoh, Columbus, OH
October 2022 to October 2023
- Managed client portfolios for satisfaction and retention
- Handled inquiries, resolved issues, and provided solutions
- Built relationships; identified upsell opportunities to increase revenue Warehouse Inventory Specialist
DISH, Blacklick, OH
October 2019 to June 2021
- Managed inventory flow: stocked vans, handled postal orders, processed returns
- Used Oracle and Manhattan Scale; certified in Big Joe forklift and pallet jack
- Implemented planning strategies to optimize stock and reduce stockouts
- Monitored levels, automated tracking for accuracy Retail Associate (Multiple Roles: Electronics Sales, Photo Lab, Customer Service, Courtesy Clerk, Cashier)
Walmart, Rocklin, CA
April 2017 to July 2019
- Sold electronics, set up phones/plans; managed inventory, stocked shelves
- Printed/assembled photos, advised on services/copyright
- Handled returns, phone inquiries, and money services (cashing checks, bills, transfers)
- Collected carts, maintained parking lot/store cleanliness
- Rang up/bagged items; followed management orders Education
Communications (Ongoing)
Cedarville University
August 2025 to Present
High School Diploma
Del Oro High School, Loomis, CA
August 2014 to May 2017
Skills
- Video Editing: Adobe Premiere, After Effects, Final Cut Pro, DaVinci Resolve; color correction, audio sync, transitions, effects, motion graphics
- Content Creation: SEO, social media management (YouTube, Twitch, Instagram, TikTok), copywriting, graphic design (Photoshop, Illustrator, Canva)
- Software: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Suite/Analytics, Oracle, SAP ERP
- Inventory/Warehouse: Forklift/pallet jack operation, inventory control, supply chain, warehouse management systems
- Customer Service: Public speaking (7+ years), communication, troubleshooting, CRM
(HubSpot, Salesforce)
- Other: Data analysis, project management, digital marketing, HTML5, 3D animation, leadership
Languages
- English: Expert
Certifications and Licenses
- Scissor Lift Certification (Feb 2024–Present)
- Forklift Certification (Feb 2024–Present)
- Pallet Jack Certification
- Driver's License (Jun 2023–Jun 2027)
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