Administrative Professional with Diverse Experience
Resume:
Kilisha Mosley
Columbus, OH *****
***********@*****.***
Professional Summary
Kilisha Mosley has diverse experience in administrative, customer service, healthcare, and coaching roles, supported by relevant certifications.
Authorized to work in the US for any employer
Work Experience
Clerical Administrative Assistant/Records Department- (Temp) Dawson Staffing/Franklin County Board Of Development Disabilities.-Columbus, OH August 2023 to June 2025
• organized companies filling cabinets of vendors and employee hiring records.
• Assisted with building supply orders.
• Refill copier machines as needed.
• Scanning, coping credential document records and forms
• Data Entry in secure filing system
• Create Excel Spreadsheet, Word Documents, Adobe Acrobat Pro
• Assist secretary when needed answer and directing calls, assisting visitors in the lobby area.
• Assisted HR/training supervisor as needed for new hired employees scan/copy credential documents, supply all work materials, employee handbooks, and assigning mailboxes. Remote Healthcare Customer Service Representative
Brown Professional Service/Automated Health System-Columbus, OH March 2023 to September 2023
• Respond and resolve, on the first call identifying the topic and type of assistance the caller needs such as eligibility, and renew Medicaid and Medicare benefits
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Assist customers in navigating websites and encourage and reassure them to become self-sufficient
• Enroll healthcare benefits on a quarterly basis
• Reactivate medicaid/medi healthcare benefits on a daily basis Healthcare Customer Service Representative
Amerihealth Administrators-Remote
August 2022 to January 2023
• Respond and resolve, on the first call identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating websites and encourage and reassure them to become self-sufficient Patient Care Technician
Little Clinic (Kroger's)-Columbus, OH
April 2021 to August 2022
• Monitored vital signs and reported any abnormalities to the nursing staff
• Administered medications under the supervision of a registered nurse
• Performed various collection procedures of blood, saliva, and urine samples for laboratory testing results
• Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
• Assisted in the implementation of patient care plans as directed by healthcare professionals
• Documented patient information accurately and timely in electronic medical records system
• Collaborated with interdisciplinary healthcare team members to provide comprehensive care for patients
• Ensured compliance with infection control protocols during all patient interactions
• Supported patients emotional well-being through active listening and compassionate communication
• Maintained confidentiality of patient information at all times
• Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
• Contributed to a positive work environment by fostering teamwork among colleagues
• Followed established protocols when handling hazardous materials or biohazard waste Impact Self Defence Life Awareness Coach
Life care Alliance(IMPACT ABILITY)-Columbus, OH
August 2018 to June 2021
• Empowering/Awareness individuals with various Disabilities and Mental Health within the Communities to Prevent Abuse situations.
• Teaching at grade schools, colleges and workplaces, and nonprofit organizations to understand and recognize abuse, sexual harassment, and awareness of surroundings.
• Hands on self-defense and self-advocacy training.
• Self-protection strategies for situations that involve strangers and familiar people.
• Creating environments where safety and opportunity are the norm.
• Coach and assist uses established clear policies to create a culture of safety.
• Coach and assist use role-play scenarios, while using real life situations. Having each individual involved gives them hands-on the learning skills experiences. Benefit Advocate
UnitedHealth Group-Dublin, OH
November 2020 to April 2021
• Respond and resolve, on the first call identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Education
Pharmacy Technician Trainee (Certification)
BOARD OF PHARMACY TECHNICIAN-Columbus, OH
October 2025 to March 2027
Life/REBT/CBT Coach Practitioner (Certification)
The Priority Academy- Accredited-Remote
March 2022 to May 2022
General Studies/Healthcare Administration (High school or equivalent) Penn Foster High School-Remote
April 2012 to June 2015
Skills
• Microsoft Teams
• Microsoft Excel
• Technical Proficiency
• Analysis skills
• Behavior management
• Epic
• Customer support experience within e-commerce industry
• ERP systems
• Time management
• Customer service
• Classroom support in special education
• Developmental Disabilities Experience
• Electronic health records (EHR) management
• Preschool experience
• Organizational Skills
• Medical administrative support
• Venipuncture
• Microsoft Access
• Slack
• Teaching
• Mental Health Life Coach
• Lesson planning
• Records management
• Patient interaction
• Before and after school program experience
• Teamwork
• Scanning
• Medical scheduling
• Document management
• Microsoft Office
• Call center
• EMR systems
• Time Management
• eprescription process refill
• Attention to detail
• Account management
• Organizational skills
• Computer operation
• Record keeping
• Leadership
• Salesforce Cloud
• Word processing
• Documentation review
• IV infusion
• Microsoft Powerpoint
• Microsoft Outlook
• Healthcare support
• Managed care
• Data entry
• Administrative experience
• Health information management
• Medical Terminology
• Office experience
• First aid/CPR
• Clinic experience
• Experience with individuals with mental health conditions
• File organization
Certifications and Licenses
CERTIFICATION HIPAA
Present
REBT- RATIONAL EMOTIVE BEHAVIORAL THERAPY PRACTITIONER August 2022 to Present
CERTIFICATION IN CUSTOMER SERVICE/SALES
May 2022 to Present
Certified Life Coach Practitoner
March 2022 to Present
PTCB Certification
BLS Certification
Certified Phlebotomy Technician
January 2018 to 2039
Pharmacy Technician trainee Certification
September 2025 to March 2027
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