Call Center Agent
Resume:
Katrina Bonnell
Veterinarian Assistant/Receptionist
Columbus, OH 43228
***********@*****.***
#Ready to work..
#readytowork
Willing to relocate to: Columbus, OH - Dublin, OH - Hilliard, OH Authorized to work in the US for any employer
Work Experience
Vet Assistant
MedVet - Hilliard, OH
August 2021 to Present
• Weigh animals, and get TPR
• Clean cages and bathe animals
• Sterilize equipment and clean examination tables and rooms
• Restrain animals during examinations or vaccinations
• Soothe upset or frightened animals
• Administer medication prescribed by Veterinarians (e.g. by mixing it with food)
• Observe animal behavior or health condition and report to the Vet
• Help in cases of emergencies
• Handle administrative duties such as scheduling appointments or calling patients in the examination room by priority
• Keep accurate records and logs
• Reassure clients that their pets are being cared for and explain issues (e.g. lack of appointments, insurance matters)
• Advise pet owners on nutrition and healthcare
Veterinary Assistant/ Receptionist
Riverside Animal Care Center - Columbus, OH
August 2000 to June 2014
Perform various medical tests for patients and ensured that treatment is in accordance with animal healthcare standards.
Prepared for and assisted in numerous surgical procedures. Properly clean all surgical instruments and sterilized appropriately using the autoclave.
Obtain laboratory specimens via venipuncture. Prepare and test blood, tissue, urine, and fecal samples. Provided information about preventive care( but not limited )to the client in order to better educate them. Checking clients in and out as well as following up with client's. Maintained exam rooms and misc cleaning and doing the laundry. I'm also knowledgeable with many vet software programs such as Intravet, ezyVet, and malpractice. As well as answering the phone and making appointments. Education
Associates Degree in Animal Science
Columbus State Community College - Columbus, OH
January 2019 to Present
Skills
• I possess basic knowledge of veterinary practices, procedures and terminology,knowledge of animal behavioral patterns and animal medicines. Responsible, Dependable team player, excellent communication and problem solving skills with the ability to work independently and in a fast pace work environment,Excellent organizational and customer service skills. (10+ years)
• Reception
• Experienced
• Hospital
• Client Service
• Customer Care
• I'm familiar with many Vet software programs such as IntraVet, eVetPractice, ezyVet, and Vetter.I've been volunteering for the Humane Society and the ASPCA for (10+ years)
• Receptionist
• Scheduling
• Training
• Inventory
• Medical Terminology
• Computer Skills
• Customer Service Skills
• Kennel Experience
• Animal Restraint
• Veterinary Assistant
• Veterinary Technician Experience
• Animal Care
• Medical Imaging
• Venipuncture
• Pet Grooming
• Patient Care
• Pet Sitting
• Animal Handling
• Clerical Experience
• Pet Care
• Front Desk
• Multi-line Phone Systems
• Medical Office Experience
• Customer Service
• Equine Experience
• Food Preparation
• Laboratory Experience
• Meal Preparation
• Office Administration
• Time Management
• Sales
• Veterinary Experience
• Laundry
• Caregiving
• Phone Etiquette
• Phlebotomy
• Dog Handling
• Triage
• EMR Systems
• Nursing
• Medication administration
• Critical Care Experience
• ICU Experience
• Customer service
• Documentation review
• Analysis skills
• Critical care experience
• ICU experience
• Medical coding
• Specimen collection / processing
• Clerical experience
• EMR systems
• Medical terminology
• Animal restraint
• Hospital experience
• Laboratory experience
• Medical imaging
Certifications and Licenses
NAPPS certified: National Association of Professional Pet Sitter's Course consists of pet care, health, nutrition, behavior, business development,management, and a complete pet first aid course December 2017 to December 2020
.
Additional Information
• Work reference
• Sarah Virostko (MedVet Manager)
• Personal references
• Melanie Harris 614-***-****
• Hilarie Cockrel:614-***-****
Contact this candidate