Customer Service Leader with 10+ Years of Experience

Resume

Professional Summary

Hardworking and reliable Customer Service Representative with over 10 years of experience across customer service, management, and healthcare support roles. Skilled in project and time management, with a proven ability to multitask in fast-paced environments. Strong interpersonal skills with a focus on maintaining professional relationships that drive customer satisfaction and business results. Experienced in scheduling, inventory management, and staff supervision. Energetic team player with clear, upbeat communication and a commitment to excellence. Work Experience

CEO / Owner

Online Boutique - January 2017 Present

Launched and operate an independent fashion retail boutique with profitable performance. Oversee all business operations including planning, purchasing, marketing, and customer service. Manage inventory control, in-store displays, and staff scheduling. Research fashion trends and customer preferences to enhance sales and customer experience. Drive business growth through innovative strategies and social media outreach. Shift Manager

Marco's Pizza, Columbus, OH - January 2024 March 2025 Supervised shift operations including scheduling, inventory management, and customer service. Delegated daily tasks and station assignments to team members for optimal coverage. Handled customer complaints and resolved issues to ensure satisfaction. Trained and supported new employees in store procedures and standards. Maintained a clean and efficient work environment during peak hours. Sorter

Abercrombie & Fitch, New Albany, OH - September 2023 December 2023 Monitored conveyor belts to ensure smooth package movement during overnight shifts. Identified and resolved jams or mechanical issues to maintain workflow. Maintained high levels of focus and accuracy in a fast-paced warehouse setting. Home Health Aide

Resume

Lees Care Givers, Columbus, OH - September 2018 June 2021 Delivered compassionate care and daily living assistance to patients in their homes. Assisted with bathing, dressing, grooming, mobility, and medication reminders. Maintained patient dignity and provided emotional support to clients and families. Followed care plans and collaborated with medical professionals for best outcomes. Customer Service Representative

iQor, Columbus, OH - January 2015 December 2017

Resolved customer concerns and inquiries with efficiency and empathy. Managed customer accounts, updated records, and handled billing issues. Promoted additional products and services tailored to customer needs. Contributed to team performance through consistent achievement of service metrics. Mortgage Refinance Specialist

American Elite Financial, Columbus, OH - January 2010 December 2012 Evaluated financial eligibility for mortgage and refinance options. Prepared and submitted loan applications, ensuring accuracy and compliance. Maintained strong relationships with clients throughout the lending process. Provided guidance on refinancing and loan products to meet individual needs. Senior Collections Representative

Discover Card, Columbus, OH - January 2007 December 2010 Contacted clients to resolve outstanding debts and negotiate payment arrangements. Processed electronic payments and updated account information. Explained claims and account statuses to customers professionally. Maintained accurate call records and ensured compliance with regulations.