Independent contractor
Resume:
Columbus, OH *****
*********@*****.***
Danyel Y. Coles
OBJECTIVE
My objective is to find a meaningful and gainful work relationship with a company that will prove beneficial to all parties involved. A company that allows the utilization of skills already obtained, while providing access and encouragement to gain additional skills that will last a lifetime. This company should support its employees and hire eligible employees from within for promotions, instead of seeking help through outside sources.
WORK EXPERIENCE
Teleperformance USA, REMOTE — TurboTax Product Expert March 2024-June 2024
● Delivered exceptional customer service by promptly addressing client inquiries and concerns.
● Utilized strong problem-solving skills to troubleshoot issues and provide effective solutions.
● Demonstrated flexibility by adapting quickly to changing project requirements or scope adjustments.
● Maintained up-to-date knowledge of industry regulations, standards, and best practices.
UPS, Urbancrest, OH— Mail Sorter
November 2023 - January 2024
● Managed the efficient sorting, weighing, and timely placement of packages on conveyor belts in a high-volume environment to consistently meet and exceed production targets.
● Leveraged Indeed Flex to secure this position with Staffmark for optimal job matching.
Remotasks, Remote — Prompt Engineer
February 2023 - November 2023
● Collaborated with cross-functional teams to enhance and optimize AI-generated text prompts tailored to company objectives and user requirements.
● Leveraged Slack for effective communication and teamwork with content, product, and data teams to elevate the standard of AI prompt production and drive improved outcomes.
EDUCATION
Strayer University iCampus, Global Region — Criminal Justice October 2021 - August 2023, Remote
REFERENCES AVAILABLE UPON REQUEST
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