MUNAZZA ARMUGHAN

Schaumburg IL · 609-***-****

adi1xw@r.postjobfree.com

Munazza Armughan LinkedIn

Salesforce Certified Administrator, holding 2-year relevant experience, extremely hardworking, highly organized, energetic, promising individual eagerly willing to work in a challenging environment. Ready to work as an individual or with team to learn new things and to imply own skills. Seeking for a position in Salesforce platform with your organization to utilize the utmost skills. An effective team player with strong interpersonal, analytical and relationship management skills. Action oriented, customer-focused with effective prioritization, goal setting and time management skills and have capability to make impact.

PROFESSIONAL SUMMARY

Seasoned I.T. professional with 2 years of professional experience as a Salesforce CRM Administrator.

Experience in designing custom objects, custom fields, custom page layouts, workflows, relationships, look-ups, dependent pick lists, custom tabs, record types, formula fields, cross object formula and email generation according to application requirements.

Strong Experience in implementation of Standard & Custom Objects, Custom Tabs, Workflow Rules & Approval Process, Process Builder, Assignment Rules.

Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Record Types, Activities & Tasks.

Experience in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Leads, Campaigns, Reports and Dashboards.

Expertise in Configuration Management, Administrative tasks, User Management, Profile & Permission Sets and Security Access & Reports & Dashboards creation.

Experienced working on projects with Salesforce Classic & Lightning.

Worked with Apex Data Loader tool & Data Import Wizard for Data migration.

Deduplication of Data using different tools.

Proficient in Microsoft Excel & Microsoft Word.

EDUCATION & CERTIFICATION

Sir Syed University Of Engineering & Technology Bachelor’s Degree in Engineering

Sir Syed College of Science High School graduate with Physics & Computer as a major subject.

Salesforce Certified Administrator

Salesforce Platform App Builder In progress

Scrum In progress

PROFESSIONAL EXPERIENCE

SALESFORCE ADMINISTRATOR JAN 2019 – OCT 2020

IAOS SOLUTIONS

RESPONSIBILITIES

Monitored the Setup changes and Setup Audit trail to keep check on Login history, Records Modification and field History Tracking

Worked on various SFDC standard objects like Accounts, Contacts, Cases, Opportunities, Product, Opportunity Line item, Leads, Campaign.

Created And maintained User Roles, Security and Profiles that was required Salesforce knowledge implementation.

Performed System Administration functions such as fields and Validation Rule configuration, Record types, Permission sets, picklists, Email templates, Folder management and Public Groups.

Maintain multiple user Profiles, Role Hierarchy and Sharing rules and other SFDC Out-of-the-box access features.

Customized page layouts, search layouts to organize fields.

Created and configure Formula fields, cross object formula validation rule for logical testing of fields as per business requirement

Customized list view, related lists and other components on record pages.

Worked on developing Workflow rule to automate actions like field updates, Email Alerts and Time-Dependent Workflow actions.

Migrated Data from external sources and performed insert, update, delete, upsert, export operations on millions of records.

Used Data loader and apps from AppExchange for managing backup.

Deduplicating the Data through multiple ways.

Maintained Organization-wide Sharing of records.

Worked on Process builder and Flow builder to automate process.

Created Approval process in organization.

Created Reports and Dashboards.

RF ENGINEER Feb 2017 – Aug 2018

Network Solutions America

RESPONSIBILITIES

LTE Radio Network Design based on the requirements.

Create simulation plot for RSRP, RSRQ, Data Rate, Modulation Scheme, SINR based, and throughput on customer requirement using Network Planning Tool.

Modify, Design, optimized and plan new sites in Atoll until they met the LTE KPI’s such as RSRP, RSRQ, SINR and throughputs etc.

Radio Network Design Document creation, Antenna and Radio selection to meet the Network requirements.

Plumbing’s creation.

SKILLS

Salesforce customization, CRM, Data Loader, Workflow & Approvals, Custom Objects, Tabs, Email Services, Reports, Dashboards, Profiles, Permission sets.

Outstanding PC skills (Excel, Word, PowerPoint)

Excellent verbal and communication skills

Good knowledge of Python.

Strong collaboration skills, ability to work with teams of people of varying skill level.

Action-oriented and focused

Excellent with dealing multiple priorities.

Self-motivated, flexible & team player

Strong organizational and multi-taking abilities.

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