Desktop Support Engineer

CURRICULAR VITAE

Suraj mishra

Address :- Kh-88/2 perm vihar,Khora colony, Ghaziabad (Uttar Pradesh)

Zipcode – 201005

Contact details :- 91+885*******, 817-***-****

E mail id : - *****.********@*****.***

Career objective

Seeking a better position as an IT executive in a well-established organization, where I can utilize my potentials, skills, and abilities and substantially contribute towards the development of the organization.

Work Experience

1. Former Working with Kailash Health Solutions Pvt. Ltd. Noida Sector- 62 as a Desktop Support Engineer from Nov 2013 to 31 Aug 2020.

2. Former Working with Vaishno Technology Pvt. Ltd. As a Desktop Support Engineer from June 2012 to 22 Oct 2013.

3. Former Working in Team lease (A part of Airtel Broadband Services) as a Technical Support Engineer from May 2010 to March 2012.

Job Description IT: -

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Basic Knowledge of Human Resource

Work in Payroll employee management.

Check Attendance calculation on basis of time schedule.

Submitted ESIC or EPFO Challan.

Technical qualification

Computer hardware & networking from Netxpert.

Window format and installation.

Knowledge of MS office.

Academic qualification:

B.A. arts graduate from Deen Dayal Upadhyaya Gorakhpur University, Gorakhpur (2009).

Intermediate Passed from U.P board (2006).

Senior secondary school passed from C.B.S.E board (2004).

Strengths:

Positive thinking.

Self-motivator.

Hobbies:

Playing cricket & listening music

Learning new ideas &culture

I am an internet user.

Personal details: -

Date of birth : 10 september 1989

Marital status : Married.

Father’s name : Mr. Upendra mishra

Mother’s name : Smt. Kusum mishra

Nationality : Indian.

Language : Hindi, English.

Declaration:

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Date:

Place: Noida (Suraj Mishra)

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