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Customer Service Representative

Location:
Tampa, FL
Salary:
40000
Posted:
April 28, 2020

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Resume:

MICHAEL D. GLASGO

Tampa, FL *****

adcz1l@r.postjobfree.com · 813-***-****

Professional with experience in a variety of customer service roles in financial services and healthcare. Consistently maintained high quality and performance standards. WORK EXPERIENCE

United Healthcare Nov 2017-Aug 2019

Appeals Coordinator

● Responsible for providing expertise support to teams in reviewing, researching, investigating, negotiating and resolving all types of appeals and grievances.

● Communicate with appropriate parties regarding appeals and grievance issues, implications and decisions.

● Analyze, research and understand how a claim was processed and why it was denied. Tri-Care Customer Service Representative Sept 2015-Nov 2017

● Telecommute position receiving incoming calls from providers and beneficiaries to ensure their healthcare needs are being met.

● Document calls, exceed quality, average handle and adherence policies.

● Complete e-learning courses and correspond through Jabber for support. Nielsen Research Sept 2014-Sept 2015

Research Interviewer

● Interviewed respondents on their television viewing preferences.

● Accurately note responses to questionnaire and ensure proper coding of survey script.

● Maintain high quality and performance standards. PriceWaterhouseCoopers March 2011-Dec 2011

Human Resources Shared Services Representative

● Responded to inquiries from PwC employees related to payroll, vacation, learning and development, performance and coaching and general HR issues.

● Created and completed quarterly performance goals.

● Managed web and voicemail based tickets from initiation to completion. ASPire Financial Services Sept 2009 –March 2011

Customer Service Representative

● Fielded calls and emails from participants and advisors related to retirement accounts.

● Assisted with special projects, such as reviewing and confirming account records.

● Established over 400 new accounts per month totaling around $1 million in assets and performed maintenance within these accounts.

TECHNOLOGY SKILLS

● Use of COSMOS, ETS, STARS, EDSS, ECAA, FACETS, ISET, ODM, IDRS, NGS and DDE.

● Effectively used and managed SM7, Lotus Notes and all Microsoft applications. EDUCATION

The Ohio State University Sept 1993-Dec 1997

● B.A. Political Science



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