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Program Manager, Projects, Products

Location:
Alameda, CA
Posted:
January 17, 2020

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Resume:

AMaria L. - Alameda, CA *****

EMAIL: adazjg@r.postjobfree.com

Program Manager - Projects, Products

Engagement Manager, Account Management

Manager, Professional Services Management

Open to FTE Full Time Employment, Contract (W2 Only) in Northern California only, no relocation

Key Industry Focus Areas:

Big 5, Consulting, Managed Services, Professional Services, Sales & Marketing

Global Banking, Health Care

High-Tech, OEM Hardware & Software, Service, Security, Wireless

Accountable for Delivery of highly visible Programs deploying Products & Projects using PM Best Practices

Simultaneously handled client expectations consistently, current status reporting, financials, risk, impact of change

Initiate, gather, define requirements, approach, product roadmap, create plan, milestones, phases, tasks, dependencies

Tools: MS Office, Project, PowerPoint, Excel, Internet Explorer, Word, Visio, PlanView, Outlook, Adobe, SharePoint

Kickoff & Engage global product development strategy, professional services, training & program deployment

Organize, manage process, workflows, gap analysis, financials, issues, risks, constraints, change management

Develop dashboard, diagrams, action plans, governance, compliance, organization chart with roles & responsibilities

Present overall value add proposal, statement of work, analysis, scope, milestone deliverables, integrated plans

Drive, lead, design new products, complex solutions & numerous enhancements partnered with OEM Sales, Research & Development, SME Architects, Engineering supporting Customer facing engagements and corporate initiatives; Present solutions, answered questions, encourage collaboration & gain buy-in achieving customer approval

Manage scope, $5 Million +/- budgets, resource planning & allocation, SOW Statement of Work implementation

Clarify all priorities for multiple account initiatives, set optimal use of shared resources

Maximize bottom line effectiveness constantly improving processes, products & services

Communicate, document progress reports distributed to teams, steering committees, executives, sponsors, stakeholders

Lead, delegate & motivate global teams - business & technical, escalate as appropriate to meet expected due dates

Manage 3rd party vendors - sourcing, selections reached, procurement, T&M staff augmented, service levels met

Primary customer facing point of contact for account escalations, vendor contract management, negotiations, purchasing approval, IHV, ISV & Alliance partners, PRM, SLA & support services, optimization

Achieved customer satisfaction, responsive, solved problems, conflicts, risks & issues, met account expectations on time & budget, finished successful delivery sign-off commitments

Commute locations circumference - Northern California:

Alameda, CA 94501

Brisbane, CA 94005

Concord, CA 94520

Point Richmond, CA 94801

San Francisco, CA 94105

San Ramon, CA 94583

Professional Management Skills & Exposure, Experienced Manager of Engagements in Scope Teams Delivered:

.Com Consulting

3rd Party OEM Vendor Products

Account Relationship Management * Client Facing * Customer Account Executive

Accounting & Finance Systems Software Interfaces

Adaptability

AGILE RAD CMMI LEAN Six Sigma LSS PMI PMBOK SCRUM Waterfall SDLC

Analysis Analyst

Analytical

API Interfaces UI GUI

Application Design Develop Deliver

Application Development

Application Migration

Architecture

ARP ADP AP Payroll

ASP.net

Asset Management Systems

Audio Visual AV Polycom Cisco

Automated Tooling

AWS Amazon

Back Office Systems Automation

Backbone

Bank Rules Regulations Policies

Banking Accounts Deposit Debit Credit Cards - MasterCard Visa

BCP Business Continuity Plan Policy

BI Business Intelligence

BigData

Billing, Invoices, GL, Payables, Receivables

BMC CM Marimba ITSM Remedy ServiceNow

BOM Bill of Materials

Budget Management

Build Install Software Hardware OS Built

Business Analytics

Business Case

Business Forecast

Business Innovation Results Delivered

Business Objectives Purpose Goals

Business Process Management BPM, Business Process Manager, Process Engineering

Business Requirements & Detailed Analysis

Business Solutions

Business Systems

Business Value

BYOD

C Level COO / CIO / Director / Partner / CEO / VP / SVP / Management

Calendar Client Appointments, Meetings, Status, Events, Presentations, Training

Capacity Planning, Performance Optimization

Cell Phones

Central Repository * Collaboration Work Space * SharePoint * Livelink * Wiki

Certifications - Various / Bachelor’s Degree / Relevant experience

Change Management / Change Control / CAB Change Advisory board

Cisco Products - Routers Switches VoIP AV TelePresence Unified Contact Center Enterprise UCCX

Citrix Products - Various

Client Server

Clinical Systems

Co-Location Hosting AIP ASP ISP MSP Azure Cloud Services

Communications & Time Management

Company reorganization, expansion, relocation

Competitor Research

Compliance GLBA Sarbanes-Oxley SOX GDPR COBIT COSO PCI DSS HIPAA FDA ERES ADA SSAE 16

Conference Calls Meeting Agendas, Make Decisions, Log Outcome Minutes Issues Action Items

Configuration Management

Conflict Management

Consensus Building & Collaboration

Constraints - Scope Schedule Cost

Consultant * Consulting Projects

Consulting Services

Content Management

Contingency Plan

Contract Management & Negotiation

Conversions, Turnover

Corporate Real Estate CRE Facilities Moves Relocation

Cost Benefit Analysis, Forecasts, Funding, Proposals, TCO, Estimates, Benefit Realization, ROI, Reduce Cost

COTS Commercial off the shelf Products & Tools

Critical Path Method CPM

CRM & ERP Implementation - Oracle, SAP, Salesforce, PeopleSoft

Customer Complaint Resolution

Customer Experience * Customer Success Manager

Customer Loyalty Surveys & Feedback

Customer Management

Customer retention

Customer Service Operations, Call Center, Contact Center

Customizations

Dashboards Diagrams Workflow Process Flow Templates Stop Light Progress Reports

Data Analytics

Data Center Services - Migration Consolidation Expansion

Data Cleanup

Data Governance

Data Loss Prevention

Data Management

Data Migration

Data Protection Privacy

Data Quality * Big Data

Database Design, Database Development

Database Upgrade

DCS Datacenter Services

Dell HP IBM SUN Oracle

Demo Vendor Products

Digital Products

Disaster Recovery

Distributed Systems

Document Management

Driven, Ambitious, Determined

DSEM Deployment Services Environment Management

EBS Oracle E-Business

E-Business E-Commerce B2B B2Bi B2C B2E Business to Business Integration Consumer Employee Enterprise

EIM Enterprise Information Management

E-mail upgrades

EMEA Europe Middle East Asia

End User License Agreement EULA

Engagement Manager - Customer Facing

Enterprise Applications

Enterprise Information Technology EIT

Enterprise Risk

Enterprise Services

Enterprise Software

Enterprise Systems

EPIC Prelude Cadence Resolute ADT Admit Discharge Transfer

EPM Enterprise Program Management

EPMO GPMO

Escalation

Establish & Execute Priorities

EU Privacy Shield

EVM Earned Value

Facebook Twitter

Facilitator

Facilities

Field Operations

Financial Analysis

Financial Applications

Financial Services

Global Marketing

Global Program Manager

Global Security * CISO Audit * GSO

GRC Governance Risk & Compliance

HA High Availability

Hardware Installations

Health Care Informatics

Health Care Urgent Care Patient Services Medical Hospital Clinics

Healthcare Revenue Cycle & Healthcare Information Management HIM

Help Desk * Service Desk

High Level Reporting & Customer Communications

Hiring Manager

HIX HIE Health Information Exchange

Hospital Information Systems Managed Care

HRIS HRMS

Hybrid PM

IaaS ITaaS XaaS PaaS EaaS

IBM AIX P-series Tivoli Netcool AS/400 eServer iSeries

Imaging & Scanning

Implementation Manager

Information Security Risk Management ISRM

Information Services

Infra Infrastructure & IT Operations

Instant Messaging

Integrated delivery, processes, go-live

Interdependencies Intra-dependencies

Internet of Things IoT

Internet, Intranet, Extranet

Inventory Control

IS Information Systems

Issues Management

ISV IHV Independent Software / Hardware Vendor * PRM * VAR Value Added Reseller OEM Partner Alliances

IT Program Management

ITGC

ITIL ITSM

ITPC IT Planning & Controls

Jira

Kiosk

KM Knowledge Management

KPI RACI Performance Metrics Matrix Mgmt

Lab Testing - Compatibility & Interoperability

LAMP Linux Apache MySQL PHP/Perl/Python

LAN WAN MAN SER NER VLAN

Laptop Workstation Desktop PCs Storage Network Telecom Tablet Server Image Patch Upgrades Moves

Leadership

Legacy Systems

License Metering

LinkedIn

LiquidPlanner

LOB Line of business

Localization

Logistics & distribution

Mainframe IBM

Managed Security Service Provider MSSP - Symantec Verizon

Managed Services PM

Management Consulting

Marketing Collateral - Solutions Briefs - Campaigns - FAQs - QSG

Marketing Program Manager

Master Agreements Contracts

Master Data Management MDM

Medical Provider Network, Medical Records EMR, Medical Center

Meditech

Meetings, Agendas, Attendance, Thorough Notes, Presentations

Mergers & Acquisitions M&A Re-Structuring Transformation Transition

Microsoft Project Server

Middleware WebMethods WebSphere MQ Series

Mobile Pay * Android Pay * Apple Pay * iOS * Mobile Banking

Mobile Payments

Mobilize Cross-Organizational Teams

Money Transfer Platform Upgrade - Swift Bank Transaction Processing

MPLS ATM Ethernet Frame Relay

MS .NET MOF MSF

MS Excel

MS Lync

MS Office O365

MS Outlook

MS PowerPoint

MS Project

MS SharePoint

MS Visio

MS Word

Multimedia Interactive

Multiple Initiatives Phases Client Engagements Sites Tracks Work Streams Products Projects Vendors

Multi-tier Applications N-tier architecture Multilayered

Negotiation

Network Management

Network Security, Firewall, DMZ, IDS, Modem, HP VMS Server Upgrades

Niku Clarity CA PPM

NTDS AD Active Directory

O&M Operations & Maintenance

OEM Original Equipment Manufacturer Manufacturing

On Demand Hosting Services * Cloud Computing * SaaS

Online Banking & Digital Payments

OO OOA OOD UML Process Modeling Automation * Use cases

Open Source Systems

Operational Effectiveness

Operations

Oracle O/RDBMS

Order Management

Organizational Development

Outsourcing

Packaged Technologies

Packaging & Selection Process

Partner Solutions Engagements

People Management * Department Manager - Hire Fire Onboarding & Off boarding

Performance Measurements KGI KPI Metrics RACI Matrix Management

Peripherals

Phase Gate Stage Gates

Pilot - Run Live Simulation

Pivot Tables

PL/SQL Stored Procedures

Planisware End-to-End PPM

Planview PPM HP PPMC & Adobe tools

PMO Governance PPM

Podio

Policies, Procedures & Standards

Portfolio Management

Post Implementation, Knowledge Transfer, Quality audit, Lessons learned, Project closure

PPM Software

Practice Management

Presentations & Event Planning

Primavera EPPM Oracle

Principal PM

Prioritization

Problem resolution, Handle ambiguity, Chaos, Finger Pointing, Issues Management

Process Improvements BPM BPR Process Gaps

Process Integration, Simplified Process Mapping

Procurement Evaluation Rate Select Pricing Negotiate Purchase Lease Buy Rent Order Fulfillment

Product * GTM Go to Market Route to Market Marcom New Product Launch

Product Enhancements, Features & Functionality Integration, Adoption & Use

Product Lifecycle PRD MRD PLM PDLM NPI PLC PDM PDLC

Product Operations

Product Replacement

Product Requirements, Design, Development, Use

Product Vision, Backlog, Roadmap, Release Plan, Sprint, Daily Scrum

Production Go-Live Cutover

Productivity Software

Professional Services

Program Analyst

Program Coordinator

Program Governance

Program Manager

Program or Project Charter

Program Risk

Program Streams

Project Collaboration

Project Controls

Project Coordinator * Program Coordination * Facilitation * Liaison

Project Engineer - Process

Project Leader * Project Manager

Project Management Process & Life Cycle Methodology

Project Planning Methodology Critical Path Process Tools

Project Work Plans * Timelines * Schedules * Process

Proof of Concept

Protocols

Prototype Design Concept, Development, Beta

Provisioning

PSM Product Service Manager

QM Quality Management QMO * QC Quality Control

Quality Assurance QA / Testing / Release Management

Quality of Service QOS TQM

R&D Research & Development

Rationalization

Real-Time Customer Support, Troubleshooting, Break Fix, Root Cause Analysis Reports & Remediation

Regional Service Operations

Regulatory Compliance * Compliant

Relationships Management

Release Manager * Release Planning

Remote Site Management

Research Products, Trends & Emerging Technology

Resource Manager * Resourcing, planning, allocation, utilization - Onsite, Offshore, Remote

Retail Banking

Retail POS Systems - Clover

Revenue Cycle Solutions

Revenue Profit & Loss P&L Book of Business

RFP RFQ RFI Request for proposal, quote, information

Risk Assessment / Risk Control - Identify internal & external, Mitigate, Response

Risk Management * Risk analysis & mitigation

RMA Defect Return Maintenance Authorization

Roadmaps, Illistrated Runbooks, Topology

Rollouts - Local Regional Nationwide Domestic International Worldwide

SaaS Software as a Service IaaS PaaS XaaS Cloud Services

Safety Programs

Sales & Marketing Support

Sales Operations

SAN NAS Storage HBA RAID EMC Hitachi StorEdge

SAP Business One, SAP R/3 mySAP NetWeaver SAP S/4 Hana

SAS

Scope Management & Resource Management

SDLC Waterfall PMBOK Agile Six Sigma Lean Kaizen ITIL

Security Cybersecurity IDM IAM RBAC Authentication Authorization

Security Intrusion Risk Response & Procedures by Severity, Training

Security Operations Center SOC

Senior Project Manager

Server Deployment

Service Continuity

Service Delivery Manager

Service Level Agreements SLA OLA SLM Service Level Management

Service Oriented Architecture SOA

Service Provider Account Manager

Set for Success Steps Criteria

SHTML HTML XHTML XML CSS WML

Site Surveys

SME Subject Matter Expert

SMS IM MMS MOM IVR

SNA

SNMP RMON

SOA SOAP ActiveX

Social Networking & Media

Software Development

Software Distribution Deployment

Software Upgrade

Solaris UNIX iPlanet Sun Fire Enterprise Server E10K E4500 Ultra Netra

SONET OC-X

SOW Statement of Work, Time & Materials, Fixed cost, Legal Review, Contract, Proposals, Estimates, Fees

Special Projects

SPOC Single Point of Contact

SQL Server

SSAE16 SSAE18

SSO Single sign-on * IDM Identity IAM Access Management

Staff Augmentation, Resume screened, Recruiter Candidate Interview Coach on-boarding, off-boarding

Staff Management Hire Fire

Stakeholder Management Sponsors, Executive

Status Reports - Read Write Present Daily Monthly Quarterly Annual Reports

Strategic Alignment

Strategic Partnership

Strategy & Operations

Structured Framework & Process Control

Supervision Supervisor

Supply Chain & Demand Planning

Sustainability

Symantec NetBackup / Archive / Restore

Systems Analysis Development Integration Migration

Tableau analytics

TCP/IP UDP ICMP

Telecommunications Data Voice Video Wireless Network

Test Lead, Test planning, Scripts, Regression UAT User Acceptance Testing

Traceability * Transparency

Training * E-Learning & Development * LMS Learning Management

Trusted Advisor & Representative

Unified Communications

User Experience UX Use Cases

User Identity Lifecycle ILM Governance RSA Remote Secure ID access

Vendor Management

Vendor Sourcing, Selection RFI, RFP, RFQ

Web Hosting, Web Services, Web Development

WebLogic

Work Orders WOs

Work Streams

Workshops



Contact this candidate