Cloud-Customer Engineer

Oussama Djellab

SUMMARY

Cloud Customer Engineer and Full-Stack Developer specialize in spearheading the architectural design and deployment of CI/CD pipelines and Infrastructure as Code (IaC). Developed scalable frameworks that treat every device and server as a programmable resource, enabling rapid organizational velocity without compromising security integrity. Lead the implementation of transparent, secure systems that bridge the gap between complex engineering and business success from inception to final delivery. TECHNICAL SKILLS:

• Technical Skills Linux Administration, Security, Troubleshooting, TCP/IP, DNS, VPN, firewalls, load balancers

• Cloud & Automation AWS, DevOps, Cost Optimization, Google Cloud, Azure, CI/CD, GitLab

• Databases SQL, PostgreSQL, DynamoDB

• Operating Systems Windows, MacOS, Linux

• Web Development Java Script, GitHub, Redux, node.js, Express.js CERTIFICATES

• Google IT supports Professional Certificate

• Lenovo PC Service Technician

• AWS Cloud Practitioner

• Linux Essential Network Academy

• CompTIA A+

• CCNA - In Progress

• ORACLE Cloud Infrastructure Foundations Associate (1Z0-1085-24)

• Aviatrix Multicloud Network Associate

EDUCATION

Western governor University- B.S., Cloud and Network Engineering NCUS Student

WORK EXPERIENCE

(BMW) Akkodis – Cloud Costumer Engineer Columbus, OH July 2025 – March 2026

• Monitor cloud resources and system performance using tools like CloudWatch, Azure Monitor, or Prometheus Response to alerts and troubleshoot issues.

• Collaborate with cross-functional teams to implement Infrastructure as Code (IaC) using tools like Terraform and AWS CloudFormation.

• Assist in setting up CI/CD pipelines using tools such as GitHub Actions, Jenkins, or Azure DevOps to streamline application delivery.

• Design, architect, and present tailored cloud solutions that address customer needs and demonstrate clear business value.

• Maintain documentation for cloud configurations, deployment procedures, and operational workflows to ensure repeatability and compliance.

• Lead and execute proof-of-concept (POC) projects to validate technical solutions and provide hands-on experience for customers

Worldwide Tech services – IT Support Technician

March 2025 – August 2025 Columbus, OH

• Provided technical support for hardware, software, and network issues

• Installed, configured, and maintained Windows and Linux servers

• Set up and managed Active Directory, user accounts, and group policies

• Performed server backups, updates, and basic troubleshooting to ensure uptime

• Configured and maintained network devices such as routers, switches, and firewalls

• Installed and supported various software applications and operating systems

• Ensured data security and supported routine IT tasks in a fast-paced environment Correlation One – Cloud Specialist

January 2024 – June 2024 Remote

• Comprehensive 22-week Cloud Support in collaboration with Amazon Career Choice, honing expertise in AWS cloud infrastructure troubleshooting, maintenance, and optimization to support seamless data center operations.

• Critical thinking to adeptly resolve case-based business challenges using SQL and Python, directly aligning with responsibilities for monitoring server systems and addressing OS-related issues on servers.

• Knowledge of Linux operating systems and file systems, preparing hands-on installation, configuration, and testing of server hardware and software within a state-of-the-art data center environment.

• Skills pertinent to contributing to project teams on data center deployments and developing contingency plans, as well as a readiness to lead troubleshooting efforts for complex server hardware components and network infrastructure.

Full Stack Developer (Contract/Freelance)

July 2022 – December 2023

• End-to-End Web Development: Build and manage both front-end user interfaces and back-end logic, ensuring seamless integration and high-performance user experiences.

• Infrastructure & Cloud Management: Deploy and scale applications using cloud environments

(OCI/AWS), leveraging a strong background in networking and Linux administration to maintain uptime.

• System Automation: Create and implement Python and Bash scripts to automate server tasks, data management, and deployment pipelines.

Codecademy – Full Stack Engineer Apprenticeship

May 2021 – June 2022 Remote

• Applied software development principles, including version control, testing, and agile development.

• Build responsive and accessible front-end interfaces using HTML, CSS, and React, and integrate them with robust back-end systems.

• Create and maintain relational databases using PostgreSQL, ensuring efficient data storage, retrieval, and security.

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