Detail-Oriented Leader with great Customer Service skills
Resume:
Kennedy North
Detail oriented, passionate, and hard working.
Columbus, OH 43214
*************@*****.***
Professional Summary
A natural leader with top tier customer service skills and excellent written and verbal communication. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Custodial Worker Lead
The Ohio State University-Columbus, OH
December 2023 to July 2025
As the Custodial Worker Lead for the third shift team, I provide leadership and direction for housekeeping services to various Student Life assigned areas. I communicate work assignments as needed, as assigned by our Housekeeping Manager. I respond to emergencies and check work performed by my team for completion. I perform light maintenance as needed. Our team is often assigned to different work areas as our workload requirements vary (such as summer semester and break periods.) I safely operate company vehicles to travel and transport staff between multiple facilities based upon business needs. I assist with training and development of custodial staff, help lead projects including inventory, storage rooms, carpet/ floor work, wall washing and deep cleaning. I request supplies and equipment, am responsible for conflict resolution and help to promote safety and security principles. I am CMI certified and have completed and passed the CMI Basic Module training during my probationary period. Package Handler
FedEx Ground-Columbus, OH
September 2023 to December 2023
At FedEx Ground, package Handlers are responsible for the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand. this includes lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner. Customer Experience Associate
Transformative CX Management Group LLC-Columbus, OH November 2022 to September 2023
As a part of the TCX team, I was partnered with other clients/companies. I first started out at TCX as a seasonal employee working with Snappy Gifts. At Snappy Gifts, I handled all outbound emails from recipients regarding their gifts via Kustomer, Amazon Work Space and Jira Software. Often recipients had many questions or concerns and as a part of the outbound team I helped to put them at ease and resolve their issues quickly. I made sure to greet all recipients in a timely manner, have first contact resolution, as well as reached out to vendors and shipping partners. I then was selected to move on to a new project with a different partner. I provided customer support for a new partner, Property Management Company- Streetlane Homes. At Streetlane I handled all inquiries on Sales Force and Ring Central. We communicated via email and phone, with the residents in a quick and professional manner. I worked to resolve any and all issues in a quick and efficient manner. I worked to resolve various issues and questions with payments, maintenance, utilities etc. I made sure to provide top tier customer service while working as a team. Both of these opportunities were remote.
Customer Service Representative
Independence Blue Cross Health Insurance-Columbus, OH August 2022 to November 2022
As a customer service representative at IBC, I make sure to keep current with the knowledge and skills required to provide information, service and assistance in response to all inquiries that members have. I am available, as assigned, to accept calls in a professional and courteous manner while also determining the nature of the call to ensure first contact resolution. While working at IBC I have acquired knowledge in HIPAA, claims, health, dental and vision benefits, quoting medical procedures, codes and medical policy. I ensure to meet quality performance standards and work within established time frames. I advise my supervisor when any of the above accountabilities cannot be performed because of matters beyond the control of the representatives, such as system, procedural, or administrative error. I have the ability to deescalate challenging member inquiries and concerns. I perform other duties as assigned. This position was work from
Home so I am very comfortable with the work from home setting. Administrative Assistant for Property Management
Parker Realty Associates-Columbus, OH
May 2022 to October 2022
As a part time administrative assistant at Parker Realty, I handle calls about vacant homes, and calls from current tenants. I do a lot of office work including filing, making copies, entering data into excel and google office. I often work from home as well as at the office. I work this position on weekends- as needed. Kennel Technician
Canine Companions for Independence-New Albany, OH
July 2021 to June 2022
As a kennel technician at Canine Companions, I helped to ensure all staff took the best care of the future service dogs. I helped to make sure the dogs always had a clean kennel while also administered medications when needed. Feeding the dogs and making sure they always had access to water as well as making sure they had their exercise for the day. I also groomed and bathed the dogs as needed. Keeping in communication with other kennel technicians as well as other staff helped to provide the best care for the dogs.
Kennel Technician
Top Dog Training and Resort-Lancaster, OH
August 2020 to July 2021
As the PM kennel tech I delt with all kinds of dogs that range from happy, to anxious and even aggressive. I made sure that all dogs had food and water. I dispensed medications as needed, gave baths and nail trims as needed. I would do all of the cleaning and picking up after all of the dogs. I made sure the dogs got plenty of potty breaks, as well as play time.
Package Handler
FedEx Ground-Grove City, OH
September 2018 to June 2019
At FedEx Ground, package Handlers are responsible for the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand. This includes lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner. Custodial Worker
Carriage Place Movie Theater-Columbus, OH
April 2018 to August 2018
As a temporary custodial worker for the Carriage Place movie theater, my duties included, sweeping, mopping, vacuuming, and dusting. I also worked to maintaining a clean environment in over 10 movie theaters, two large concession stands and 2 large restrooms. Shift Supervisor
Charley's Philly Steaks-Columbus, OH
September 2016 to March 2018
As a shift supervisor at Charley's Philly Steaks I worked in a very fast paced environment making sure customers got the best experience. I often ran morning, afternoon and night shifts. I opened and closed the store, took care of AM and PM prep, cash register, grill (everything is made when ordered), toppings station and fries. Basic cleaning duties, ordered produce and truck items when needed. Bank runs and managed the safe and deposits. We were also a corporate run training store so I am very good at training new hires as well.
I started out as a crew member for Charley's and grew into a manager which is a great accomplishment for me. But I would have to say that my greatest accomplishment at Charley's was being handpicked to go to another location with a few other managers and try to "flip" a store around. Education
High school diploma
Townsend Community School-Castalia, OH
2016
Upper secondary education
Skills
Change management Salesforce Custodial experience Office cleaning Animal Care Safe work practices Management consulting Guest services Warehouse management system Project management methodology Math Porter experience Proofreading Web accessibility AWS Glass cleaning Machining Accounts payable Cash Handling Project management software Crisis management Order management system Greeting customers Mac OS Customer acquisition Microsoft Outlook Calendar Appointment scheduling Dishwashing Mentoring Section 8 Equipment repair Crew management Office management Industrial cleaning CMMS Transportation management systems Working with people with developmental disabilities Complaint handling QuickBooks Editing Cash management Front desk GIS Heavy Lifting Microsoft Word Continuous improvement Conflict management Sanitation Casual dining experience Computer Skills Order picking Shipping & receiving Process mapping Lead generation Microsoft Powerpoint Productivity software Cleaning POS Project implementation Process improvement Sweeping Carpet cleaning Floor waxing FDA regulations Training Succession planning Janitorial experience RF scanner Transcription Writing skills 10 key typing Transportation planning Employee retention Software troubleshooting Basic math Coaching (employee development activity) Workday Store management Management Experience Creativity Mopping Microsoft Excel Disinfecting surfaces Workplace health and safety regulatory compliance Workforce management Relationship management SharePoint Building interior maintenance Restoration Working with people with disabilities Customer retention Inclusivity Trash removal Administrative experience Cost control EHS Preventative maintenance Employee evaluation Operations management Adobe Acrobat Retail management Inventory management Spray guns (painting, coating and spraying tool) Yardi Direct support Inventory control Production management Interpersonal skills Inventory data entry Quality control Project management Customer relationship management Quality assurance Employment & labor law Problem solving Ability to motivate Project planning Merchandising E-commerce Residential cleaning GPS Supervisor experience Mirror cleaning General Labor Fair Housing regulations Google Docs Word processing Performance Reporting Floor cleaning Written communication DocuSign Building exterior maintenance Oven cleaning Operating systems Multi-line phone systems Household surface disinfection Calendar management Vacuuming Commercial cleaning Clean workspace maintenance Customer complaint resolution Analysis skills Marketing Time management Research Order entry Multitasking Public relations Accountability Executive administrative support Product management Purchasing Dependability Logistics Community engagement Flexibility Van driving Kennel Experience Animal welfare Payroll Order fulfillment Environmental services Floor buffing Microsoft Outlook Van driver Employee relations Materials handling Gardening Care documentation Customer service Self-direction Typing Adaptability Sanitation procedures Bathroom cleaning Document management Outdoor work Refrigerator cleaning Teamwork Clerical experience Databases HIPAA Team development Active listening Mobile devices Customer communication Packaging Attention to detail Jira Project coordination Microsoft Office Safety protocol implementation Integrity Background checks Transportation management Senior leadership Records management Bookkeeping Grammar Experience Facilities management Help desk Food Preparation Working with individuals with developmental disabilities Dog handling Languages
• English
Certifications and Licenses
Driver's License
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