Results-Driven E Commerce Analytics Professional

SUSMITHA VARADHARAJ

Business Analyst Data Analyst eCommerce

Columbus, OH • +1-380-***-**** • **************@*****.*** Results-driven Reporting & Data Analyst with 8+ years of experience designing and delivering interactive dashboards, scalable data models, and business intelligence solutions. Strong expertise in Power BI, Tableau, SQL, and data visualization best practices, with hands-on experience transforming complex datasets into actionable insights. Proven ability to work independently, collaborate with stakeholders, and ensure data accuracy, performance optimization, and reporting reliability. Familiar with Dynamics 365/Dataverse concepts, Agile delivery, and end-to-end reporting lifecycle. TECHNICAL SKILLS

Data Visualiza+on & BI Tools: Power BI, Tableau, Excel Programming & Querying: SQL, Python, R

Data & Analy+cs: Data Modeling, KPI Analysis, Data ValidaUon, Root Cause Analysis Pla<orms & Concepts: MicrosoV Power PlaWorm, Dynamics 365 (Dataverse – foundaUonal), Data Warehousing, ETL Concepts Other Tools: Google AnalyUcs, Advanced Excel

Methodologies: Agile/Scrum, UAT, ReporUng Governance & Best PracUces BUSINESS EXPERIENCE

eCommerce Business Analyst The Kroger Co., United States Dec 2025 – Present

• Designed and developed interac+ve dashboards in Power BI and Tableau, enabling real-Ume tracking of eCommerce KPIs and business performance

• Built and opUmized data models and datasets to improve report performance and scalability

• Translated business requirements into technical repor+ng solu+ons, including data transformaUons and visual storytelling

• Analyzed KPIs (conversion rate, AOV, cart abandonment) using SQL and Excel, delivering acUonable insights to stakeholders

• Ensured data accuracy, consistency, and reliability across dashboards through validaUon and tesUng

• Collaborated with product managers and stakeholders to define repor+ng requirements and visualiza+on strategies

• Conducted UAT and troubleshoo+ng to resolve data discrepancies and performance issues

• Contributed to process improvements and repor+ng standardiza+on, enhancing efficiency and usability. Business Analyst Intern Merchant Serv, West Viriginia, United States Jun 2025 – Nov 2025

• Supported development of business reports and dashboards for performance tracking and decision-making

• Assisted in data analysis, validation, and reporting automation using Excel and visualization tools

• Gathered and documented requirements, translating them into reporting and dashboard specifications

• Ensured data integrity and consistency across multiple reporting outputs

• Collaborated with stakeholders to improve report usability and visualization clarity

• Identified inefficiencies and contributed to streamlining reporting workflows ITAM Content Analyst ServiceNow SoYware Development Private Limited, Hyderabad, India Mar 2022 – Feb 2024

• Developed analytical reports and dashboards to support Software Asset Management decision-making

• Performed data analysis and validation to ensure accuracy across large and complex datasets

• Conducted root cause analysis on data inconsistencies and implemented corrective solutions

• Created structured reporting documentation and improved data governance practices

• Collaborated cross-functionally to deliver data-driven insights and reporting solutions

• Mentored team members on reporting processes and data quality standards Associate ITAM Data Analyst ServiceNow SoYware Development Private Limited, Hyderabad, India Jul 2020 – Feb 2022

• Managed and analyzed large datasets related to software lifecycle and licensing

• Built reports and performed data audits to ensure completeness and accuracy

• Supported data modeling and structuring for improved reporting efficiency

• Resolved data issues and improved reporting workflows through systematic troubleshooting

• Worked with cross-functional teams to deliver high-quality reporting outputs Content Data Analyst ServiceNow SoYware Development Private Limited, Hyderabad, India June 2020 – July 2020

• Conducted data analysis and reporting on market and product datasets

• Ensured high levels of data quality, consistency, and accuracy

• Generated insights to support business and reporting decisions

• Streamlined data processes to improve report generation efficiency Program Coordinator ServiceNow SoYware Development Private Limited, Hyderabad, India Mar 2020 –May 2020

• Generated daily, weekly, and monthly reports for leadership using Excel and PowerPoint.

• Coordinated with ITAM teams to track project progress.

• Monitored and analyzed performance data to provide ac+onable insights

• Improved reporUng workflows and ensured +mely delivery of reports

• Supported lifecycle audits ensuring data quality and compliance. Project Coordinator Codemantra Private Limited, Chennai, India Jan 2019 – Feb 2020

• Managed project reporting, timelines, and stakeholder communication

• Produced status reports and performance insights for project tracking

• Ensured data-driven monitoring of project milestones and deliverables

• Tracked project expenses and ensured budget compliance. Technical Data Analyst Datumlyze Private Limited, Chennai, India May 2018 – Dec 2018

• Analyzed large datasets related to software lifecycle and vendor products

• Generated reports and insights to support business decision-making

• Improved data workflows and reporting processes for efficiency

• Ensured accuracy and consistency of lifecycle data.

• Supported implementation of new data strategies. CERTIFICATIONS

• ITIL (InformaUon Technology Infrastructure Library) V4 FoundaUon CerUficate in IT Service Management May 2021

• QUAD cerUficaUon by Pearson May 2019

• CITE Cypress Authoring cerUficaUon by Pearson May 2019

• Alfresco CerUficaUon by Pearson May 2019

• CerUficaUon for C, C++ by NIIT Apr 2016

• BEC CerUficaUon by Cambridge university Sep 2015

• Google Club CerUficaUon for Android ApplicaUon Development Dec 2017

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