Senior Account Manager Enterprise IT & Cloud Solutions

CRAIG TOVELL

Dublin, OH • 614-***-**** • ***********@*****.*** • https://www.linkedin.com/in/craig-tovell/ Account Manager

Accomplished business development leader with 15+ years managing national and global enterprise accounts across Telecom, Cloud, IT, and AI. Extensive experience engaging C-suite decision-makers, negotiating complex multi-year agreements, and coordinating cross-functional engineering, service delivery, and partner ecosystems. Proven ability to grow strategic accounts, expand service portfolios, and lead collaborative teams in on-site, hybrid, and remote environments selling to ALL verticals. WORK EXPERIENCE

Business Development Manager (Contractor) — AllUnited.AI (Remote) 04/2024 – Present

• Leading North American GTM launch of Asisteme.AI, building strategic account maps across sectors and expanding long-term customer adoption.

• Designed a 5-tier pricing model supporting multi-year contracts, SLAs, KPIs, and partner licensing.

• Directed national campaigns increasing adoption of AI-driven automation for call centers and enterprise service operations.

Senior Account Executive — Rackspace (San Antonio, TX --Remote) 04/2022 – 04/2024

• Managed 30 major global enterprise accounts, directing engineering and success teams to grow cloud infrastructure services.

• Ranked 2nd of 50 peers; highest global pipeline creation across five continents.

• Earned top partner status across AWS, Azure, GCP, VMware; recognized for Superior Financial Performance supporting a $250M pipeline.

Business Development Manager (Contractor) — Vision CTS 09/2021 – 01/2022

• Designed telecom/IT lifecycle solutions for enterprise, government, and education clients, aligning scope, pricing, and compliance.

Channel Integration Manager — Windstream Enterprise (Columbus, OH Remote) 04/2018 – 02/2021

• Delivered 200%+ KPI performance for 33 months; revitalized territories and expanded strategic partnerships. Secured long-term agreements and introduced advanced cloud solutions. Three-time Regional Blitz Award winner for sales excellence.

CRAIG TOVELL (Page 2 of 2)

Dublin, OH • 614-***-**** • ***********@*****.*** • https://www.linkedin.com/in/craig-tovell/ RELEVANT EXPERIENCE

President / Founder — TotalTelco, Inc. (Upper Arlington, OH)

• Built full-service telecom operations across 42 carrier partners; negotiated multi-year agreements and lifecycle services. Increased client retention by 35% and scaled America’s largest e-school account 4x. Led procurement, billing, partner coordination, and customer success. Vice President — National Cable (Remote Columbus, OH and Dallas, TX)

• Managed nationwide broadband delivery across 88 headends and MTU/MDU networks.

• Engineered fault-tolerant infrastructure and negotiated pricing/SLA frameworks with investor stakeholders.

Senior Sales Executive — Microman, Inc. (Dublin, OH)

• Founding member; scaled organization to 75+ employees and $10M revenue.

• Led enterprise network design for Novell and Microsoft platforms. EDUCATION:

Bachelor of Arts, Communications & Journalism — Otterbein College PERSONAL:

10-time National Sailing Champion; Coach for OSU & Ohio Wesleyan. Writer. Columnist. Holds 4 Patents. Woodworker.

EXECUTIVE CALL TO ACTION:

If you are seeking a senior account leader who can immediately expand strategic accounts, align technical teams, and drive measurable revenue growth across cloud and digital transformation initiatives, I welcome the opportunity to connect.

Contact this candidate