TERESA ALDRIDGE

Overview: Executive Support Leadership Communication Personal Assistant Event Planning

Dynamic professional with a track record of delivering the highest-level organizational support for Fortune 500 companies. Ultimate team player with the ability to build relationships, provide superior administrative support and effectively manage back-office operations. Thrive in challenging and fast-paced environments while remaining customer and results focused. Superior planning and organization skills with a proven capacity to partner on multi-disciplinary teams towards a unified goal.

Core Competencies: Communication Business Processes Strategic Planning

Multi-Tasking Operational Support Process Improvement

Event Operations Travel Arrangement Policies & Procedures

Relationship Building Networking Planning Skills

Professional Experience

Unified Office Inc. 2022 – 2023

Executive Assistant to CEO & Founder

Deliver a wide range of EA support for the CEO and Founder of a a leading provider of SDN-based hybrid cloud managed Voice-over-IP (VoIP) and Unified Communications services to small and medium-sized businesses (QSRs and SMBs).

Execute a broad range of administrative tasks including scheduling meetings, setting up conference calls, travel arrangements, greeting/receiving visitors, expense reports, budget management and executive correspondence

Continually meet the needs of the CEO including developing recommendations that contributed to a well-run office, engaged workplace and a high-impact team

Effectively manage extremely active calendars to ensure business needs are met; initiate prompt and professional interaction with internal and external contacts through all channels of communication (in person, phone calls, correspondence, and email

Develop and maintain positive working relationships, and deliver the highest level of integrity and discretion in handling information and dealing with stakeholders inside and outside the company

Oversee all scheduling and coordination for meetings, and assist senior staff in preparing agendas, materials and taking minutes for staff and company meetings

Coordinate and Execute HIPAA Training as the HIPAA Compliance Officer including creating binders and ensuring federal compliance

Other responsibilities include managing supplies/inventory, shipping/receiving packages and other special projects

Anthem Blue Cross Blue Shield NH 2001 - 2018

Sr. Executive Assistant to the President & General Manager

Sr. Executive Assistant to the Senior Vice President Marketing & Product 2008 - 2001

Provided administrative and planning support to the Executive team including the President & GM for a premier insurance company.

Executed multiple requests and projects simultaneously while prioritizing based on the President’s/GM’’s needs; actively manage multiple touch points across all departments and offices with a primary focus on a 500-person Corporate office

Maintained a thorough understanding of the company’s organizational mission, business priorities and strategic plans responsible for handling complex and confidential situations, human resources with diplomacy and discretion

Interacted with all levels of management and outside members/physicians to ensure lines of communication remain open, objectives are clearly communicated and deadlines are met; serve as point of contact for internal and external customers

Acted as office gatekeeper by receiving and screening all telephone calls, emails, create and route confidential correspondence

Arranged detailed travel arrangements and on call 24 hours daily for SVP’s, President & GMs travel needs

Coordinate extensive planning of company meetings/seminars/conferences for onsite Corporate Events and virtual events located across the U.S.

Managed, prepared and tracked budgets; provide financial support including expense reports, human resources and inventory management

Supported projects by assisting SVP and President/GM with tracking project status, reporting, resources and deadlines

Provided administrative support to internal leadership of 22 members and 11 outside Board commitments

Other responsibilities include managing recognition programs and direct supervision of administrative staff at multiple facilities

NH Notary Public

Dartmouth Hitchcock Medical Center 1996 - 2001

Dartmouth Medical School 1998 - 1999

Executive Administrative Assistant to Regional Development Staff Vice President 1999 – 2001

Executive Administrative Assistant to Student & Minority Affairs Staff Vice President 1998 – 1999

Administrative Assistant to Sleep Disorder Clinic Director 1996 – 1998

Provided operational and administrative support for NH’s only academic medical center, headquartered on a 225-acre campus.

Evaluated and streamlined business processes to create efficiencies, operational synergies and ensured compliance with policy

Developed, implemented and maintained strong procedures and controls for files, records and patient accounts

Performed various special studies as requested, to include financial, statistical and billing analyses

Other duties included maintaining executive's calendars, travel schedules, budget management, processing invoices, accounts payable, expense reports, reviewing documents and other project management

Performed advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices while maintaining professionalism at all times

Acted as relief proctor for Step 1 and 2 USMLE Exam (Medical Licensing Exam) ensuring the examination is administered in strict compliance with USMLE rules and regulations

Scheduled outpatient appointments and acquired medical and laboratory information from the referral sources

Maintained office machinery and office supplies

Education

Southern New Hampshire University (SNHU), Manchester, NH 2013 – 2018

Associates degree in Arts/General Studies

Other Credentials

Technical

MS Office Word, PowerPoint, Outlook, Telepresence, Video Conferencing, Live Meeting, WebEx, Mailchimp

Volunteer Experience 2015 - 2018

Families in Transition Event Committee, Manchester, NH

2 Hartshorn Way

Manchester NH 03109

603-***-**** ad25ae@r.postjobfree.com

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