Merchandiser and Customer Service Specialist

Roderick Gordon

Merchandiser, customer service representative

Columbus, OH 43229

*************@*****.***

+1-614-***-****

Professional Summary

To obtain a position in customer service where I can use my communication, and problem-solving skills.

Authorized to work in the US for any employer

Work Experience

Merchandiser

Coke Consolidated-Columbus, OH

May 2023 to Present

Warehouse logistics builder

Fraud Claims Specialist

JPMorgan Chase & Co-Westerville, OH

May 2022 to November 2022

Filed claims for customers unsure of purchases.

Claims Assistant

Sedgewick-New Albany, OH

November 2019 to January 2020

Set up and entered new claims into the claims management system.

● Answered and initiated telephone calls

● Set up medical appointments

● Input and reviewed notes/diaries in the claims management system as instructed.

● Processed payments.

● Processed mail; handles filing, faxing and photocopying. Customer Service Rep

Alliance Data Call Center-Westerville, OH

January 2017 to September 2018

Received and responded to customer inquiries such as transactions, and billing information about their credit card,

● Helped with tech support with customer logins, and account information,

● Performed authorizations and account look ups for store associates and partners. Education

Business (High school diploma)

Beechcroft High School-Columbus, OH

August 1998 to June 2002

Skills

• Time management

• Unloading

• CRM software

• Microsoft Outlook

• Route driving

• Supervising experience

• Cold Calling

• Planograms

• Inside Sales

• Load securement

• Carpet cleaning

• Driving

• Relationship management

• Banking

• Truck driving

• Merchandising

• Organizational skills

• Customer communication

• Technical Proficiency

• Vehicle inspections

• Grocery store

• Beverage sales

• Marketing

• Carpentry

• GIS

• Van driving

• Retail sales

• Shipping & receiving

• Mobile devices

• Computer operation

• Home & community care

• Microsoft Powerpoint

• Customer complaint resolution

• Delivery detail verification

• Customer support

• Microsoft Word

• Sales management

• Order Entry

• Windows

• Human resources

• Delivery driving

• Box truck

• Microsoft Excel

• Cashiering

• Basic math

• Data analysis skills

• Computer literacy

• Load & unload

• Heavy lifting

• Account management

• Quality assurance

• Mechanical knowledge

• Clear verbal communication

• Writing skills

• Salesforce

• Materials handling

• Climbing

• Customer service

• Forklift

• GPS

• Assembly

• Pricing

• Moving

• Negotiation

• Snow plowing

• Computer skills

• Vehicle optimization (delivery efficiency)

• Delivery driver experience

• Math

• Background checks

• Typing

• Outside Sales

• Communication skills

• Drug and alcohol testing regulations

• Attention to detail

• Sales

• Continuous improvement

• B2B Sales

• Electric pallet jack

• Safe work practices

Certifications and Licenses

Driver's License

Food Handler Certification

Non-CDL Class C

Pallet Jack Certification

Forklift Certification

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