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Recruiting /Branch Manager

Providence, Rhode Island, United States
May 08, 2017

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Wendy L. Singleton

** ****** ****., ********** ** 02864


Professional Summary

Motivated and Enthusiastic HR Professional, with a passion for learning new things and giving back to the community! Approximately 7 years of Human Resources/Office Management experience, starting as an Assistant/Talent Acquisition Mgr. for a Retail Store and then becoming an Office Manager for 3 yrs., working for a Fire/Water Restoration Co. In 2015, I was hired as a Full Life-Cycle Recruiter & Account Mgr. for Randstad Staffing, specializing in the Manufacturing & Logistics Industry. I moved up quickly into a Sr. Administrative Recruiter & Staffing Consultant position, in the field of Office & Administration, while working for Express Employment, and was with the company until I was laid off in July of 2016. I am currently working for Centerline Driver's, a True Blue Inc., responsible for managing their RI office, as Recruiting/Branch Manager, and specializing in the field of Transportation. Recently appointed as a RI State Notary Public, with a Commission Expiration Date of 04-07-2021 and am also an avid volunteer for organizations such as; Day One, Rape Crisis & Domestic Violence Support Center, Good Samaritan, Crisis Text Line, and Good Will/The State of RI Unemployment Agency

Skills Section

Proven track record for successfully managing own Office/Branch

Recruiting & Sourcing top candidates

Excellent Time management skills

Perceptive Interviewing Techniques

Strong Evaluation of Skill sets

Ability to create effective, professional job descriptions & ads

Prioritizing Effectively; Knowing when to delegate tasks, and/or reassess/reassign responsibilities, in order to ensure deadlines are being met

Filling job orders with a strong sense of urgency

Knowledge of Employment laws and regulations

Expert Coach and Mentor

Excellent Computer Skills ~ Proficient in: Microsoft Office; Calendar Mgmt.; Google Chrome; Outlook; Salesforce; SharePoint; QuickBooks; Concur, PeopleSoft: Workforce Mgmt., Absence Mgmt., Travel & Expense Mgmt. & Talent Mgmt., ATS Tracking Systems, Social Media: Facebook, LinkedIn & Twitter; Internet Job Boards: Monster, Career Builder, Employ RI, Zip Recruiter & Craigslist; Internet Research & Writing Methods

Expert knowledge of the Staffing/Recruitment & Selection Process and experienced Subject Matter Expert for the Manufacturing & Logistics, Office and Administration, and Transportation industries.

Work Experience - Human Resources Field

Recruiting/Branch Manager (Transportation)

Centerline Driver's, LLC

Providence, RI 02903

Sept. 2016 – Present

After starting with Centerline at the beginning of 2016's 4th quarter, I was able to finish the year, by not only beating the numbers for the previous year, but by also exceeding my year end goal by 16%.

Brought the office fill rate percentage up to 85%, a 20% increase from the 65% that it originally was when I started with the company

Named one of the company's top Recruiting Managers in March, after my RI office made it onto the top 10 list as being one of the highest growing, most profitable branch's at the end of 1st quarter, 2017.

Other responsibilities include: Managing the RI Location, acting as Recruiting Manager, handling all sourcing, screening, scheduling, interviewing, assessing, hiring, managing and coaching for all lease employees in my office, while ensuring that the highest standards of customer service are being met.

Building and maintaining relationships with both the customers and lease employees, responsible for ensuring that all drivers who are being presented for hire have not only met all of Centerline Driver's Pre-Hire requirements, but DOT Requirements, as well

Creating weekly reports

Active Member of Centerline Driver's Safety Committee Team, acting as Board Member and official Company Rep for the East Coast Division.

Sr. Administrative Recruiter and Staffing Consultant (Office & Administration)

Express Employment Professionals

Warwick, RI 02888

Oct. 2015 – July 2016

Placed 1st Permanent Hire associate for Warwick office in over a year, 2 months after being hired, earning almost $8,000 for the company and receiving a promotion, becoming Sr. Recruiter.

In charge of all Office and Administration accounts, which included Legal, Medical, HR, Accounting, Management, and Sales positions, as well as O&A. Responsible for all Supervisory/Upper Management positions on the Light Industrial side, as well.

Oversaw all employees and clients who fell into the broad spectrum of the O&A industry, acting as trusted Consultant, Confidant, Coach, and Supervisor.

Hired and Onboarded all new employees.

Developed, Facilitated, Organized, Advertised and Hosted job recruitment fairs.

Organized new employee orientation schedules.

Tracked key dates and deadlines and maintained specific personnel lists.

Sourced, Screened, Scheduled, and Interviewed top talent.

Led the creation of recruiting plans for all open Administrative positions.

Made salary adjustments, and negotiated and managed contract renewals and promotions.

Networked with industry contacts, association members and employees

In charge of bi-weekly Quality Control calls and emails to all active clients, to ask for feedback on employees performance, attendance, and demeanor, ask for any new or upcoming job orders remind them of upcoming assignment end dates, and to ask for extensions when needed.

Implemented new tasks for the Recruiters and adding them to their daily list of responsibilities, as well, eventually being asked to update the overall job description for all recruiters.

Created and completed personnel action forms for all new & re-hires, terminations, and title changes

Tracked candidates and pushed for feedback if disqualified, as well as time-to-fill statistics and other variables.

Helped to oversee the day-to-day processing of payroll and collected, reviewed, approved, and/or researched any discrepancies of timesheets every week for over 150 employees, as well aspay in accordance with FLSA

Addressed all employee harassment allegations, work complaints and other concerns.

Inputted, labeled, reviewed, signed off on, and filed all employee and client folders and/or profiles.

Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.

Took continuing education classes, seminars, and trainings, as well as joined professional Recruiting/HR websites, to remain current in this ever changing industry, often sharing, or updating my team on any new or changing rules and regulations.

Full Life-Cycle Recruiter (Manufacturing & Logistics)

Randstad Staffing Agency

Milford, MA 01757

01/2015 – 10/2015

Handled 150+ client companies and helped bring in and fill orders for 21 new accounts in less than 1 year.

Subject matter expert in the Manufacturing & Logistics Industry

Oversaw sales forecasting, goal setting and performance reporting for all accounts.

Responsible for making 60+ sales calls, conducting 7 interviews, filling 3 job orders and scheduling 4+ visits per week with prospective new clients, as well as participating in an extensive 26 week training program.

Monitored market activity and quoted pricing to maintain healthy profit margins.

Negotiated prices, terms of sale and service agreements.

Set up new accounts, established customer credit, and verified payment methods for all new clients.

Recorded all information in Company intranet (PeopleSoft Workforce Mgmt.: Absence Mgmt., Resource Mgmt., Travel & Expense Mgmt., and Talent Mgmt., as well as some Time & Labor & Activity Based Mgmt.).

Conducted exit interviews and verified that employment termination paperwork was completed.


Completed and passed (90%) an extensive OSHA training course to ensure that all health and safety guidelines were being followed in all facilities and on all job sites.

Office Manager (Emergency Services)

Pro Tech Emergency Restoration

Windber, PA 15963

02/2007 – 08/2011

Recruited, Hired, and Managed 9-12 Office & Call Center employees, after receiving promotion to Office Manager from Administrative Assistant, in less than 1 year

Prepared and distributed payroll for staff of 50+ direct reports.

Documented business requirements, functional specifications and training procedures.

Reviewed customer feedback and resolved all issues, grievances, and complaints.

Sourced qualified vendors and negotiated contracts.

Adhered to all confidentiality requirements at all times.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Trained staff on operating procedures and company services.

Provided accurate, specific and timely performance feedback for CSR’s.

Identified individual development needs with appropriate trainings.

Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips.

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.

Managed all internal, external and crisis communications.

Liaised with vendors to order and maintain inventory of office supplies.

Managed hundreds of accounts receivable accounts working directly with the Financial Management Office.

Composed and drafted all outgoing correspondence and reports for managers.

Coordinated and conducted all first-round interviews for potential new hires.

RI State Notary Public

State of RI and Providence Plantations

Commission Expiration Date: 04-07-2021

April 2017 - Current

Volunteer Work & Experience:

Victim Advocate: Day One: Rape Crisis & Domestic Violence Support Center

Crisis Hotline Counselor: Crisis Text Line

Mock Interviewer & Job Placement Specialist: Goodwill Non-Profit & DLT (Dept. of Labor & Training)

Suicide Awareness & Prevention Worker: Good Samaritans


Bryant & Stratton College

Albany, NY (Online)

11/2014 – Present

Will Graduate with a BBA in Approx. 11/2017

Human Resources Management (3.8 GPA)

Lincoln Technical Institute

Lincoln, RI

01/2004 – 10/2004

Certified Medical Assistant & Administrator (4.0 GPA)

***References furnished upon request***

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