Continuous Improvement Operations Management

SUNNI GARNER

CONTACT

Canal Winchester, Ohio ****0

Mobile: 614-***-****

***********@*****.***

EDUCATION

September 2011

Associate Of Business

Administration: Business

Administration And Management

Park University, Kansas City, MO

CERTIFICATIONS

Microsoft office

PROFESSIONAL SUMMARY

Dynamic Lead Specialist at the Department of Defense with a proven track record in operations management and team performance improvement. Enhanced productivity through strategic planning and cost-saving measures, while fostering strong vendor relations. Recognized for exceptional communication skills and a commitment to continuous improvement, driving organizational growth and customer satisfaction. SKILLS

Ethics and integrity

Operations management

Employee relations

Recruitment and selection

Workforce planning

Corporate social responsibility

Team collaboration

Customer relations

Analytical thinking

Troubleshooting techniques

Continuous improvement

Root-cause analysis

Vendor relations

Documentation management

Proficient in software

Knowledge sharing

Supply management

Team performance improvement

Business reporting

Teamwork and collaboration

Problem-solving

Time management

Attention to detail

Multitasking Abilities

Reliability

Excellent communication

Organizational skills

Adaptability and flexibility

Self motivation

Customer relationship

management

Conflict resolution

Professionalism

Time management abilities

Inventory management

Data analysis

Workflow optimization

Financial analysis

WORK HISTORY

May 2021 - Current

Assistant Manager, Big Sandy Superstores, Reynoldsburg, OH Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Improved customer satisfaction by addressing and resolving complaints promptly.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Managed inventory levels to minimize stockouts while reducing overhead costs.

Generated repeat business through exceptional customer service. Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Collaborated with the management team to develop strategic plans for business growth and improvement.

Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Facilitated clear communication between employees and upper management through regular meetings and updates.

Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Improved customer satisfaction by resolving complaints and inquiries promptly.

Assisted in budget preparation, ensuring alignment with financial goals. Engaged with customers to gather feedback, using insights to improve service and product offerings.

Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Conducted performance evaluations and provided constructive feedback to employees.

Oversaw daily operations to maintain store cleanliness and organization. Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

August 2018 - December 2020

Assistant Manager, Family Dollar, Reynoldsburg, OH Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Set aggressive targets for employees to drive company success and strengthen motivation.

Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Increased sales through effective merchandising strategies and targeted promotions.

Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store. Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Negotiated with suppliers to secure better pricing, reducing operational costs.

Developed marketing strategies to attract new customers, increasing foot traffic.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Improved customer satisfaction by addressing and resolving complaints promptly.

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Managed inventory levels to minimize stockouts while reducing overhead costs.

Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Oversaw daily operations to maintain store cleanliness and organization. Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

August 2007 - May 2014

Accounting Assistant, Department of Defense, Whitehall Ohio Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.

Expedited invoice processing with effective communication between internal departments and external vendors.

Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved. Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.

Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.

Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances. Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.

Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.

Managed accounts payable and receivable, ensuring timely processing of invoices and payments.

Improved financial decision-making by providing detailed expense reports and analysis.

Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.

Contributed to cash flow management, monitoring incoming and outgoing transactions.

Enhanced accuracy of budget forecasts by analyzing past expenditures and predicting future costs.

Streamlined invoice processing, reducing payment turnaround time with efficient data entry.

Ensured compliance with regulatory standards by keeping up-to-date with changes in financial law and guidelines.

Enhanced accuracy of financial reports by meticulously reviewing and reconciling accounts.

Streamlined accounts receivable processes, improving cash flow with timely billing and collection efforts.

Reduced late payments by implementing more effective accounts payable system.

Improved team productivity by organizing and maintaining digital and physical financial records.

Enhanced vendor relations by promptly resolving invoice discrepancies. Facilitated smoother audits by preparing necessary documentation and supporting materials.

Handled day-to-day accounting processes to drive financial accuracy. Generated invoices upon receipt of billing information and tracked collection progress.

Input financial data and produced reports using Software. Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready. Matched purchase orders with invoices and recorded necessary information.

Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Maintained account accuracy by reviewing and reconciling checks monthly.

Strengthened financial operations by conducting bank reconciliations and financial reporting.

Tracked financial progress by creating quarterly and yearly balance sheets. Entered figures using 10-key calculator to compute data quickly. Implemented new accounting processes to decrease spending and work flow downtime.

Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

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