Customer Service Quality Control
Resume:
Brandon West
Production / Packaging Lead
Pickerington, OH 43147
*********@*****.***
Professional Summary
• Team Lead
• Quality Control
• Inventory
• Customer Service
• Communicable
• Training
• Analytical Resolution
• Project Management
• Business Management
• MS Office/ Excel
• Packaging Specialist
Authorized to work in the US for any employer
Work Experience
New Model Development-Packaging Specialist
Nifco America-Canal Winchester, OH
March 2024 to Present
• Operate and maintain packaging equipment, ensuring the production of high-quality products in adherence to OSHA, ISO, and GMP procedures
• Collaborating with departments such as marketing, production, and logistics to incorporate their needs into packaging design
• Designing, developing, and testing various packaging solutions
• Works with internal customers regarding scheduling and all aspects of packaging including documentation, verification, and testing of packaging
• Provide alternative expendable options to meet customer returnable condition
• Submit packaging documentation for approval through Q-Pulse and Oracle
• Creating and maintaining Part Information Forms for mass production and new development parts
• Created Kaizen improvements for continuous cost savings support and improvement
• Ensure effective communication with internal Departments
• Created requisitions for large purchase requests.
• Investigate quality complaints involving packaging
• Submitted monthly reimbursement activity for expandable packaging usage with OEM and Tiers
• Promote excellent cleanliness and organization (5S) Inventory Reconciliation & Accuracy
1-800-FLOWERS.COM, Inc.-Obetz, OH
November 2023 to November 2024
• Monitor system inventory screens to research and resolve inventory discrepancies. Cycle counting, bin audits, line side storage audits.
• Respond to business partner requests for assistance by physically checking on-hand inventory and compare to system.
• Research discrepant inventory and physically search for lost/misplaced inventory.
• Use RF device to perform inventory audits and cycle counts.
• Document corrective actions taken and communicate results with team supervisor.
• Communicate issues affecting inventory with direct team, supervisor, and business partners.
• Comply with and support the health, safety, and environmental programs, policies, and procedures.
• Identify opportunities for continuous improvement.
• Identify system and physical discrepancies with inventory and with team supervisor direction provide guidance on appropriate corrections to business partners.
• Provide support as needed with cycle counting audits, bin audits Inventory Control Specialist
T. Marzetti Company-Columbus, OH
October 2023 to January 2024
• Assist the Maintenance Technicians, Maintenance Planner and Maintenance Supervisor in the procurement of MRO parts.
• Fully comprehends the SAP system for MRP. Acts as the plant subject-matter expert for R&M MRP. Trains and promotes the use of the SAP system as required.
• Maintain and inventory of all parts for the MRO storeroom including cycle counting and the addition of new parts that require stocking.
• Works with the Storeroom clerk or other personnel as needed to maintain an accurate cycle count of all MRO parts per business guidelines.
• Maintains the library which includes parts manuals.
• Provides Maintenance Management with budgetary information on R&M spend to ensure department Metrics are met.
• Maintains SDS for Maintenance Department.
Inventory Control Specialist
Employers Overload-New Albany, OH
November 2022 to May 2023
• Updated daily Floor Card in order to track the progress of each producing line
• Conducted a daily report highlighting variances for our Shipping and Receiving Department
• Initiated policy changes regarding inventory and GMP standards in the company
• Worked directly with management to keep them abreast of components needed for finished goods
• Reviewed completed production to update final count of components for future scheduling Production Operator -Injection
Niagra Bottling, LLC-Gahanna, OH
August 2022 to October 2022
• Responsible for daily activities of the production line while adhering to Niagara’s standard of safety and quality guidelines
• Accurately complete quality and production hourly reports to ensure defects and dryer levels are consistently monitored, also end of day shift cleaning reports
• Abide by Niagara’s Good Manufacturing Practices (GMP), Food and Safety Standard Operating Procedures while also acting in accordance to the highest degree of company regulations
• Maintain Appropriate levels of raw material for each injection machine as required to ensure minimal production downtime
• Troubleshoot minor and major alerts then perform relief duties on any injection (mold) machine based on current malfunction
• Bi-Hourly inspections of molds produced (preforms & caps) to ensure quality (no moisture/non melts/ holes or deforms are visible) for the blower and filling personnel Document Control Specialist & Team Lead
Natural Immunogenics Corp-Sarasota, FL
February 2018 to July 2021
• Audited All production activities within the product-filling department and warehouse
• Assisted department Manager in all batch record audits and accuracy of paperwork
• Identified and reported all workflow suggestions for improvements of safety
• In coordination with Warehouse department, continued to monitor inventory levels to ensure proper flow of daily operations
• Controlled and maintained inventory using the SAP Management Program
• Developed live spreadsheet tracking in conjunction with SAP to monitor production before Quality’s release
• Contributed to the development and/or revisions of Standard Operating Procedures in coordination with the department Manager and Compliance personnel
• Reported discrepancies to Quality Assurance during warehouse inspections of received production, packaging material and bottles
• Followed all GMP company standards when in the production area Hydraulic Valve Test Operator
Adecco Staffing Agency-Sarasota, FL
November 2017 to February 2018
• Visually checked valves for physical or production deformities
• Tested closed valves at minimal and maximum pressure for leaks or malfunctions
• Set each valve to the PSI request of the current order
• Completed process by tool marking the valves for final review
• Finalized 300 to 350 valves per work shift
Relocated family to Florida where I was a stay at home father while also remodeling our newly purchased house:
Owner/Manager
A1 Trash Removal-Atlanta, GA
July 2014 to July 2015
• Separated items for recycling purposes
• Worked with several contract companies with removing & disposing of furniture
• Delivered Large appliances to/for customers
• Assisted with delivering large items sold on social media/online
• Hauled trash items to Transfer Stations and Landfills Executive Assistant
Logistician, Columbus Technologies-Atlanta, GA
June 2006 to July 2014
Functioned as branch timekeeper, prepared travel orders, travel vouchers, and made necessary reservations for lodging
• Maintained the division phone list, floor organizational chart and each branch's individual organizational chart
• Supported the Associate Director of the Office of Program Development team in the Division of Cancer Prevention and Control
• Processed new move requests in regards to telecommunications, computer, door id's, building access, and smart card for personnel office
• Solicited agenda items and prepare final notebooks/folders for various meetings as requested
• Prioritized, analyzed, and completed assignments/projects in a timely fashion; resolved multi-layered and multi-functional complications
• Provided technical assistance to program managers and staff, including suggested methods for planning, designing and implementing activities and focused on improving organizational effectiveness.
• Assisted with the updating of property transfers, receipts and surplus actions of DCPC equipment
• Assisted with managing DCPC property (Conducts periodic inventories, and/or disposes of excess, old and worn items)
• Provided responsive service to employees and external customers that support customer and program requirements that are consistent with HHS/CDC/ATSDR vision and values
• Communicated assignment/study/project findings
Human Resources - Assistant, Executive Staffing Personnel Small Business Administration (SBA)-Atlanta, GA
September 2005 to April 2006
• Responsible for inspecting federal background forms
• Entered and updated resumes in tracking system for locating purposes
• Called applicants concerning application and employment packages
• Answered phones, questions and taking messages for specialists
• Set up interviews and assist applicants with paperwork
• Developed official personnel folders for each newly hired employees
• Chronologically and alphabetically filed personnel actions for applicant update Education
High school diploma in Computer Science
Clark Atlanta University - Atlanta, GA
August 1999 to May 2001
Skills
• Conflict management
• Time management
• Telecommunication
• Scanning
• Communication skills
• Driving
• Microsoft Office
• Customer service
• Recruiting
• Computer skills
• Document management
• Continuous improvement
• Warehouse management
• Order fulfillment
• SAP
• Construction
• Leadership
• Quality control
• Microsoft Word
• Retail sales
• Human resources
• Windows
• Document Management
• Mentoring
• Remodeling
• Sales
• Business Management
• Computer Science
• Manufacturing
• Management
• Warehouse management system
• Active Directory
• Troubleshooting
• Retail management
• Basic math
• Cabling
• Supervising experience
• Packaging
• Project management
• Warehouse experience
• Organizational skills
• Microsoft Windows
• Quality assurance
• Technical Support
• Interviewing
• Typing
Languages
• Español - Intermediate
Certifications and Licenses
Driver's License
VR452643
July 2023 to July 2030
Forklift Certification
January 2024 to January 2025
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