Human Resources Customer Service

Tyla Robinson

Columbus, OH *****

****************@*****.***

+1-380-***-****

Professional Summary

My objective is to obtain a position where my past skills and experiences can be utilized to contribute to the growth and success of the company. Highly skilled and enthusiastic professional with more than 3 years of experience in offices.

Sufficient human resources skills, patient services. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals. Work Experience

Aircraft Records Specialist

Ohio Department of Transportation Aviation Dept.-Columbus, OH August 2024 to Present

(temp service position)

Using Corridor app to look up and save airplane and helicopter parts and documents into their respected files.

Excel

Microsoft word

Microsoft outlook

ect...

Administrative Assistant

Neilley & Co.-CPA’s (Seasonal)

December 2023 to March 2024

• Handled sensitive information with discretion while maintaining confidentiality protocols.

• Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.

• Coordinated appointments and schedules.

• Entered data accurately into spreadsheets and databases for record-keeping purposes.

• Developed professional relationships with clients through consistent communication and collaboration.

• Processed invoices and expense reports according to company policies.

• Answered customer questions about available products and services.

• Entered information onto digital systems to maintain data quality and accuracy.

• Updated databases and spreadsheets regularly to track progress. Scheduling Coordinator

Guardian Care Services-Columbus, OH

August 2022 to August 2023

· Established and maintained effective communication with staff, set schedules efficient with E Web,

· Recruited, and trained external staff, providing direct supervision, ongoing staff development and continuing education to employees.

· Communicated with clients, ensuring that medical information was kept private.

· Audited the books, done 7 security checks

Experience Receptionist A Helping Hand

A Helping Hand-Home

December 2019 to May 2023

· Greeting guests

· Answering the telephone and providing information to callers

· Taking and relaying messages

· Answering questions

· Keeping office secure by following procedures and issuing visitor badges

· Complying with rules and regulations on keeping a safe and clean reception area

· Booked meetings and scheduled appointments

· Ordered office supplies

· Receiving and sorting mail and packages

· Managing digital and hard-copy filing systems

Home Health Aide

Visiting Nurses Home Care

November 2017 to December 2019

· Administered over the counter medication.

· Recorded patient's vital signs.

· Collected samples for testing.

· Prepared meals

· Assisted with driving patient to doctor visits.

· Performed light housekeeping duties.

· Assisted with exercises.

· Kept accurate records of home visits

Confirmer

The Basement guys

March 2016 to June 2017

· Collected, arranged, and input information into the database system.

· Served customers in a friendly, efficient manner.

· Used critical thinking to break down problems, evaluate solutions and make decisions.

· Resolved conflicts and negotiated mutually beneficial agreements between parties.

· Addressed customer concerns.

· Carried out daily duties accurately and efficiently Education

High School Diploma

Steubenville High School - Steubenville, OH

June 1992

High school diploma or GED

Skills

• Calendar management

• Microsoft Office

• Customer relationship management

• Filing

• Scheduling coordinating

• Medical office experience

• Data entry

• English

• Logistics

• Customer service (10+ years)

• Sales

• Interviewing (1 year)

• Microsoft Powerpoint (1 year)

• Office management

• Typing

• Administrative experience

• Recruiting

• Excellent telephone etiquette

• Experience with high-call volume experience.

• Windows (10+ years)

• Communication skills

• Microsoft Excel

• Google Suite

• Processing Specimens

• QuickBooks

• Organizational skills

• Skills & Abilities

• Efficient in Microsoft word and excel.

• Clerical experience

• Dental terminology

• Proofreading

• Office experience

• Microsoft Access

• HIPAA

• Search engines

• Microsoft Word

• Multi-line phone systems

• Time management

• Microsoft Outlook

• Computer skills (5 years)

• Front desk (7 years)

Certifications and Licenses

Driver's License

Certified Phlebotomy Technician

CPR Certification

LISW

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