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Customer Service Project Management

Fishers, Indiana, United States
October 10, 2016

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Frederick Lynn Hines, MPM

**** *** ***** **** ***** • Indianapolis, IN 46250 • 317-***-**** •


Nearly 14 years’ experience as professional manager

Three years’ experience in Project Management and Knowledge of PMBOK

Over 23 years of manufacturing experience

Ability to direct projects from concept to fully operational status

Goal-oriented individual with strong leadership capabilities

Organized, highly motivated, and detail-direct problem solver

Experience in managing P & L statements, inventories and yields

Ability to problem solve, prioritize work to be done, exceptional time management skills

GMP, GD&T, 5S’s, Gage R&R, Cpk and Ppk, Quality testing and Analysis.

Experience in CMM’s (Starett-HF750-optical comparator, Xcel 9•5•9-CMM, Zeiss (Prismo, Eclipse DCC, C400, and Contura G2-CMM), B&S (Microval, Gage 2000, Global Classic & Advantage, TESA Micro-Hite 3D-CMM), Numerex (1312-10-USoft & DMM 636-DRO-CMM), Mitutoyo (B231, Bright M707, BH-305, FN 1106-CMM) MarPoss, Mahr-Perthometer, Conturograph-Mitutoyo-Mod. CV-500, micrometers, calipers, vernier and height gages. Starrett’s-A/V 350 and Hexagon-Signum III and software used PC-DMIS, Data Page+, Calypso 4, Micromeasure III, Unitouch, Reflex, Tutor, CMM Manager-Lite & CAD, QC Calc and others.)

Experience in electronic testing equipment and software (MicroCap, SPICE software, SAP, Turbo C, Circuit Maker, MS Office, MS Visio, MS Access, MS Project, Primavera and PLC’s -Allen Bradley and RS Means Cost Estimating)

Member of Project Management Institute and STAR profiling techniques

Member of Phi Theta Kappa International Honor Society


CMM Technologies, Inc., San Clements, California 2016-2016

CMM Field Service Technician responsible for repairing, maintaining, packing and unpacking, calibration and certification of several different types of CMM-Manual and DCC CMMs including customer’s software programs associated with their CMMs. My area of coverage was Indiana, Illinois and Kentucky.

Medivative Technologies, Inc., Indianapolis, Indiana 2013-2016

Quality Control responsible for the CMM and manual inspections on medical devices and following the quality standards set forth by Medivative Technology Inc. Additional roles include line clearances, programming, Gage RR, GD&T, First Article, SU, IP, EP, PQ, OQ and etc.

Automotive Quality & Logistics, Inc. Indianapolis, Indiana 2011-2012

Quality Laboratory responsible for the high quality standards threw out the entire manufacturing process set by ZF Industries LLC located in Gainesville, Georgia. Our plant is responsible for the manufacturing of transmissions and axle assemblies for John Deere, Oshkosh, Volvo, Mercedes and other high end automotive manufacturers and off road construction vehicles.

Firestone Industrial Products, Noblesville, IN 1995-2009

Calendar Operator responsible for leading a team producing large rolls of fabric and gum stock. Have experience in other areas of production (material handler, forklift operator, mill operator, press operator, misc. prep. and bias cutter operator). Also lead production of Mill rescue drill video for training. Directed a manufacturing project for 3 years.

Primerica Financial Services, Indianapolis, IN 2002-2008

Senior Representative responsible for providing training and education to families on “How to become debt free and financial independent”

Donato’s Pizzeria, Noblesville, IN 1994-Present

Delivery Driver responsible for delivering food to customers in a timely manner and focus on customer service

Aesa Brown Boveri, (Pike Personnel Serv.) Indianapolis, IN 1995-1995

Electronic Technician responsible for the installation and testing of large PLC’s for automated paint systems for Ford Motor Company

Spectrum Products Inc, (Pike Personnel Serv.) Indianapolis, IN 1994-1995

Quality Assurance responsible for the installation and testing of electronic components for the Wolfe Sun tanning beds


Robert Half International, Skillport courses 2016 Enrolled for Six Sigma Green Belt Certification

Starrett Training Course, Laguna Hills, California 2015

Received certificate for training and programming on the Starrett

AV350+ CMM

Primerica Financial Services, Indianapolis, IN 2002-2008

License Life Insurance Agent for the state of Indiana and provided home loans for our clients

Ivy Tech State College, Indianapolis, IN 2001-2001

Earned a certification of CNC (Machinists)

ITT Technical Institute, Indianapolis, IN 1995-1997

Earned a Masters Degree in Modern Project Management

GPA of 3.6/4.0

ITT Technical Institute, Indianapolis, IN 1994-1995

Earned a BAS Electronic Engineering Technology

ITT Technical Institute, Norfolk, VA 1992-1994

Earned Associates degree in Electronic Engineering Technology

Thomas Nelson Community College, Suffolk, Virginia 1990-1994 Earned EMT-Shock Trauma certifications

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