Customer Service Associate
Resume:
Jhazmine Bybee
Customer Service Associate
Hilliard, OH 43026
**********@*****.***
Professional Summary
Attending college at the University Of Cleveland State online in the spring to further my education, knowledge, and communication skills and seeking a position in customer service where my extensive experience will be further developed and utilized. Willing to relocate to: Medina, OH - Columbus, OH - Cleveland, OH Authorized to work in the US for any employer
Work Experience
Customer Service Manager
The Panero group-Cleveland, OH
June 2015 to December 2025
Responsibilities
I am responsible to handle 15-20 other customer service Representatives staff in the customer service / telemarketing department,identify sources andpurchacse items, improve customer service department to reach goals and deadlines,give motivation to staff to achieve high level of productivity. Accomplishments
I have successfully enhanced customer service/ telemarketing systems perfornane Skills Used
Multitasking management
Communication & coordination
Relationship management
Leadership and organazational management
Customer Service Associate
Electronic Merchant Systems (EMS)-Independence, OH 2010 to 2012
Made outbound calls in support of customers' needs
Responsible for setting up business appointments for our representatives to meet with prospective clients.
Recommended new products and services to suit customers needs and wants Cashier and Stock
Foot Locker-University Heights, OH
2008 to 2011
Maintenance
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service on floor support and cashing them out.
Assisted in the development of new policies and procedures.
Assisted in the training of new sales associates.
Maintained a very good communication with each and every customer.
Generated repeat business through successful customer relations. Customer Service
Annuity LLC-Medina, OH
2006 to 2008
Associate
Answer inbound calls in support of customers' needs.
Responsible for detailing and explaining all billing issues.
Reviewed and issue credits where applicable.
Recommended new products and services to suit customers needs
Adhered to all company policies and procedures.
Team Lead
Greater Expectations-Independence, OH
2004 to 2006
Outbound calling too fulfill.
Managing groups of Customer Service Associates.
Made sure all clients were completely satisfied with program.
Accountable for maintain goals set by superior.
Assisted in Customer Service Department with any complaints or unanswered questions Education
Diploma
Medina County Career Center-Medina, OH
2001
Additional Information
COMPUTER SKILLS:
Microsoft Word, Excel, PowerPoint, Outlook Express.
Microsoft Windows XP and Professional
Keyboard
Data Entry
POS systems
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