Case Manager
Resume:
Objective:
To work in a safe, Team oriented
environment where my personable
skills are utilized and there is growth as
a person and Career.
CONTACT
PHONE:
EMAIL:
********@*****.***
KARMYN
CALLOWAY
EDUCATION
Westerville South High School
August 2010 – May 2014
High School Diploma
Certifications & Licenses
• CPR
• CDCA
WORK EXPERIENCE
Lighthouse Behavioral Health Solutions-Intake Coordinator 01/31/2023-Current
• Taking Calls, Answering General Questions
• Gathering Demographics & Completed Screenings (Mental Health & Substance)
• Verifying Insurance
• Excel Spreadsheet (Editing, Adding& Viewing)
• Front Desk Receptionist
• UDS Screening
• Uploading Documents
Dedicated Senior Medical Center- Care Coordinator
07/15/2019–October 2023
-Schedules patient and notifies them of appointment information, including, date, time, location, etc.
-Confirming orders has been sent and received
-Rescheduling any external or internal missed appointment
-Participates in Super Huddle
-Assist with Care Facilitator Checking in and outpatients
- Collecting Co Pays when Patient checks in
-Verifying New Patient Insurance
-Follows up on all Home Health and DME orders to ensure patient receives services ordered.
-E-Faxing Orders
Preceptor Trainer: Training new coordinator
-Help the orientee settle into his/her
new role
-Validating competency of practice
for the orientee
-Discussing performance issues with the
manager
-Establish ground rules that will
provide a framework to resolve
conflict should it arise.
-Evaluating and documenting
performance
United Health Care- Advocate
07/17–07/19
-Claims
-Complaints
-Complaints
-CPT Codes
-Network Providers
-Payments
-Claims
-Benefits Overview
-Scheduling appts
Fiserv- Bank Of America
12/14–07/17
-Customer Service: Phone Department for online bill pay
-Online transactions
-Electronic Payments
SKILLS
-Communication
-Problem Solving
-Trainee
-Fast Learner
-Patient Care
-Prior Authorizations
-CPR
-Scheduling Appointments
-Maintaing Medical Records
-Verifying CPT and Diagnosis Codes
-Insurance Verfication
-Medical Coding
-WPM 25-30
-Time Management
-Detailed Oriented
Contact this candidate