Executive Assistant

Laura E. Stein

Administrative Professional

Areas of Expertise:

Legal Research and Analysis

Corporate Financial Reporting

Project Management

Sales & Customer Service

Process Implementation

“Laura’s professionalism and superior customer service have made her an invaluable asset to our team.”

Luther Adams, Men’s Suit/Furnishings Manager, Nordstrom, Cincinnati, Ohio

PROFESSIONAL EXPERIENCE

SOROKA & ASSOCIATES, LLC, Columbus, Ohio

Client Intake Specialist / Receptionist (May, 2023 – September, 2025)

oServe as point of contact for potential clients throughout the intake process.

oManage large amounts of inbound and outbound calls in a timely manner.

oClear, concise, and accurate written and verbal communication.

oSurvey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner.

oResearch cases in different courts across Ohio; prepare packets to present to attorney so he/she could decide how he/she could assist client with case and obtain quote for Retainer Fee.

oSchedule qualified leads for initial consultations and request the appropriate documents from qualified leads.

oOnboard new clients by filling out necessary paperwork and putting together initial case files. Prepare Fee Agreements in Box and send to clients for electronic signature (DocuSign).

oAdd Clients into Smokeball and Box. Maintain electronic files throughout the case.

oGreet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information.

oOrganize paperwork and perform data entry in firm’s case management system (Smokeball, Lead Docket) to streamline new client onboarding and current client files.

oEnsure that all Hearing/Trial Notices are in firm calendar. Constantly review calendar to avoid any overlapping of hearing, trials, etc.

oPerform miscellaneous clerical tasks as needed.

RED ROOF INNS, INC. CORPORATE HEADQUARTERS, New Albany, Ohio

Corporate and Brand Legal Administrator (Executive Assistant) (August 2018- September 2022)

oHandled confidential information pertaining to company legal issues and operations.

oPrepared and sent Indemnification Letters to Franchisees.

oResponsible for handling Human Trafficking Class Action Lawsuit correspondence to Franchisees, Attorneys and Insurance companies.

oWorked with existing Franchisees to make sure that all Liability and Property insurance was compliant with Brand Standards of the Franchisee Agreement. Reviewed and approved Certificates of Insurance.

oBuilt relationships with new Franchisees and guided them through process to make sure that all insurance was compliant prior to hotel opening. Reviewed Certificates of Insurance and worked with franchisee and insurance agent until insurance was 100% compliant.

oCompiled weekly report regarding Franchisees with non-compliant insurance. Distributed report to Vice Presidents of Operations as well as Franchise Operations Directors. Collaborated with them to engage with franchisees and remind them of their responsibilities per the Franchise Agreement. Established process to turn off access to Reservation Center for those franchisees unwilling to cooperate.

oFiled Annual Reports for hundreds of corporate entities within 50 states and Guam.

oMaintained and opened Corporate Minute books as needed; attended Annual Meetings and prepared notes.

oResearched, updated and added Franchisee and Corporate Owned Inn information in SharePoint as necessary.

oProcessed and coded all departmental expenses for General Counsel and Director of Legal and Compliance as well as payment of vendor invoices for the Legal department.

oArranged and attended meetings through Microsoft Teams and on-site.

oManaged Security Contracts and prepared/sent closing letters for legal closing checklists during property sale process.

oAssisted General Counsel with appointments and scheduling meetings and travel. Received and screened documents and assisted with all litigation matters. Reviewed and gathered information/documentation and responded to subpoenas, search warrants, Attorney General Complaints, consumer complaints, etc.

oConducted initial review of contracts.

oMaintained Intellectual Property filing system.

oInvestigated and conducted fact-finding for long term guest evictions.

oAssisted in company Auditing process and updated Compliance Manual.

oHandled Garnishment Services of Process and Services of Process for lawsuits of Franchisees.

oMaintained contracts and vendors in Cobblestone. Trained incoming employees on how to use the system.

CRAWFORD HOYING, Columbus, Ohio

Leasing Consultant (2015-2018)

oLeased apartment homes and maintain a high level of occupancy in the community by determining the needs of prospects, building relationships, and utilizing proper sales techniques/marketing plans, and providing the highest level of customer service.

oInsured accurate record keeping, complete applications and leases. Monitor accounts receivable and delinquencies and generate miscellaneous resident communication as needed.

oAssisted by creating maintenance orders, handling resident issues, lease renewals, add/release resident forms, and other business-related documents in a timely manner, as well as assist Manager in preparation of daily/weekly reports.

oEarned 100 CLUB award for leasing 124 apartment homes and townhouses between January 1 and August 31, 2017.

SAKS FIFTH AVENUE, Columbus, Ohio

Sales Associate (2010-2015)

oTransferred to women’s clothing department October 2014. Realized 196% of sales goal in first month, thereby increasing seasonal goal by 57%.

oReceived Service Star Award for March 2011 after only 4 months of employment.

oRecognized for 89% sales retention rate.

oCertified Fit Specialist in Intimate Apparel pursuant to the high standards set by Saks Fifth Avenue and vendors. At one point, I was most senior bra fitter in all department stores in Columbus, OH.

STANLEY R. STEIN, ATTORNEY AT LAW, Columbus, Ohio

Part-time Legal Assistant (2007-2014)

oAnswer incoming calls, greeted clients and assist with new client intake; locate information to complete client files.

oMaintain the official office calendar for monthly follow up with clients and/or individuals involved in litigation including physicians, opposing counsel and hearing officers.

oRelieve the full-time Legal Assistant of over-flow of dictation and form preparation for the Bureau of Workers Compensation and the Industrial Commission.

oAssist the attorney at Hearings presenting the required documentation for allowed conditions and medical treatment.

ROBERT HALF LEGAL, Columbus, Ohio

Contractor (2010)

oDocument review related to insurance class action litigation to determine relevancy.

oPrepared paper and electronic files pertinent for attorney analysis.

oUtilized database information and cross-referenced customer electronic and paper documents.

SAFE AUTO INSURANCE COMPANY, Columbus, Ohio

Claims Adjuster (2009-2010)

oCreated files and gathered critical information related to individual claims including police reports, photographs and records. Reviewed appraisals for consistency with insured’s statement.

oAssessed insurance policies to determine claim coverage; ascertained the extent and nature of damages.

oInterviewed insured and claimant to obtain comprehensive knowledge of loss; recorded statements; consulted with parties directly involved in the accident including passengers, witnesses, physicians, and police.

oResolved liability and negotiated claim settlements with attorneys and insurance carriers.

NORDSTROM, Columbus, Ohio

Sales Associate (2007-2009)

oAchieved $400K in net sales in 2008 by providing stellar customer service with suggestive selling techniques and strong customer relationship building.

oBuilt a personal book of business with a return customer average of 80% for 2008.

oRealized 7% in returns during the first two weeks of 2008, exceeding target sales goals for seasonal full-time employees.

EDUCATION

Bachelor of Arts, Telecommunications, Minors: English and Jewish Studies, Indiana University, Bloomington, Indiana. Graduated May 1993.

Juris Doctor, Cleveland Marshall College of Law, Cleveland, OH Graduated December 1999.

OTHER PROFESSIONAL TRAINING

Notary for the State of Ohio, commission expires February 6, 2029

Completed 16 hours of Basic Mediation Training, Community Mediation Services of Central Ohio (April 2011)

Completed 40 hours of Domestic Mediation Training, Community Mediation Services of Central Ohio (May 2011)

1400 Hollybrier Dr., #122, Columbus, Ohio 43230

Mobile: 614-***-**** ***********@*****.***

Highly professional, goal-oriented, and energetic Executive Assistant with broad-based knowledge and experience within multiple industries including insurance, sales, law, technology and the hospitality industry. An articulate communicator possessing strong organizational and time management proficiency. A “Jane-of-all-trades that is able to juggle multiple responsibilities and utilize time effectively to meet deadlines. A quick learner with an unparalleled work ethic.

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