Customer Service Sales

Holly Denise Mercer

*** ****** ****** *******, ** 30307 - Cell: 229-***-**** - ******************@*****.***

Education

Valdosta State University

Valdosta, Georgia 2012

Associates of Arts: History, HOPE Scholarship Recipient

Professional Experience

Veeam Software Atlanta, Georgia March 2018 – Present

Commercial Renewals Specialist / Account Manager

Effectively manage renewal of all contracts in assigned territory to protect, protect Veeam’s current install base, grow maintenance revenue & extend support contracts for multiple years

Provide timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements

Accurately record all activities on customer/partner record in SalesForce

Promoted to Team Lead – SMB South East 3 months after hire date

Promoted to Strategic Commercial Team within 1 year of employment

MVP Award – NA Renewals – Q1 2019

Fastsigns Atlanta, Georgia July 2016 – March 2018

Inside Sales Consultant

Maintained client's projects from initial sale to completion of order

Responsible for all accounts receivable

Liaison between client, design team, production and installers

Exceeded sales quota every month

Winner of the Bronze Sales Award for Outstanding Sales Achievement 2017

Makan

Decatur, Georgia November2015- June 2016

Server, Bartender, Personal Assistant to Owner

Consistently provided friendly guest service and heartfelt hospitality

Maintained high standards of customer service during high-volume, fast-paced operations

POS – Aloha and Open Table

Genki Noodles and Sushi

Atlanta, Georgia January 2013 - December 2014

Server, Bartender, Assistant Manager

Promptly handled guest’s concerns and complaints, provided solutions

Responsible for all money handling and closing sales reports

Responsible for maintaining inventory and cost of goods

Mori Japanese Steakhouse and Sushi Bar Valdosta, Georgia January 2008 - December 2012

Server, Bartender, Assistant Manager Software Expertise:

Word, PowerPoint, Outlook, Cyrious, Corebridge, Salesforce

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