Customer Service & Administrative Research Analyst

*** **** ***.

Apt. *

Harrison, OH *****

513-***-****

************@*****.***

ANJANETTE PFIRRMAN

Objective

Seeking full-time/part-time employment as I further my education. Areas of interest and expertise include, but are not limited to: computer/internet research, customer service, tele-marketing, sales, administrative operations/secretarial duties, writing/editing and database management.

Administrative/

Research analyst Job Duties

Charged with writing technology projects and reports specific to state and local criminal justice and public safety agencies.

Scheduled and conducted interviews with government executives on a daily basis to obtain information on upcoming technology projects and plans.

Reviewed web pages to validate contact information as well as identify, qualify, and update database reports in regards to information technology projects and procurement processes.

Answered phones and took detailed messages, while maintaining a call list of over 50 contacts a day.

Prepared documents using the entire Microsoft Office Suite including MS Word, WordPerfect, Excel, and MS Outlook Calendar, with ability to type 60 CWPM.

Provided extensive training for researchers new to the team.

Worked with external data suppliers regarding data accuracy and integrity, while making sure that methods of data collection were effective and accurate.

Experience

Administrative Specialist, Talbert House (Jul. 2022 - July 2023) Cincinnati, OH 45205

Caregiver for Nephew (Sept. 2015 - Aug. 2020, while in school) Cincinnati, OH 45238

Elderly Caregiver for my Grandfather (Jan. 2014 – Aug. 2015) Cincinnati, OH 45238

Server, Applebee’s Restaurant (May 2013 – Jan. 2014) Cincinnati, OH 45238

Server/Hostess, Frisch’s Restaurant (Jan. 2013 – May 2013) Cincinnati, OH 45238

Caretaker, Senior Home Care (Nov. 2009 – Sept. 2012) Crawfordville, FL 32326

Research Analyst II, CJIS GROUP, Inc. (Dec. 2007- Oct. 2009) Crawfordville, FL 32327

Camp Counselor/Administrator, Camp Catch A Dream (May – Aug. 2004 – 2006; Summer Only) Sopchoppy, FL 32358

Jewelry Sales Associate, East Coast Connection (Jun. 2001 – Apr. 2009; Seasonal) Panacea, FL 32346

Education

WESTERN hills school of beauty and hair design – (c/o 2019)

Wakulla High School c/o 2003 – Wakulla educational center 2005 (high school diploma)

Skills & Abilities

Great verbal communication, telecommunication and reporting skills. Administrative writing and editing skills. Ability to analyze information in order to manage and implement project reports with professionalism and problem solving. Preferred fast paced environment, consistently meeting and exceeding employer expectations. Friendly team-oriented and organized with special attention to detail. Dependable, upbeat and energetic. Reliable self-motivator.

Leadership

During my time at CJIS GROUP, Inc. I was charged with overseeing a half a dozen researchers, often helping them with the day to day functions of the office. I also provided editing for their project reports in order to post them live on the internet.

References

Lauren Dodge – Family Friend, Springfield, OH 614-***-****

Jeanne Shannon – Family Friend, Cincinnati, OH 513-***-****

P.J. and Cheryl Doyle - Former Owners, CJIS GROUP, Inc. Crawfordville FL850-***-****

David K. Vann - Owner, East Coast Connection, Panacea, FL 850-***-****

Nancy Culp - Owner, Camp Catch a Dream, Sopchoppy, FL 850-***-****

Additional References Available Upon Request

Contact this candidate