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Security Officer Customer Service

Conyers, GA
March 19, 2019

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Ronnie D Green

**** ****** ****** ** **, Conyers, GA 30094 912-***-****

Professional Summary

Competent Security Officer which remains on high alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Conscientious Security Officer adept at managing security risks with ease and using judgment to resolve problem situations. Security Officer with strong background in management, supervision, training and customer service. Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team. Experienced professional with strong leadership and relationship-building skills. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions.


Safety and security

Relationship building and management

Emergency response


Theft prevention training


Background investigations


Crime prevention

File and records management

Superior customer service

Work History

Security Officer, 01/2015 to Current

Sea Island Resorts

Secured all doors in the office and main building after hours.

Circulated among visitors, patrons and employees to preserve order and protect property.

Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Denied entrance to the building to unauthorized persons.

Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

Inspected equipment, structures and materials to identify the cause of errors and defects.

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.

Monitored and authorized entrance and departure of employees and visitors.

Screened all passengers, crew members and employees for weapons and contraband.

Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.

Delivered accurate verbal and written reports to company personnel.

Investigated all security and safety violations.

Bell Captain 2015 - 2018

Sea Island Resort

Assigned Bellmen to check in guests and checkoutscomplaints

Set performance expectations and provided feedback.

Bellman 2008 -2015

Sea Island Resort

Checked in guests

Resolved guest complaints

Delivered packages to guests

House Manager

Private Resident

1991 - 2012

Removed discontinued, old and slow-moving items from shelves.

Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.

Unloaded trailers, received merchandise, verified orders and broke down produce loads.

Stocked and maintained cleanliness of stations.

Prepared for large parties and reservations, anticipating planning and staffing needs.

Supervised, trained and developed team members in accordance with company policies and procedures.

Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.

Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Operated and sanitized all equipment in a safe and proper manner.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Developed and maintained positive working relationships with others to reach business goals.

Established and maintained a positive work environment.

Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.

Upheld standards of cleanliness, food handling and safety.


High School Diploma: 1977

Glynn County Academy - St Simon, GA


Successfully completed two-week security training program.

Awarded “Security Officer of the Month” in January 2018

Designed improved quality assurance processes and trained three staff members in the new system.

Supervised team staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets.

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