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Office Assistant Customer Service

Winnipeg, MB, Canada
March 04, 2019

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Ashley Mae Green

*** ********* ****** ****: 204-***-**** Winnipeg, Manitoba, R3G 2J7 Cell: 204-***-****

Highlights and Qualifications

Graduate from the Medical Office Assistant program at Herzing College

Currently employed at Health Science Center as a Secretary II

Volunteered at Health Sciences Centre

Ability to multi-task and pay attention to detail in a fast paced under the pressure environment

Very strong work ethic, with the ability to work as a team player, or as an individual in fulfilling the day’s requirements

Reliable and dependable; maintain confidentiality of patient records

Nine years of experience in the customer service industry

Responsibilities and Skills

Knowledge of Microsoft and Mac programs

Knowledge of Accuro program

Knowledge of adding and updating Common CV’s and STAR CV’s

Knowledge of EMR program and SAP

Able to type at 60-65 wpm

Using Dictaphone (Medical Legal Letters)

Able to perform clerical duties such as filing, faxing, photocopying and emailing/mailing documents

Communicate effectively in answering phones appropriately, with good manners and etiquette

Responsible for opening and closing of business ensuring security of building

Ensured proper training of new employees

Able to prioritize tasks and have them completed in a timely manner

Responsible for doing Petty Cash and Cheque Requisition for managers

and staff

Handling new staff/transfer hiring and orientation packages

Handling patient prescription refills

Handling in/out patient referrals for doctors

Acquired Medical Skills

Clinical office procedures, Word processing and clinical office scheduling

Performed vital signs procedures

Performed Autoclaving of medical instruments

Understanding and able to perform ECG

Emergency First aid CPR/AED Level A

PHIA/WHMIS certified

Non-Violent Crisis Intervention Training

Ashley Mae Green

Page 2


Herzing College October 2014 – June 2015 Graduated Medical Office Assistant Course completed:

Anatomy and Physiology 1 & 2

Clinical Documents

Office Procedures

Clinical Procedures

Medical Documents (Transcription)

Laboratory Procedures

Daniel McIntyre September 2007- June 29 2009 Course completed:

Collegiate Institute Graduated with all required Manitoba credits/course for High School Diploma

Employment History

August 2017 – February 2019 Pediatric Audiology Children’s Hospital

June 2016 – August 2017 Pain Clinic – Secretary III Health Science Center

November 2015 – June 2016 Rehabilitation and Internal Health Science Center

Medicine – Secretary II

October 2015 – February 2016 Mental Health Education Health Science Center

Program - Secretary III

July 2015 – October 2015 Purchasing-Clerk III Health Science Center

January 2014 – May 2014 Claims Estimator Birchwood Collision

February 2013 – January 2014 Loans Specialist/Key holder CS Financials

September 2011 – October 2012 Customer Service Rep/Key holder The UPS Store

May 2010 – August 2012 Box Office and Concession Attendant Towne Cinema 8

September 2006 – December 2009 Crew Trainer McDonald’s Restaurant

Practicum Experience

June 1, 2015 – June 26, 2015 Health Sciences Centre: Duties:

Physiotherapy EMR’s

Pain Clinic Faxing

Volunteer Services Office Filing

Purchasing Answering phone calls

Patient appointment

reminder calls

“Ashley is able to follow direction, complete tasks, ask for help when needed, and work well within a team environment.”

-Theresa Stacey

“During the time Ashley has volunteered, she has demonstrated that she is committed, dedicated, and very reliable. She conducts herself in a professional and mature manner.”

-Karen Soares

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