Technical Solutions Engineer & Platform Admin Lead

Mustafa Y. Isik

857-***-**** ***.***********@*****.*** www.linkedin.com/in/mustafa-y-isik/

EXPERIENCE

Epic - Technical Solutions Engineer December 2023 – Current

• Managed backend base and frontend look-and-feel for patient-facing apps (MyChart Web/Mobile, Welcome, MyChart Bedside, Hello World, etc.) for 7+ healthcare orgs; back-up, after-hour, install, go-live, etc. support for many others.

• Provided support to customers’ IT and non-IT teams on live troubleshoots, tech/ops and C-Suite guidance, version upgrades, feature updates, security reviews, legal/compliance, and escalations; closed 10-20 issues weekly.

• Used various SQL, ETL, and reporting tools to make dashboards and guide folks internally/externally on drill- down auditing and tracking; specialized in ROI, savings metrics, and MyChart feature utilization to help orgs achieve 7-digit savings.

Epic - SMS and Cloud Platform Administrator July 2024- Current

• Led as admin for Hello World (Epic’s CPaaS that offers SMS, Voice, Email, etc.), where I worked with telecom vendors (Syniverse, Infobip, etc.) for backend integration; maintained setup for 300+ orgs that are live/installing; managed tickets and platform success for 20M+ patient comms every day.

• Reviewed designs, peer reviewed dev logs, and deployed code to production on noted issues and enhancements.

• Spearheaded critical workflows and development to expand usage to Canada, UK, and US territories.

• Owned the tracking of SMS programs and ensured the resolutions on industry-standard audits for bulk comms. Research Foundation at CUNY and QCC – Adjunct Instructor and Lecturer June 2023 – June 2024

• Designed immersive curriculum with tests and projects for students to push their boundaries and develop real- world programming skills; used interactive teaching to encourage active participation and enable classes of 15-25 to grasp complex concepts while nurturing individual creativity in coding.

• Taught courses for various AWS exams, where I helped 10s of students pass AWS certificate exams. Stony Brook University – AMS and CSE Dept. Teaching Assistant January 2022 – May 2023

• Aided professors with classes of Linear Algebra and Multimedia Systems; held weekly office hours and worked with students individually on topics and varying software (MATLAB, R, etc.).

• Graded homework for 50 students regularly, along with certain exams. Cetera Financial Group – Operations Business Analyst Intern June 2022 – August 2022

• Wrote and fixed decision trees for different bugs and workflows while documenting via web dev tools and Jira; completed QA and UAT testing for releases on the company’s main hub app, Adviceworks.

• Owned the project on reducing the rate of NIGO in account transfers from 25-30% down to 5-10%. Performed RCA via tools like SQL, Tableau, and Docupace, and collaborated with other teams for fix planning. LA 7 – Retail Sales Associate, then Store Manager June 2019 – May 2022

• Dealt with 30-50 customers daily and satisfied the needs for various levels of concerns; worked as a cashier in a high-pressure environment of long lines and performed daily opening and closing procedures.

• Led as the point-person of the store and addressed problems with streamlined fixes; performed as a liaison of the brand and cooperated with executive initiatives to improve the store’s success. EDUCATION

Stony Brook University

B.S. in Applied Mathematics and Statistics GPA: 3.64 B.S. in Information Systems (Specialized in Financial Systems)

• Cum Laude, Dean’s List (5 times), Outstanding Academic Achievement Award, President of the Golf Club SKILLS

Tech/Tools

• Python (Pandas, PyTorch, Keras), R, MATLAB, Java, HTML, CSS, JavaScript, React, iOS/Android Dev

• Docker, VB, M, Git, CI/CD, Hosting, SQL (PostgreSQL, MS SQL, Oracle), Tableau, Looker, Alteryx

• TestRail, Jira/Confluence, ServiceNow, Power BI, MS Office Suite (Excel, PowerPoint, etc.), Google Suite Industry/Academic Background

• OOP, Data Structures and Algorithms, Database Design, ETL, Networking, Server Security and Performance

• API Integrations (REST/SOAP), Webhooks, Postman, AWS, Azure, Machine Learning, Quantitative Finance

• Healthcare IT, Data Analysis, Business Statistics, Time Series Analysis, Statistical Software Packages Languages

• English, Turkish, and German

Contact this candidate