Customer Service & Tech Support Professional

CONTACT

Address : Columbus, Ohio *****

Phone : 614-***-****

Email : *********@*****.***

SKILLS

• Technical troubleshooting

• Remote support

• Incident management

• Microsoft Office

• Multitasking

• Ability to work independently

OBJECTIVE

Experienced technical support professional with a strong track record of providing exceptional service to clients. Proficient in maintaining and troubleshooting client learning management systems (LMS) to ensure seamless operations. Skilled in querying backend databases. Possessing full remote work capabilities, ready to contribute expertise to drive success for your organization.

WORK HISTORY

Technical Support Specialist, 09/2013 to 06/2025

KMI Learning - Columbus, OH

Personal Agent/Account Manager, 04/2010 to 02/2013 Ecommerce, Inc. - Columbus, OH

Customer Service Representative, 02/2008 to 12/2009 Safelite Corp - Columbus, OH

Customer Service Representative, 02/2006 to 01/2008 Teleperformance - Columbus, OH

• Provide technical support for fifteen current learning management systems

• User ticketing system for help desk

• Operate phone queue for client support lines

Provided customer service technical support for all web hosting and email issues

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Responsible for contacting and retaining customers who may cancel their account

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• Responsible for assisting customers with billing issues

• Processed auto glass insurance claims for several insurance companies

• Responsible for assisting customers with scheduling appointments

• Responsible for assisting customers with account and coverage issues Provided customer service technical support for Verizon DSL and Cricket Wireless

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Responsible for assisting clients in setting up DSL connections and resolving various computer issues

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• Responsible for assisting customers with account issues TASS E. TONEY

Contact this candidate