Proficient in Microsoft Office Suite
Bilingual in French & English
Windows 7, Google Collaboration Apps and Office 365
PC hardware and Software, Printers, scanners, computer peripherals, Mobile devices
Client PC connectivity - Ethernet, TCP/IP and VPN/ DNS experience
Ability to communicate technical information, both verbal and written, to a wide range of
PDS/ EPIC PLUMMER PROJECT/ MAYO CLINIC /ROCHESTER MN
Performs installations, set ups and moves of information systems infrastructure and applications as well as troubleshoots and repairs computer systems and peripheral equipment located throughout the Mayo Clinic organization. Provided technical assistance and training to end users. Technical duties include assembly and preparation of computer hardware components to loading system software; troubleshooting and diagnostics as well. Interacts well with the customer and does neat and efficient work. Understands and Knows how to use all company computer products, sees opportunities to provide customers with infrastructure services and delights customers through the EPIC
Process. Participates in the evaluation of new technology and assists with equipment evaluation and standards as directed by leadership. Interact effectively with network services, application support teams, server administration and/or applications development to restore service and/or identify and correct core problem. Manage parts and inventory on hand to maintain appropriate stocking levels. Completes documentation on daily basis to maintain service, configuration, and/or installation history. Participates in institutional and clinical projects to support patient safety, LEAN and/or Quality Academy initiatives, and standard services across the enterprise as directed by leadership. Serves as technical expert to maintain knowledge management system which houses technical documentation to carry out duties needed to complete service installation, configuration, and/or break/fix requests.
PRODUCT SUPPORT SPECIALIST
TURNITIN, LLC/ OAKLAND COORPORATE OFFICE
Answer all questions related to Turnitin products and escalate when necessary
Educate and empower our customers or potential customers about Turnitin
Own the customer experience and work to exceed their expectations.
Proactively look for solutions to problems and propose improvements if something could work better
Fix any technical issue that the client may be experiencing. Develop an extensive working knowledge of the Lumens product suite. Provide software application training using a variety of delivery methods including web-based and on-site training. Coordinate new customer implementations, providing effective training to maximize use of the software • Develop training materials for Turnitin implementation. Provide end-user application support via phone and email. Troubleshoot issues reported by customers and provide solutions. Facilitate problem-solving between end user and Turnitin Products • Participate with Turnitin Software engineers in testing new releases of the product • Develop working relationship with Turnitin Sales & Marketing staff to utilize product knowledge and customer relationships in support of sales efforts
Help Desk Technician
Relia Tech Stride Center/ Oakland, CA
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Configure, deploy, maintain.
Re-imaging, troubleshooting and support computer workstations, laptops, printers, mobile devices, phones and others computer and telecommunications equipment.
Cloning, installing, and upgrading desktop PCs software and hardware
Customer Service Analyst
Pacific Coast Supply /Oakland, CA
Serves customers by providing products information (drywall and roofing materials)
Selling the company products.
Documented calls and set appointments for services needed.
And dealt with daily, weekly, and monthly account transaction and inventories.
Resolved customer complaints via phone, email, mail, or social media.
Interpreter & Translator Garden Associate Inc.
St Louis Park, MN
Facilitated effective oral and written communication between two parties that do not speak similar language.
Translating and interpreting from English to French and some other African Languages
Master Information technology Specialization in Information Assurance and Security at American InterContinental University
Bachelor Degree Information Technology Specialization In software Analysis and Development at American Intercontinental University
National University BS in International Relation DR Congo