Data Entry Research Analyst
Resume:
Registration Coordinator
**************@*****.***
Columbus, OH, 43202, USA
Research Analyst First Step DBA TelAssurance, Worthington, OH Registration Coordinator 2 The Ohio State University Wexner Medical Center, US Patient Access Coordinator The Ohio State University Wexner Medical Center, US Work Experience
MELISSA BUTTS
Research Analyst
First Step Telehealth Worthington
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Built relationships with customers via phone calls or online surveys to gain better understanding of needs. Documented research processes and results through written reports and visualizations for stakeholders' review. Dec 2024 Present
Registration Coordinator
The Ohio State University Wexner Medical Center Columbus
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Extensive experience reading and understanding patient insurance, including troubleshooting verification issues Worked closely with patient insurance including verification, co - payments, preauthorization, and addressing issues Registering patients and educating patients on Epic and navigating IHIS Leading patient telehealth check in process, guiding and directing patients Explaining and handling legal documents in person and over the phone while maintaining HIPAA compliance Leading communications between medical staff and patients Training of new personnel on in-depth insurance issues, identifying and resolving problems Jun 2024 Nov 2024
Patient Access Coordinator
The Ohio State University Wexner Medical Center Dublin
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Quick and friendly check in of patients, effectively navigating the Epic IHIS module, handling and explaining legal documents, maintaining HIPAA policies
Phone tree operation, including guiding patients to the facility as well as connecting patients or outside providers with the correct department
Leadership amongst peers : Responsible for training 10 new personnel in IHIS/Epic Microsoft Excel
Excellent communication
Customer complaint resolution
Communications management
Senior Sales Associate
Nordstrom Rack, Columbus, OH
Sales Associate/Customer Returns
Meijer, Columbus, OH
Experience reading and understanding patient insurance, including troubleshooting verification issues and Down Time procedures
Direct contact with medical teams to help facilitate patient experience Jun 2022 Jun 2024
Senior Sales Associate
Nordstrom Columbus
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Daily preparation of six cash drawers, maintaining cash denominations in safe for ongoing operations, preparing deposits, and completing required accounting sheets Oct 2019 Jun 2022
Core Skills
Education
Effectively resolve customer complaint, including assisting junior associates with resolution steps and maintaining positive customer service
Trained 20 new sales personnel
Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers
Customer Services
Meijer Columbus
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Answered customer inquiries in person and over the phone Processed product returns and assisted customers with other selections Exceeded throughput targets for cash register operations Jun 2014 Aug 2019
Experience with Epic / IHIS, Microsoft Office Suite (Word, Excel, PowerPoint), Patient experience and navigation, Sales, Cash Handling, Prospecting Clients, Customer Complaint Resolution, Clinical and retail operations, Patient registration, Insurance preauthorization, Cold calling / tele-customer service, Documentation and reporting, Customer / Client relations, Flexibility and teamwork, Multi-Line Telephone Systems, Bookkeeping, EPIC systems, Healthcare regulations, Data entry, Attention to detail, Time management, Problem solving, Team collaboration, Dynamic Research Analyst at First Step DBA TelAssurance with a proven ability in data analysis and customer relations. Adept at communicating complex information clearly and resolving client issues efficiently. Skilled in Epic / IHIS systems,
demonstrating strong problem-solving abilities and a commitment to enhancing patient experiences through effective collaboration and documentation.
Columbus State Community College
Associate of Arts English
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