Human Resources Data Analyst
Resume:
AMBER NELSON, MHA
******.*******@*****.*** www.linkedin.com/in/1ambernelson
SUMMARY STATEMENT
Current student of Doctorates in Business and Human Resources with capabilities demonstrated in caring for the operation as a whole including strong empathetic and compassionate patient care, strategic business planning, financial management, marketing and operational management, diverse background which involves impeccable communication skills, leading others, and diffusing situations. Skilled in Microsoft office and excel as well as handling patients electronic healthcare records (EHR). Operations management professional with 4 years of experience in private and public sector Passionate about managing teams, risk management (EHS and Security) and building high performing work cultures Pursuing opportunities in healthcare administration. Additional skills include strategic thinking, goal-driven, detail-oriented, adaptability, time-oriented, and creative.
Technical skills: Microsoft Office/Spreadsheet, Excel, SharePoint, Skype, Powerpoint, Email Writing and Management, Online Meeting Management, Calendar Management, Entry level Data Analyst certificate from skill-up.
Professional Experience
American Electric Power
2023-2025
Security Operations and Event Monitoring Specialist
Preferred Skills and Qualifications
●Experience in physical security, emergency management, or law enforcement dispatch.
●Familiarity with utility infrastructure or critical infrastructure protection (CIP).
●Strong attention to detail, situational awareness, and decision-making under pressure.
●Proficiency with Microsoft Office, VMS platforms, and incident reporting tools.
Otterbein Senior Life 2023
Administrative Assistant (Coach)
● Supervise over forty employees which led to a 10% improvement in daily charting from the nurse aids.
● Re-educate staff.
● Provide daily reports.
●Assist with payroll.
●Responsible for hiring and new-hire orientation.
●Arrange stand-ins for call offs and oversaw schedule.
●Collaborated with the director of nursing and the rest of the staff.
●Ordered medical supplies.
●Reported to family care meetings.
●Health and Wellness Coaching: Assist nurse aids in setting and achieving health and wellness goals, such as maintaining a healthy diet, engaging in regular exercise, and managing chronic conditions.
●Emotional Support: Offer emotional support and a listening ear to seniors who may be dealing with issues such as loneliness, grief, depression, or anxiety.
●Social Engagement: Encourage seniors to engage in social activities and foster connections within the community to combat isolation and loneliness.
●Assessment and Goal Setting: Conduct assessments to identify the needs, strengths, and weaknesses of seniors, and collaborate with staff to set personalized goals.
●Documentation: Maintain accurate records of coaching sessions, progress made, and any relevant changes in a senior's condition or circumstances.
●Education: Provide educational resources and information to nurse aids
●Team Collaboration: Collaborate with other healthcare professionals and staff members within Otterbein Senior Life to ensure a holistic approach to senior care.
●Communication: Keep seniors and their families informed about the progress and any changes in the coaching plan.
●Adherence to Regulations: Ensure compliance with all relevant regulations and guidelines related to senior care and coaching.
●Continuous Learning: Stay up-to-date with the latest developments in senior care and coaching techniques through ongoing training and professional development.
●Safety: Ensure the safety and well-being of the seniors under your care and report any concerns or issues to the appropriate authorities.
Juvenile Courthouse, Newark, OH 2018 - 2023
Security
●Revised the court security plan and influence key stakeholders’ buy in; led to improved safeguards for the judge and staff, achieved a better systems flow with people entering the courthouse.
●Demonstrated agility in decision making during tense rapidly evolving situations, when dealing with people in crisis; diffuse ~12 serious situations monthly without use of force.
●Implemented visual operating standards, resulted in substantial reduction in lost guests and 25% reduction per week in cases of unauthorized personnel found in sensitive areas.
●Successfully influenced without using formal authority; assigned and delegated tasks based on officer strengths, and shift priorities.
●Communicated and interacted with cross functional team of co-workers and customers.
●Collaborated with other law enforcement agencies to prioritize needs of the court and community.
●Directed office operations and provided administrative support to local and regional consulting and administrative staff, outplacement candidates and Columbus-based corporate client organizations. Provided exceptional delivery to global customers/partners beyond basic requirements resulting in extraordinary client satisfaction. Additionally, supported the North American Career Management Consulting-Project Management initiatives.
AMAZON, Lancaster, OH 2016 - 2017
Problem Solver
●Assisted the Ops Manager in a major overhaul
of inventory storage process leading to ~15% compaction/space opening in the test aisle; concept recognized and replicated across the building.
●Identified optimization opportunities across the outbound.
functions, leading to improved customer service levels from 95% to 95.2%.
●Presented key EHS, quality challenges to leadership during Gemba walks; instituted best practices.
●Supported Branch Manager and multiple staff members in all department administration focusing on confidentiality and accuracy.
●Managed daily office operations and worked with sales staff and technicians to guarantee work orders were completed appropriately for multiple clients.
Provided administrative support and served as the initial point of contacts for clients and vendors with utmost satisfaction.
Education
Master of Healthcare Administration (MHA), Franklin University, Columbus, OH, with Honors, May 2022
Bachelor of Science (BS), Integrated Healthcare Studies, Ohio University, Lancaster, OH, December, 2019
Associates of Police Science and Healthcare, Hocking College, Nelsonville, OH, May 2018
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