It Systems Client Support

PROFESSIONAL SUMMARY

** ***** ** ******* & Network Administrator/ Engineer/ Technician for US Enterprise companies

Extremely efficient - Highly organized - Great attention to detail and follow-up - Great team player

Excellent communication, analytical, research, troubleshooting, documentation, and planning skills

EDUCATION – TRAINING – AWARDS

Multiple Dell, HP, IBM, and Lenovo Certifications for Servers, PCs, Tablets, Printers – Online 2018, 2019

ITIL v3 Foundation – EXIN Online, Columbus, OH, 2011

Linux, Vista, and Windows 7 – University of Phoenix, Costa Mesa, CA, 2010

MCSE 2003 – Irvine Valley College, CA, 2005

TCP / IP Network Design – University of California, Irvine, CA, 2004

Applied Internet Security – University of California, Irvine, CA, 2001

VOIP / Voice and Data Networks – University of California, Irvine, CA, 2000

Bachelor of Science in Electronics & Computer Engineering – US Equivalent as per I.E.R.F.

PROFESSIONAL EXPERIENCE

INTEGRA BEAUTY, Groveport, Ohio – Contract, Full Time 07/21 – 06/25

Systems & Network Senior Administrator – On Site & Remote

Main point of contact for all major events regarding entire infrastructure, applications, disaster recovery

Analyze, troubleshoot, ticket, and fix hardware & software on Servers, Workstations, Switches, Printers

AD, AFI, AWS, Bitdefender, Cisco Meraki, Google Admin, JAMF, LastPass, OnSip, Snipe-IT, Veeam

Cisco Switches and WAPs install, configure, backup, restore, troubleshoot, and document in real time

Main resource for onboarding/ offboarding, upgrades, infrastructure refreshing, inventory, documenting

WIPRO – 21 months Contract 10/19 – 07/21

End Client: ABBOTT LABORATORIES, Ross Park, Columbus, Ohio

Data Center Operations Engineer – On Site & Remote

Night Shift Data Center Operations for the client Abbott Laboratories at Ross Park in Columbus, OH

Monitor, analyze, troubleshoot, ticket, and fix hardware & software on various Servers and Workstations

AD Tools, BigPanda, HP Systems Insight Manager, Cisco Meraki, McAfee ePolicy Orchestrator, Nielsen, Remedy, SolarWinds, SCOM 2012R2, TrueSight Server Automation, V-Center, WireShark, etc

Cisco Switches and WAPs install, configure, backup, restore, troubleshoot, and document in real time

Main lead for several ongoing projects regarding infrastructure refreshing as per future business growth

WWTS (WORLDWIDE TECHSERVICES) – 2 years Contract 10/17 – 10/19

End Client: ABBOTT LABORATORIES, Ross Park, Columbus, Ohio

Systems and Desktop Engineer – On Site & Field Service

Level 2 and & 3 Support on site/ by remote for client Abbott Laboratories at Ross Park, Columbus, OH

Monitor, analyze, troubleshoot, and fix hardware & software on various Servers and Workstations

Servers/ Workstations field service: ABB, Abbott, Honda, Nation Wide, Stanley Electric, Ohio State, etc.

FIELD NATION – 7 months Freelance Work 03/17 – 10/17

Technical Engineer – Field Service

Analyze, troubleshoot, and repair hardware or software on computer systems, registers, and peripherals

Perform on-site service and repair on major OEM Servers, laptops, desktops, printers, and networks

Support ATMs and POS (Point of Sales) Diebold, NCR, and Wincor-Nixdorf Windows based systems

Activities include recognition, research, isolation, resolution, follow-up, pick-up, ship, and document

MAPSYS Inc – 12 months Contract 02/16 – 03/17

End Client: COMMERCIAL SAVINGS BANK, Upper Sandusky, Ohio

Systems Administrator, Level 2 and 3 Network & Systems Support – On Site

AD, Windows Server 2008/ 2012/ 2016, Windows 7/ 10, IBM iSeries, 100+ Servers, 1,000+ users

Jack Henry banking system, Office 365, Cisco Unity System 8.0, Backup Exec 2014, and Veeam 9.0

Support for Data Center operations/ LAN/ WAN, VPN, VMware 5.5, on site and by remote

PYRAMID CONSULTING – 6 months Contract 08/15 – 02/16

End Client: SPECIAL METALS CORPORATION (a division of PCC), Huntington, West Virginia

Server Audit and Migration Engineer – Home Office

AD, Windows Server 2008 R2 and 2012 R2, Windows 7, LAN/ WAN, 1,500+ Servers and 7,000+ users

Windows Server 2003 audit/ hardening, SCCM/ SCOM 2012, Migrate 200+ Servers to 2008/ 2012 R2

Enforce security and best practices in Applications, GPOs, Registry, Services, and Symantec EndPoint

TECH MAHINDRA – 1.5 years Contract 03/14 – 08/15

End Client: ABERCROMBIE & FITCH HQ, New Albany, Ohio

Systems Administrator, Level 2 and 3 Network & Systems Support Lead – On Site

AD, Windows XP, 7, 8, 10 and OS X environment, 1,500+ Servers, 5,000+ users, HP OpenView

Windows Server 2008/ 2012 R2, DC/ LAN/ WAN, DMZ, Office 365, software deployment implement

Altiris 6.9 to 7.5 migration, command line/ PowerShell/ Visual Basic/ Admin Studio/ Java scripting

VMware ESX 5+ View, vCenter, vSphere, VDI clusters, templates creation and management

GPO administration, scripting, image creation and deploy, security and reporting

NESCO RESOURCE – 2 years Contract 03/12 – 03/14

End Client: DIEBOLD Inc, North Canton, Ohio

ATM Systems Field Engineer – Home Office & Field Service

ATM software Engineering, design, implement, test, troubleshoot, fix, and document

Windows XP/7 Migration, Windows Server 2008/12 R2, SCCM/ SCOM 2012, SolarWinds, VMware

Data Center operations support, including Active Directory, LAN/ WAN, Radia, SAN, and VPN

Enforce security using McAfee EPO, Symantec EndPoint, and Aladdin USB Encryption

SOGETI USA – 3 months Contract 12/11 – 03/12

End Client: BOB EVANS FARMS HQ, Columbus, Ohio

Systems Administrator, Level 2 and 3 Network & Systems Support – On Site

Provide support for AS400, JBA, .NET, SQL, and Horizon using ServiceNow ticketing system

Create and update documentation in Lotus Notes 8.5 and on SharePoint 2010

COGNIZANT TECHNOLOGY SOLUTIONS – 8 months Contract 04/11 – 12/11

End Client: JP MORGAN CHASE HQ (Polaris McCoy Center), Columbus, Ohio

ATM Systems Engineer, Assistant Operations Manager – On Site

Enforce security for ATM gold images to be released in field, Radia, Symantec EndPoint, McAfee EPO

Data Center operations, 2008 R2 Servers, Clustering, Load Balancing, DMZ, PlateSpin, SAN, VMware

Configure and manage Active Directory, use SCCM/ SCOM 2007 for software patches/ updates/ reports

Level 1/ 2/ 3 Server and ATM (Automated Teller Machine) technical support in house and in field

CONEXANT SYSTEMS HQ, Newport Beach, California – 6 months Contract 10/10 – 04/11

Product Application Engineer, Lenovo Japan Account Manager – On Site

AD, Windows 7-32/64 SP1, Vista 32/64 SP2, XP 32/64 SP3, Linux Ubuntu, and 2008 R2 Servers

Distributed Defect Tracking System, Microsoft Visual SourceSafe, and JIRA

Windows Debugging Tools, Acronis, Bart, Cool Edit, Hiren, SCCM/ SCOM 2007, Symantec Ghost

International team work with programmers, technicians and engineers to meet deadlines

POMEROY HP – 8 months Contract 03/10 – 10/10

End Client: EDISON INTERNATIONAL (S.O.N.G.S.), San Clemente, California

Systems Administrator, Help Desk Coordinator – On Site

350+ Servers network support, AD, HP Systems Insight Manager, SCCM/ SCOM 2007, SolarWinds

4,000+ Users, Level 1/ 2/ 3 remote support using Altiris, Peregrine, SAP, and Tivoli systems

Deploy and support Citrix, McAfee, MDE, OCS, Oracle, DMZ, VPN, and Android/ Blackberry/ PDAs

Support migration from Windows 2000 to XP, and from Office 2003/ 2007 to Office 2010

Deploy various applications including migration from Lotus Notes 6.5.2 to 8.5.1 using Altiris

DELTA HEAD START HQ, Los Angeles, California – 1.5 years Contract 01/09 – 03/10

Systems Administrator, Help Desk Manager – On Site & Field Service

Windows 2008 HP Servers and XP HP workstations environment, HP OpenView

Use Active Directory to create, modify, and maintain system accounts accuracy

Support Exchange 2010, SQL 2008 Server, Blackberry 5.0 Servers, DMZ, SCCM/ SCOM 2007

Configure and maintain SonicWall firewalls according to company policies and rules

Plan and migrate from Windows XP to Windows 7, and from Office 2003/ 2007 to Office 2010

Provide level 1/ 2/ 3 Help Desk support and Field Service

CORPORATE BUSINESS SOLUTIONS – 5 months Contract 08/08 – 01/09

End Client: FREMONT BANK DATA CENTER, Santa Ana, California

Data Center Backup Specialist – On Site

Support Windows 2003/ 2008 Dell, IBM, HP Servers (6,000+), HP SAN, HP OpenView

Support Data Center CommVault Galaxy/ Simpana Backup system daily operations

Monitor 200 tapes Vault systems and prepare daily backup tapes for Iron Mountain on time pickup

Document, troubleshoot and solve all backup issues, and update the log records

LANDAMERICA FINANCIAL GROUP HQ, Irvine, California – 4 years Employee, lay off 10/04 – 08/08

Systems Administrator, Project Manager – On Site, Remote & Field Service

Windows Server 2000/ 2003/ 2007/ 2008 Dell, Compaq, 1,200+ Servers, HP OpenView

Support 24x7 on-call and all by myself 260 users (as part of 11,000+ users nationwide)

Apply extensive Active Directory knowledge to support system and user accounts

Manage, backup and maintain Exchange 2007 Server

Manage SQL 2005 / 2008 Servers and support Crystal Reports for users

Apply comprehensive knowledge of Microsoft products like IIS 6.0 and 7.0

Implement, monitor, and administer VMware ESX and Terminal Servers to reduce costs

Use SCCM, SCOM, and SolarWinds to monitor, troubleshoot, and update the network

Participate in Data Center operations including use of Cisco, DHCP, DNS, and WINS

Use CommVault Galaxy and Veritas backup systems to assure business continuity

Use GPO, DMZ, PGP, PKI e-Token, RAID, SonicWall, and VPN to assure business security

Analyze and implement security features as required by PCI and SOX security audits

Support Avaya phone system, update all 3 Servers implied, and create weekly reports

Support Velocity door access system, and DIVAR video surveillance security system

Build 100+ Servers, 250+ Workstations, and 60+ laptops

Level 1/ 2/ 3 support on site or by remote using Clientele and FootPrints ticketing systems

Plan and test Disaster Recovery plans

Plan and perform Server consolidation and migration by PlateSpin, and Data Center relocations

Plan and perform various Large Scale Software Deployment Projects

GLORY USA HQ, Cypress, California – 4 years Employee, lay off 08/00 – 10/04

System Integration Engineer, Loomis Fargo Account Manager – On Site, Remote & Field Service

Support Windows NT4/ 2000/ 2003 Dell, Compaq, HP, and IBM Servers (900+)

Team member supporting 24x7 over 5,000 users nationwide

Use knowledge of Active Directory to maintain and extend company’s LANs and WAN

Install, configure, and support IBM DB2, SQL Gupta and Glory USA financial software

Install, configure, and monitor DHCP, DNS, DMZ, Linux Red Hat, RAID, SMS, Cisco VPN

Install, monitor, and troubleshoot ARCserve and Veritas Backup to assure company’s data safety

Build 200+ Servers, 500+ Workstations, and 100+ laptops

Level 1/ 2/ 3 support on site or by remote using Remedy ticketing system

Plan, perform, and support Windows 2000 to XP migration including various software applications

Build, install, and support Nationwide 52 new sites for client Loomis Fargo (moving money industry)

Contact this candidate