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Customer Service Project

Phoenix, Arizona, United States
December 17, 2018

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Carole L. Arapian

623-***-**** LinkedIn

Materials Purchasing Buyer / Procurement Manager

Multi-award winning, repeatedly promoted professional meeting high-volume customer demands through timely parts procurement and on-time delivery. Inventive problem solver addressing emerging issues, flexibly assuming ownership of intricate projects requiring focus, tenacity, and deep attention to detail. Expertly managed a designated product line, consistently achieving customer satisfaction. Embraced continual training and professional growth through various seminars. Routine pattern of overachieving goals. Select Project Achievements:

●Met challenge to find nearly obsolete parts previously manufactured by Intel due to continuing high customer demand. Successfully drove $1M+ in sales by sourcing, quoting, bidding, and ordering the items.

●Identified alternate suppliers after a key customer filed for bankruptcy, leaving 200-300 open purchase orders for a $1M+ book of business. Leveraged extensive network to ultimately sell items to a broad customer base.

●Delivered $100K in cost savings and outpaced colleagues as part of a two-year project, diligently contacting designated customers to secure lower product prices.

●Fulfilled $1M+ customer order and nurtured key relationships by splitting purchase among 3 suppliers.

Materials Procurement ~ Project Management ~ Customer Management ~ Problem Resolution ~ Negotiation ~ Quotes

Vendor Relations/Management ~ Minimum Order Quantity (MOQ) ~ Customer Service ~ Product Deliveries

Cross-functional Team Leadership ~ Report Generation/Management ~ Return Merchandise Authorizations (RMAs)


Career Note: Took personal time off ~ 2017-Present

AVNET, INC/ AVNET EMBEDDED 03/2006-10/2017

Materials Purchasing Buyer

Thrived in a high-volume, fast-paced environments requiring keen attention to detail, engaging relationship-building skills, and in-depth knowledge of customer needs as well as supplier capabilities. Promoted multiple times after initial hire as an expediter before ultimately segueing into buyer position. Handled action material attributes, reviewing costs and coordinating demand planning. Released orders from coded blocks manually to expedite order placement and delivery. Orchestrated factory drop ship orders. Welcomed and enjoyed resolving unusual issues, persistently identifying solutions that protected company interests while serving customer requirements. Generated and reviewed aged inventory reports. Modified purchase orders as requested by customers. Served on a 7-person team.

Select Project Achievements:

●Exhibited tenacity and self-direction after independently learning an online quote system.

●Tackled and excelled at a project to eliminate a backlog of deliveries with defects, damage, and other issues, contacting individual suppliers to arrange a win-win solution. Completed project in 6-9 months.

●Transitioned to most recent role to work directly with a supplier onboarded to handle future deliveries of unusable parts.

●Placed purchases orders with supplier, closely working with a 3rd party vendor to expedite product receipt, issue quotes, and motivate on-time deliveries, shaving costs.

●Addressed customer forecast exceptions, identifying and purchasing from the buyer’s preferred supplier.

●Managed material requirements planning (MRP), completing purchase requisitions, pull-ins, push-outs, cancellations, and expedites.

●Detailed lead times, minimum order quantity (MOQ), and updated vendor supplier database.

●Coordinated new vendor setup and onboarding, facilitating a seamless assimilation.


SAP, Genesis, Microsoft Office (Word, Excel, PowerPoint, Outlook), J. D. Edwards, ERP Software

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